We need a Travel Consultant,
Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.
But at the heart of our business is our people.
Role Purpose
This role is responsible for performing designated activities of travel office in providing exceptional customer service and supporting with necessary travel arrangements. Furthermore, the role is to perform
other daily operations and comprehensive leisure & business travel consultancy services in relation with corporate or retail clients in compliance with departmental standard operating procedures.
What you will be doing
- Responsible to provide superior customer service to clients whether retail, government or corporate, using various electronic reservation and distribution channels (airline systems, OAG guides, websites, global distribution system) and segregate request accordingly (corporate, tours/trips or retail)
- Responsible to make all the necessary travel arrangements including airline reservation, fare quotations or holiday packages. group travel as required in compliance with client airlines rules and regulations
- Maintain professional approach in offering and recommending alternative classes of travel, routes or carriers in case of non-availability, and effectively sell available choices and auxiliary products/services to maximize revenue and customer satisfaction
- Confirm schedule, accommodation requirements and any other amenities, and share pre-filled relevant documentation along with tickets to customers; arrange ticketing through exchange order from airlines without CIP (carrier identification plate), hotel vouchers and invoicing of all travel packages and incentive tours.
- Carefully manage transaction via cash, debit card, credit card, foreign currency etc. and handle refunds, complicated re-issues, MCOs/LPO/FPOs, PTAs, re-calculation of fares based on itinerary changes, and do collections as required.
Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information.
Safety, Security, Wellbeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
Please see the attached job description for further details on safety, security, wellbeing & compliance.
What we are looking for
- University Graduate / Diploma in Ticketing & Tourism. Holder of IATA recognized ticketing certificate
- Minimum 2 years' relevant experience
- Knowledge of ticketing, tours & global geography
- Strong customer service skills and ability to work under pressure
- Proficient in MS office. good command over Galileo, Amadeus or saber system
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.
Application Instructions
Is this role ticking all the boxes for you? If so, please click apply now!
DETAILS TO REGISTER FOR THIS JOB:
Send your updated ATS-compliant CV:https://careers.jmenzies.com/aviation/vacancy/travel-consultant--kuwait-city/13658/description?_channelid=9&1796E0A4-85D4-4C61-AD66-3F1277614B7D
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