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Job Requirements
Job Title: Front Office Supervisor
Job Type: Full-time
Job Category: Hospitality/Hotel
Department: Front Office
Location: Palm Jumeirah
Key Responsibilities:
- Supervise and train front desk staff, including scheduling and performance evaluations
- Ensure smooth check-in and check-out processes for guests
- Handle guest complaints and resolve any issues in a timely and professional manner
- Monitor and maintain inventory of front desk supplies
- Assist with room reservations and provide information about hotel amenities and local attractions
- Collaborate with other departments to ensure a seamless guest experience
- Maintain accurate records and reports, including daily cash handling and room occupancy
- Implement and enforce hotel policies and procedures
- Conduct regular audits to ensure compliance with brand standards and regulations
- Assist with special projects and tasks as assigned by management
Qualifications:
- High school diploma or equivalent required; Bachelor's degree in Hospitality or related field preferred
- Minimum of 2 years experience in a front office or guest service role, with at least 1 year in a supervisory capacity
- Excellent communication and customer service skills
- Strong leadership and problem-solving abilities
- Proficient in Microsoft Office and hotel management software
- Ability to work flexible hours, including weekends and holidays
- Must be able to stand, walk, and lift up to 25 pounds
If you are a dedicated and enthusiastic individual with a passion for hospitality, we want to hear from you! Join the Hilton team and take your career to the next level. Apply now for the Front Office Supervisor position.
Work Experience
Qualifications:
- High school diploma or equivalent required; Bachelor's degree in Hospitality or related field preferred
- Minimum of 2 years experience in a front office or guest service role, with at least 1 year in a supervisory capacity
- Excellent communication and customer service skills
- Strong leadership and problem-solving abilities
- Ability to work flexible hours, including weekends and holidays
Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.
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https://jobs.hilton.com/us/en/job/P-102820/Front-Office-Supervisor-Franchise?utm_source=indeedNOTE: ATS-friendly CV is COMPULSORY!
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