Job Title
Power Platform \ Dynamics 365 CRM Support Engineer (Power Apps & Dataverse)
Required Qualifications
3–6 years supporting Dynamics 365 / Power Platform solutions in production.
Strong understanding of:
Canvas Apps: delegation, performance, controls, Patch/Collect/With, offline strategies.
Model-Driven Apps: forms, views, business rules, command bar, JS events, PCF basics.
Dataverse: tables, relationships, alternate keys, plugins, web hooks, column types.
Power Automate: triggers, concurrency, retries, error handling, expressions, approvals.
Plugins/Custom APIs: C#, .NET, Dataverse SDK, execution contexts, service protection limits.
Web Resources: HTML/CSS/JS, form scripting, Xrm APIs, FetchXML.
Familiarity with ALM using Solutions, Environment Variables, Connection References.
Hands-on with Azure DevOps/Git for version control & pipelines.
Strong troubleshooting skills using Power Platform Admin Center, Plugin Trace Logs, Flow Run History, Monitor (Canvas), Chrome DevTools, Fiddler/Postman.
Nice-to-Have
Experience with Azure Functions, Service Bus, Key Vault, App Registrations.
Knowledge of PCF development, TypeScript.
Exposure to Power BI embedding and Teams integration.
Microsoft Certifications (e.g., PL-200, PL-400, PL-600).
Core Competencies
Analytical problem-solving & structured debugging.
Clear written and verbal communication with business users.
Customer-centric mindset with ownership of outcomes.
Prioritization and time management across concurrent tickets.
Documenting SOPs and building reusable knowledge artifacts.
Key Performance Indicators (KPIs)
Incident SLAs: % resolved within target (e.g., P1: 4 hrs, P2: 8 hrs, P3: 2 days).
Mean Time to Resolve (MTTR) and Reopen Rate.
Flow Success Rate & Plugin Error Rate trending.
Defect Leakage post-deployment (UAT → Prod).
Knowledge Base Coverage & usage.
User Satisfaction (CSAT).
Tools & Platforms Used
Power Platform Admin Center, Solution Explorer, Monitor (Canvas).
Dataverse: Advanced Find, FetchXML Builder, XrmToolBox.
Dev: Visual Studio/VS Code, Postman, Fiddler, Browser DevTools.
ALM: Azure DevOps Pipelines, Git, Work Items.
Observability: Plugin Trace Logs, Flow Analytics, Application Insights (if wired).
Collaboration: Microsoft Teams, SharePoint, Confluence/Wiki.
DETAILS TO REGISTER FOR THIS JOB:
Send your updated ATS-compliant CV:https://www.virtusa.com/careers/ae/dubai/other-crm-and-eas-packages/crm-support/creq251265?source=taleo
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What is an ATS CV?
Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:
If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:
And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...
... And, you'll wonder why you get rejected in spite of being a PERFECT MATCH for the Job.
Entry Level (0 - 2 Years Career Experience)
Junior Professional Level (2 - 5 Years Career Experience)
Mid Level Professional (5 - 8 Years Career Experience)
Senior Professional Level (8 - 40 Years Career Experience)
Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)
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We've all heard we need to ”tweak the CV” to match the 'job vacancy’.
BUT, no one showed us how to actually do it.
Till Now!
Applying with a generic resumΓ©/CV, does not work, as the Applicant Tracking Software removes non-matching resumΓ©/CV's from the queue of candidates to call for an interview.
If you are willing 'TO DO WHAT IT TAKES' (Lionify!), then follow 'The Process' given below.
Else, close this website, continue doom-scrolling on your phone, and curse everything/everyone for your failure to find a good job.
You know you're talented and skilled, BUT, it takes effort to search and apply for jobs that will take you to the NEXT LEVEL.
Make up your MIND to FOLLOW The 4-step Process, where our deep expertise in crafting ATS-compliant resumes, and the POWER of AI will create the BEST ATS-friendly resumΓ©/CV.
Our 27+ years of expertise in designing CV’s + the Power of AI together help you in your quest to Lionify.
So, what is the Meaning of Lionify?
To Do Everything it takes…to find your DREAM JOB.
Navigate here: https://lionify.ai/
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Read the recommendations our customers have given us, on my LinkedIn profile.
https://www.linkedin.com/in/shabbirfkagalwala/details/recommendations/
Navigate here for more testimonials/feedback about our expertise and results:
www.dubai-forever.com/resume-writing-feedback.html
www.dubai-forever.com/cv-writing-reviews.html
Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's must trusted review site...
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Navigate here for the Latest CV Samples & Templates, APPROVED by recruiters. For FREE!:
https://www.dubai-forever.com/cv-writing-sample.html
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Join the Fastest Growing Job Group on LinkedIn:
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Join the Middle East's Best Job Groups on Whatsapp:
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Join our Telegram Group:
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Submit your CV here, as well:
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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.
It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.
Excited about working in the GCC? Click on one of the banner's below...
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SOCIAL INITIATIVE:
We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.
It is to help people who are searching for jobs from across the world.
This is a Social Initiative from our team @ dubai-forever.com, so please help in this Noble Task by Forwarding these jobs within your Network.
Do this GOOD DEED.
You never know who will benefit from it.
You've heard about KARMA right?
It's waiting to give you 10X of whatever you do...Do the Good Deed. FORWARD NOW!
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