Virtual Relationship Manager- First Abu Dhabi Bank, Dubai

 Virtual Relationship Manager- First Abu Dhabi Bank, Dubai

JOB PURPOSE:

To manage and grow a portfolio of profitable borrowing and non-borrowing customer base in defined geographical markets in pursuit of specific sales, service, growth and opportunity targets.

KEY ACCOUNTABILITIES:

§  Meet and exceed monthly target objectives across portfolio growth and revenue

§  Focus on activation and management of dormant/inactive customers

§  To be abreast with all policies, products and processes to ensure superior client on boarding experience

§  To proactively participate in Learning, Development and training programmes of the bank in order to be effective sales personnel

§  Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated

Job Context

§  Financials

o   Manage portfolio of 400-500 customers comprising of customers primarily non borrowing customers

o   Achieve monthly& annual KPI objectives (Portfolio, Revenue, X-sell and Activations)

o   Cross sell bank products (New accounts, Assets, Trade, FX and Bancassurance) to increase product penetration across customer portfolio

o   Refer and upgrade customers to other units within the segment viz. Sales & Coverage RM

o   Ensure penetration in the market through focus on New to Bank referrals from existing customers

o   Maintain Daily Sales Reports on business performance for review

§  Customers

o   Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experience

o   Ensure timely updation of KYC and conduct due diligence

o   Ensure thorough knowledge of all product, policies and processes in order to achieve superior client on boarding experience

o   Effectvely manage current account excess and account conduct management

o   To ensure no mis selling to customers by offering products/services transparently as per customer requirements

o   Understand and resolve/escalate customer redresses to ensure timely resolution

§  Learning & Growth:

o   Participate in the assigned People Development and Learning & Development programmes. Take accountability for own development by active enrolment and participation with close coordination with respective Unit Manager

o   To ensure participation in assigned training, Learning & Development programmes

o   Awareness to competition offerings and offer suggestions to line manager to improve product/ processes

§  Internal Processes: 

o   Ensure strict adherence of prescribed Sales & Compliance processes as per Bank's policies.

o   Adherence to governance & controls to proactively identify, manage and minimize/mitigate potential losses

o   Adhere to agreed SOP’s across applicable areas

o   Adherence to all prescribed internal processes to ensure satisfactory Audit Ratings

Health & Safety:

§  Adherence to policies, processes, and procedures of the Bank pertaining to Health & Safety.

8. FRAMEWORKS, BOUNDARIES, & DECISION-MAKING AUTHORITY:

§  Propose and recommend decisions as per the approved authorisation matrix.

§  Functions within the framework and boundaries of Group policies as well as overall organisational and governance frameworks.

Qualifications

 

QUALIFICATIONS & EXPERIENCE:

Minimum Qualification

§  Bachelor’s Degree in Business Administration, Finance, Banking or a related major field of study is preferred

Minimum Experience

§  3 years’ relevant experience in the Corporate, Commercial or Business Banking in similar positions of managing customer base in the identified target segment.

Apply Here:

https://jobs.smartrecruiters.com/FirstAbuDhabiBank/743999772223866-virtual-relationship-manager

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UAE/KSA/Oman/Qatar/Kuwait/Bahrain

Director, Elite Banking- First Abu Dhabi Bank, Dubai

 Director, Elite Banking- First Abu Dhabi Bank, Dubai

Job Description

JOB PURPOSE: 

Acquire and manage client relationships by offering the bank’s insurance, investment products, Mortgage, BFS products and Services across the identified customer segments to achieve financial and non-financial business objectives. 

To plan and carry out direct marketing and sales activities, in accordance with the agreed business plans. 

 

KEY ACCOUNTABILITIES: 

Generic and Job Specific Accountabilities: 

Achieve assigned revenue targets, AUM, CASA and customer acquisition targets.  

Responsible for acquiring clients as well as managing, maintaining and deepening the relationships through the expertise in Financial planning and the selling of various personal Financial & Investment products. 

To provide and maintain, on an on-going basis, a daily sales report, figures, forecasting & any other record which may be required by the Unit Head to keep up-to-date records of sales & performance.  

Achieve best in class productivity in order to maximize the efficiency of the sales process. 

Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues. 

Effectively meeting customer expectations and handling / reduction of customer complaints. 

Provide professional customer service to achieve a high percentage of customer satisfaction and retention. 

Researches potential markets, develops client referral sources and initiates contact with prospects to promote and sell the bank’s products and services.  

To visit existing clients at least once in 3 months. 

To meet and introduce minimum 2 new prospective clients per day.  

Attending product trainings, to be up to-date with the market developments. 

 

 

FRAMEWORKS, BOUNDARIES, & DECISION MAKING AUTHORITY: 

Functions within the framework and boundaries of Group policies as well as overall organisational and governance frameworks. 

Qualifications

QUALIFICATIONS & EXPERIENCE: 

Job knowledge, Skills and Experience  

Graduate with finance or equivalent University Degree. 

5 years’ experience in Financial industry 

High sales drive and energy levels. Ability to thrive in high pressure environments.  

Comprehensive knowledge of banking practice and theory.  

Good reputation and contact with HNWI’s, prominent businessmen etc 

Good teamwork and negotiation skills. 

Apply Here:

https://jobs.smartrecruiters.com/FirstAbuDhabiBank/743999752158591-director-elite-banking

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2. Visual/ Infographic CV. (This CV is normally sent to recruiters by email. It is visually - appealing. It may not be compliant to the ATS).

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AVP, Compliance - Custody, FIRST ABU DHABI BANK, Dubai

 AVP, Compliance - Custody, FIRST ABU DHABI BANK, Dubai

Job Description

JOB PURPOSE:

To manage compliance-related matters for FAB’s Custody business within Global Corporate Finance, FAB’s investment banking arm within its Corporate and Investment Banking portfolio; ensuring that compliance programs are effective with respect to the Custody business in the United Arab Emirates, and across FAB’s Middle East and North African franchises

To provide compliance advisory support to Custody business management and staff to ensure compliance with prevailing rules, regulations and best practices. This role is a global role and jobholder will be responsible for overseeing Compliance programs for the Custody business in the international locations where FAB is present and custodian services are offered (principally across the Gulf Cooperation Council (GCC) countries and Egypt)

Qualifications

Minimum Qualification

Bachelor’s degree or higher in a relevant discipline

Compliance certifications are considered an asset

Minimum Experience

Minimum of 7 years of experience in a reputed bank or any financial institution, with direct exposure to investor services businesses and custody product offerings

Minimum of 5 years of experience in Compliance, with a demonstrably strong understanding Capital Markets Authority rules pertaining to custody products, as well and the underlying licensing and permissioning required to sell such products

Strong interpersonal, negotiation and facilitation skills

Robust project management and administrative skills

Team player, able to meet tight deadlines and manage challenging workload

Focused on driving tasks to completion with pace, whilst retaining a high level of attention to detail and accuracy

Apply Here:

https://jobs.smartrecruiters.com/FirstAbuDhabiBank/743999759612695-avp-compliance-custody

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Create a new CV to apply for jobs in the GCC:

1. Applicant Tracking System (ATS) - compliant CV. (This CV is used for online applications on job sites. ATS is the software that reads and stores your CV in a database).

2. Visual/ Infographic CV. (This CV is normally sent to recruiters by email. It is visually - appealing. It may not be compliant to the ATS).

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AVP, Compliance - Surveillance, First Abu Dhabi Bank, Dubai

 AVP, Compliance - Surveillance, First Abu Dhabi Bank, Dubai

Job Description

The core areas of responsibility are:

 Electronic Communication Surveillance;

Trade Surveillance;

Control Room Surveillance

Ad-hoc reviews and mini-investigations

Manual Compliance Monitoring Plans

Oversight of the above areas will ensure compliance and IB align to regulatory requirements and expectations locally and internationally.

