Job Duties and Responsibilities
1.
Welcoming patients and visitors, answering the telephone and answering any inquiries.
2.
Schedule appointments between doctors and patients.
3.
Ensuring patients are arriving on time and rescheduling them in a timely manner.
4.
Adhere to policy and procedures during all activities.
5.
Assisting patients with completing necessary forms and documentation.
6.
Keeping a clean and calm reception area.
7.
Processing billing and payments, using medical software
8.
Dealing with insurance questions and invoicing.
9.
Faxing, scanning, filing, and mailing documentation.
10.
Comforting distressed patients – this may range from simply fixing any appointment issues that may arise, through to being the voice of comfort during times of extreme stress and emergency.
11.
Equipment sterilisation and cleaning.
12.
Monitoring and ordering stationery and clinical supplies as required.
13.
Booking and organising staff and doctor meetings as required.
14.
Maintaining information confidentiality at all times.
15.
Liaising with other medical departments such as radiologists, medical specialists or psychologists with professionalism and discretion.
Requirements
Qualifications and Education
Secondary school graduate or equivalent required
Knowledge of MS Office
Work Experience
Minimum of 2 years relevant experience at a healthcare facility, in a receptionist role
Medical education or training is preferred (advantageous)
Key Competencies
Meticulous attention to detail with the ability to multitask
Innovative thinker with strong conceptual and problem-solving skills
Strong organizational, administrative, and planning skills
Ability to work under pressure and react effectively to emergency situations
Ability to use discretion while working with sensitive information
Excellent documentation, communication, and IT skills
Leadership skill
Mentoring and coaching
Passionate about healthcare excellence
DETAILS TO REGISTER FOR THIS JOB:
Send your updated ATS-compliant CV:https://jointspace.zohorecruit.com/jobs/Careers/654342000002795007/Receptionist?source=LinkedIn-Basic&embedsource=LinkedIn%2BLimited%2BListings
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