Sales Support Specialist (JAFZA, Order Processing), NOV Technologies, Dubai, UAE

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for details to register for this job...

Job Description

CLOSING DATE 24 JULY 2023.

NOTE: Please ONLY apply if you have sufficient experience and skills required as per job description below.

Job Summary. 

Develop strong business relationships with key internal/external customer accounts and NOV sales organization

RESPONSIBILITIES: 

Handling customer inquiries and orders.

Assist in providing outstanding customer service

PN identification, quotations and clarifications.

Provide continual evaluation of the group’s processes and methods, to assure the most effective

 use of resources and equipment

Order processing in Glovia and follow-up on orders to ensure we deliver on time.

Work on difficult issues regarding client complaints and other matters.

Work closely with Managers in other department, such as Sales, on updating policies and procedures for client services.

Perform other work-related tasks as assigned

Comply with all NOV Company and HSE policies and procedures.

BEHAVIORAL SKILLS/COMPETENCIES: 

Customer Feedback, Responsiveness

Work on difficult issues regarding client complaints and other matters

Ability to work unsupervised, planning and correlating data analysis

Quality Management, Client Relationship Management

Decision Making, Conflict resolution

Team Player, Good Communication Skills

Active Listening, Adaptability, Attentiveness

Knowledge of Product and Service

EXPERIENCE/EDUCATION/SKILL-SET REQUIRED: 

5+ years’ experience preferably in relevant field

Order processing experience 

Working knowledge in Glovia or similar ERP system

Oil and Gas, Manufacturing experience preferred 

About Us

Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.

Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.

About the Team

Rig Technologies

At NOV Rig Technologies, we are harnessing the strength of knowledge and innovation that is revolutionizing the future of energy. We build on what works, using our deep expertise to help minimize risk, increase uptime, and improve performance in drilling operations around the globe.

DETAILS TO REGISTER FOR THIS JOB:

https://egay.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/requisitions/preview/19212

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We support the Far-Sighted, Growth Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will be those of the GCC countries.


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Head of Skills & Learning, Engie, Abu Dhabi, UAE

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Job Description

 

Title: Head of Skills, Learning and Organizational Development – AMEA

 

ENGIE’s Business Unit for the Africa, Middle-East, South & Central Asia and Australia (AMEA) headquartered in Dubai, has activities in large scale power generation, water desalination, renewables, district cooling and energy services for B2B customers.

 

“ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all.  We are committed to providing employees with a work environment free of discrimination and harassment.  All employment decisions at ENGIE are based on business needs, job requirements and individual qualifications. ENGIE is committed to providing equal employment opportunity regardless of age, gender, color, disability, ethnicity, family or marital status, national origin, race, religion, social, cultural or economic status, and other characteristics that make our employees unique. Our differences are our strengths! “

 

Key Accountabilities

 

Based in Dubai -Regional Hub of AMEA, you will be part of an international team working transversally with multiple global business units and corporate functions in Paris.

As the Regional Process Owner, you will be responsible for driving the implementation of effective Group and Regional programs, processes, and activities related to skills, Learning and Organizational Development for AMEA region, which spans across different geographies and businesses. You will work closely with Group corporate, the businesses, and the Countries Head of HR to ensure the successful execution of these initiatives.

You will oversee the following missions:

Skills and Learning

Rollout of all the Group and Regional training initiatives: academies, programs for developing the local talent pool, mandatory or specific programs (Onboarding path, Management path,…), Learning events. Ensure that these programs are properly completed by the target population within the allotted timeframe and budget.

Be accountable for the regional training offer with optimization and efficiency purpose. With ENGIE University, identify local providers to implement Group and Regional programs.

Promote the Group Skills referential and work with the businesses to make sure managers in the region have and can get the right skills expected by their job.

Skills needs: As a counterpart of the Group Strategic Workforce Planning Lead, traduce the Group’s 3-year Skills Roadmap at regional level and work on local skills specific needs. Deploy (or, if needed develop) adapted programs.

Be the HRIS (Sezame) Learning and Talent referent for the regional catalogue and Talent process.

 

Organizational development

Manage and coordinate the full People Position Review process for the AMEA region and to ensure that HR managers in each country and the Regional Talent Manager implement the appropriate action plans arising from this process.

Manage, animate and coordinate the DEI Roadmap and Fifty Fifty Program.

Support cultural transformation through deployment of Group programs (Engie Ways of Working, Engie Ways of Leading,…).

