The Open Market Advisor is accountable for executing a range of activities to achieve outcomes aligned with the International Wealth and Premier Banking (IWPB) strategy, utilizing a needs-based sales approach across account acquisition, credit card solutions, and personal lending. This role involves close collaboration with both listed and non-listed companies to enhance market penetration. Additionally, the Open Market Advisor is responsible for managing client expectations by facilitating service clinics, open days, and regular meetings, thereby strengthening engagement and positioning HSBC as the preferred banking partner.
In this role, you will:
Deliver performance targets across Acquisition (accounts), Revolving Credit (credit cards), and Borrowing (personal loans), while consistently maintaining high standards in customer experience and sales quality across both listed and non-listed portfolios.
Serve as the primary contact for employees within your designated portfolio of listed companies, ensuring their banking requirements are met efficiently.
Identify opportunities for Wealth Management, International Banking Corridors, and Private Banking, referring clients to the appropriate business lines as needed.
Uphold Group compliance standards and internal controls, demonstrating zero tolerance for any form of misconduct.
Foster a culture of exceptional customer service, operational efficiency, and sustained productivity.
Continually update business knowledge to remain responsive to changes in the external environment and industry trends.
Stay informed of market developments and competitor activity to ensure a sustained competitive advantage.
To be successful in the role, you should meet the following requirements:
Complete understanding of the IWPB products, propositions and services, including the global service standards, and the ability to communicate this effectively to customers
Proven experience dealing with and selling products and services to retail individuals
Adept of developing a networking strategy and proven ability to achieve activity and outcome goals
Knowledge of competitor activity, propositions and offers
Excellent performance year by year
Ability to manage high network clients
Strong communications and interpersonal skills
Strong negotiation skills
Good team player
Excellent problem solving skills
Effective / seamless handover of customer relationships to those with appropriate skills to manage them
Customer service orientation
Risk awareness
A graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE
DETAILS TO REGISTER FOR THIS JOB:
Send your updated ATS-compliant CV:https://portal.careers.hsbc.com/careers?pid=563774607958099&domain=hsbc.com&utm_source=LinkedIn
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