Qualifications

Minimum Qualification

Bachelor’s degree or higher in management, banking, finance, preferably with certification in compliance

Minimum Experience:

At least 10 years within a Compliance Surveillance/Monitoring role – including exposure to both Trade and Communication Surveillance

Project management exposure and evidence they have worked on projects to closure

Excellent worked experience of Market Abuse rules, regulations and cases

Good understanding of automated surveillance tools and platforms

Outstanding attention to detail

International mind-set

Willing to travel between Abu Dhabi and Dubai FAB offices

Confident, organized, can lead and manage various stakeholders

Good exposure to project and programme management

Advanced experience with Microsoft Word, Excel and PowerPoint

Strong analytical abilities, able to break down complex problems into simple manageable units, develops solutions for each unit, and integrates them back into the whole. Can absorb new concepts quickly and apply then pragmatically.

Results oriented, sets goals and priorities that maximize the use of resources available to consistently deliver quality results.

Ability to multi-task in a highly demanding environment and the ability reprioritize and shift assignments as necessary.

Strong interpersonal skills, a self-starter who can work independently

Excellent verbal, writing and presentation skills with the ability to interact with stakeholders at all levels

Ability to identify and cultivate high quality team members

Apply Here:

https://jobs.smartrecruiters.com/FirstAbuDhabiBank/743999760785390-avp-compliance-surveillance

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Create a new CV to apply for jobs in the GCC:

1. Applicant Tracking System (ATS) - compliant CV. (This CV is used for online applications on job sites. ATS is the software that reads and stores your CV in a database).

2. Visual/ Infographic CV. (This CV is normally sent to recruiters by email. It is visually - appealing. It may not be compliant to the ATS).

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Sales Manager, Liabilities Telesales (UAE national only)- FAB, Dubai

 Sales Manager, Liabilities Telesales (UAE national only)- FAB, Dubai

Job Description

Core Responsibilities:

Ensure effective liabilities sales progress by developing and maintaining reporting/tracking of systems, anti-attrition processes and techniques, etc.

To manage the team assigned to him where in the monthly budgeted sales are met or exceeded.

Managing a team including addressing their training needs to the appropriate resource, along with ensuring a smooth process for all.

To build and maintain effective business relationship with all internal departments and branches.

To assist in conducting Promotional Activities, meetings and Road Shows in the assigned corporates to Achieve or Exceed Budgeted Sales Volumes.

To source quality business by ensuring Fraud and compliance guidelines are met

To ensure that the documentation provided by the team is complete and error-free for all approved applications sourced from such assigned team.

To ensure that team is doing regular follow up for document discrepancies, which have been approved as Deferrals.

To capitalize on-cross selling opportunities.

To perform functions of Line Manager (Head of Liabilities) in his absence, including presentations to prospective clients for special packages, etc.

To build and maintain effective business relationship with all internal departments and branches.

Manage Business Complexity in view of competition.

Identify any cross-selling opportunity for Other Business Divisions of the Bank.

Motivate the Team Assigned by awarding the High Performers and guiding the others as to improve their performance.

To provide Monthly MIS on performance of the assigned Area.

To provide Weekly MIS on all related Sales/Services Updates and ensure regular tracking of Errors/Deferrals/etc.

Provide regular customer and market feedback to improve Product Offering and Business Acquisition.

Adhere to the Standard Operating Procedures, Policies, Code of Conduct and Service Standards of the bank, ensure that team members do the same and initiate appropriate disciplinary action for any violations noted.

FRAMEWORKS, BOUNDARIES, & DECISION-MAKING AUTHORITY:

Functions within the framework and boundaries of Group policies as well as overall organisational and governance frameworks.

Authorised to take decisions as per the approved authorisation matrix.

Qualifications

Graduate with Masters in Business Administration preferably in Sales & Marketing.

3-5 years’ experience in selling banking products or in a financial industry. Experience in similar job area is an added advantage.

Apply Here:

https://jobs.smartrecruiters.com/FirstAbuDhabiBank/743999771416287-sales-manager-liabilities-telesales-uae-national-only-

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Create a new CV to apply for jobs in the GCC:

1. Applicant Tracking System (ATS) - compliant CV. (This CV is used for online applications on job sites. ATS is the software that reads and stores your CV in a database).

2. Visual/ Infographic CV. (This CV is normally sent to recruiters by email. It is visually - appealing. It may not be compliant to the ATS).

To know more about ATS and Infographic CV read here: 

https://www.dubai-forever.com/cv-writing-services.html#ATS-Compliant-CV