Manage and coordinate the ENGIE&Me (Employee engagement survey) process and ensure the definition of a proper actions plan per country.

Rollout of all the Group and Regional HR development initiatives (Talent, Diversity,…).

 

 

Dimensions of job

 

Reports to: HRVP AMEA – Head of ENGIE University

Manager of: Skills, Learning and OD Specialists (2 FTE)

 

 

Key relationships

Internal :

All level of employees in AMEA Region

HR team in regional Hub AMEA and country HR

Engie University and Learning Networks

Group Talent Department, Talent and D&I Network

SEZAME Project teams

 

External :

HR Consultants

Learning & Development Consultants and Vendors

Women Networks, Universities

 

 

Qualifications

Bachelor's degree in Human Resources, Psychology, Business Administration or equivalent

Master’s Degree or MBA a plus

 

 

Experience

15+ years working within Human Resources and a minimum of five or more years of experience in the HR Development function, in Multinational Companies

Experience with global Learning and Talent programs preferred

Background in the energy sector is looked upon favourably

Fluent written and spoken English

 

Knowledge and Skills

 

Training and Learning Expertise

Skills Development and Talent Management

Organizational Development Knowledge

HRIS and Data Analysis

In-depth knowledge of general HR systems and processes

Proven Project Management skills

Management and Leadership skills

Cross-cultural and International Experience

Relationship, Communication, Influencing Skills

Strong autonomy and a self-starter

 

 

Examples of Key Performance Indicators

 

# of Trained Employees  | # of Training Hours per person

Management of Training Budget

Number of Women in Workforce | Number of Women in Management Roles

ENGIE&Me Sustainable Engagement % and participation ratio%

 

Location / Travel

Location : Dubai

Travel may be required within the region;

Travel may be required on occasion outside of the region

 

 

Business Unit:  T&G

Division:  T&G AMEA - Regional Hub

Legal Entity:  INTERNATIONAL POWER S.A., DUBAI BRANCH

Contract Type:  Permanent

Job Type:  Full - Time

Professional Experience:  Senior (experience >15 years)

Education Level:  Bachelor's Degree

DETAILS TO REGISTER FOR THIS JOB:

https://jobs.engie.com/job/Head-of-Skills%2C-Learning-and-Organizational-Development-AMEA/946167255/

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We support the Far-Sighted, Growth Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


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Store Director, Sephora, Doha, Qatar

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for details to register for this job...

MISSION: To ensure the delivery of exceptional operational and commercial standards throughout  the store, with focus on  providing an elevated customer experience. The Store Director needs to ensure compliance in all areas of operational activity and drive sales and profitability through the performance and development of the Management team, whilst managing within agreed budgets.  

 

Responsibilities

Client Experience

- Embody Sephora Attitude and set an example in front of the team.

- Provide support to the team in difficult situations ensuring client’s satisfaction.

- Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI’s.

- Take over  floor leadership segments and ensure the floor is always managed and covered.

- Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.

- Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.

- Inspire the team to use digital tools to deliver a customized service.

- Work in partnership with the Training Department  and coach the team to offer our Beauty Services to maximize client satisfaction.

- Embolden team to use digital (Happy App) to deliver a customized service; responsible for daily follow up

- Build a strong relationship with Brand Supervisors and follow up on Brand BCs.

- Lead your Management team  to create a positive and energetic shopping experience to enable achievements in all commercial KPI’s.

- Provide support for the head of operations  in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI’s.

- Provide support for the management team  by maintaining and enforcing quality customer service and resolving customer service complaints.

 

Sales

- Implement retail priorities and inspire commercial success.

- Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met.

- Inspire your Services Manager to create  a playful and educational experience while ensuring services targets are met.

- Reinforce sales policies and techniques established at the Sephora University with all team members.

- Balance and drive the sales target among selective, exclusive and Sephora Collection.

- Provide support for the Store Head of Operations in analyzing sales results and proposing action plans to achieve set target.   

- Create disruptive internal competitions to motivate the team and boost the achievements.

 

Operations

- Optimize and oversee operations with the Operations Manager to ensure efficiency and that the store is compliant with company policies and operational guideline.

- Inspire the management team to enforce the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security).

- In collaboration with the operation manager the stores projection of an excellent image through cleanliness and product restocking.

- Together with the Category Managers, encourage the team to apply and follow established policies and procedures regarding store operations.

- Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.

- Work with the Operations Manager to ensure that VM, merchandising quality, animation and marketing  standards are met.

- Provide Support to the relevant head office department in providing feedback and analyzing data on all operational aspects. 

 

Business

- Provide support to the Head of Retail with knowledge of the market conditions, competition, client needs, etc.

- Provides leadership and management to the store organization that mirrors the vision and strategic direction of Sephora.

- Establish monthly reports including competitors' activities.

- Analyze all relevant KPIs and propose action plans for improvement and forecast future performance

- Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.

- Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.

- Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training, monthly trends  and operational knowledge.

- Propose Plan, implement and oversee in-store promotional events or displays.

- Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.

- With your team of Managers  ensure all Contribute to  the Business reports as required to form a comprehensive picture of the business.

- Network with other stores and head office departments and take on area responsibilities

- Network and build relationships with the different departments in Sephora HO and take on area responsibilities.

- Manage the store’s P&Ls.

- Propose innovative ideas and opportunities to Head of Operations.

 

People

- Motivate and develop the Management and store team through daily coaching / observations

- Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching's and trainings.

- Increase the team confidence and motivation by praise and feedback for their performance.

- Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Head of Operations.

- Ensure the team is attending training and follow up is done after the training is attended.

- Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.

- Ensure an addictive beauty experience through performing monthly assessments.

- Facilitate team monthly meetings with the Customer Experience Manager and Operations Manager to analyze and discuss their performance.

- Be accountable for the PCR and PIP process of the entire team and assist your managers where necessary.

- Over see the annual leave of the team according to business needs.

 

Know How

- Project an exceptional image and body language in accordance with the guidelines set by Sephora.

- Keep up-to-date on trends and products.

- Inspire, mentor and coach the team.

 

Relationships

 

Internal Relationships

- Store team (Store Manager/Director, Supervisor, Beauty Consultants), Head of Retail and Head office teams.

 

External Relationships

- Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.

 

Job Holder Profile

 

Training Knowledge

- Advanced Product Knowledge.

- Intermediate knowledge on health and safety procedures.

 

Experience

- Proven successful role in managing.

- Minimum 7 to 8 years’ experience in store management.

- Bachelor's degree.

 

Languages

- English – advanced level for OGCC and intermediate for KSA.

- Arabic is a plus in OGCC and mandatory for KSA.

 

Competencies

- Digital orientation/analytical skills/business acumen.

- Excellent communication skills.

- Intermediate MS Office skills.

- Ability to deal with Ambiguity.

- Commercial & Financial awareness.

DETAILS TO REGISTER FOR THIS JOB:

https://jobs.sephora.com/MiddleEast/job/Store-Director/779651400/?feedId=195900&utm_source=Indeed

Applied For Many Jobs, But Didn't Get Any Interview Calls? Apply For This Job Using a Branded ATS-compliant CV from Dubai-Forever.Com.





What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:



If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:



And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...

...And, you'll keep wondering why you get rejected in spite of being a PERFECT MATCH for the Job.


Read more about the ATS CV:

https://www.dubai-forever.com/cv-writing-services.html#ATS-Compliant-CV


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What's the most IMPORTANT thing you should read about a CV Writing Service?

Client Satisfaction Reviews, right?

You'll get a fair idea whether to purchase that service or not.

Read the recommendations our customers have written on my LinkedIn profile.

Click the LinkedIn banner below and then scroll down to the Recommendations section.

Navigate here for more testimonials/feedback about our expertise and results:

www.dubai-forever.com/resume-writing-feedback.html

www.dubai-forever.com/cv-writing-reviews.html


Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's must trusted review site...


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Want CV Samples & Templates for FREE?

Click on the CV's below to begin:





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Join the Middle East's Best Job Groups on Whatsapp:





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Join the Fastest Growing Jobs Group on LinkedIn:





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Join our Telegram Group:





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Submit your CV here, as well:





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We support the Far-Sighted, Growth Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will be those of the GCC countries.


Excited about working in the GCC? Click on one of the banner's below...






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SOCIAL INITIATIVE:

We publish job vacancies on this website and our Whatsapp groups for the benefit of job-seekers.


It is to help people who are searching for jobs from across the world.


This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your network.


Do this GOOD DEED.


You never know who will benefit from it.


You've heard about KARMA right?


It's waiting to give you 10X of whatever you do...Do the Good Deed. NOW!


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