HR Business Partner, Thales, Dubai, UAE

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for "Details to Register for this Job"...

Location: Dubai DAFZA 9W, United Arab Emirates

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Thales has built a presence in the United Arab Emirates for over 35 years, and today has over 300 employees. Thales in the UAE is part of our Middle East business that has 1,800 people across Egypt, Iraq, Kuwait, KSA, Lebanon, Oman, Pakistan, Qatar and UAE. Together we delivered technology for the Dubai metro, the longest driverless metro network in the world and a fare collection system that processes up to 250,000 transactions per day. We make UAE a safer place by providing secure electronic payment solutions, cyber security systems and communications as well as security systems for Dubai International Airport and air traffic management and navigation systems for Abu Dhabi’s airport.

JOB SUMMARY

•    To lead the people agenda, enabling the delivery of business strategy, and supporting a high-performance culture within the HRBP perimeter. 

•    To connect with senior stakeholders of UAE, Regional HR team members and also HR teams from different Business Units of Thales (based in France) to ensure people initiatives helps the business to attract, develop, engage and retain employees. 

•    To manage a total headcount of about 500 employees in UAE.

•    To manage the scope of hiring Emirati nationals as per Emiratization objectives for Thales in UAE. 

ROLES & RESPONSIBILITIES

•    Implement the HR strategies and drive associated action plans to support business performance and the ability to attract, develop, engage and retain employees in partnership with the leadership team of UAE.

•    Build strategy to hire Emirati nationals & strengthen relationship with local universities & Industrial partners for long-term association.  

•    Support identifying and building leadership and technical capability and growth of a talent pipeline aligned to future business strategy.

•    Understand and apply organizational effectiveness and development tools in the business while collaborating with the broad HR organization.

•    Support the business on transformation organizational projects.

•    Coach, challenge and advise the management team under his/her perimeter to ensure business objectives are delivered.

•    Influence business decision-making to ensure HR issues and risks are considered at the earliest possible point.

•    Provide data-driven insights to the management team under his/her perimeter that support people related decision-making.

•    Collaborate with regional HR Shared services team members on the topics of Talent management, Learning, Compensation and Benefits & Talent Acquisition.

•    Partner with other Global Business Unit’s HRBPs on the implementation of people related actions that will support the success of the business in UAE.

•    Ensure all cycles of HR processes are well executed and on a timely manner.

•    Advise employees on policies and processes, grievance management, develop a positive work environment in different Thales sites of UAE.

•    Promote a good Health, Safety, and Environmental culture among employees.

WORK EXPERIENCE REQUIREMENTS

•    An accomplished HR full-scope Generalist who has experience in human resources in the areas of staffing, performance management, change management, compensation and benefits, organization development, employee relations, training and knowledge of UAE labour law.

•    In-depth knowledge and understanding of progressive HR practices.

•    Successful track record of initiating People strategies to support business growth and change.

•    Strong capability in managing dynamic and matrix relations with different stakeholders.

•    Excellent influencing, communication, and presentation skills

•    Result orientation with high productivity; strong desire for success

•    Experience of working across projects, including knowledge of Project Life Cycle.

•    Working in a complex, multidisciplinary, multi-site organization

QUALIFICATION, CERTIFICATION & EDUCATIONAL REQUIREMENTS

•    Preferably an MBA from a reputed institute, majoring in HR; between 8-12 years of experience in the HR domain with appropriate experience in the HR generalist function in good multi-national organizations.

•    Arabic & French speaker is preferable.

PREFERRED SKILLS:

Business and solution focus, analytical skills, critical thinking and self-initiative. Strong organizational, problem-solving, interpersonal, and influencing skills. Strong team spirit.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

DETAILS TO REGISTER FOR THIS JOB:

https://careers.thalesgroup.com/global/en/job/TGPTGWGLOBALR0236354EXTERNALENGLOBAL/HR-Business-Partner-UAE?utm_medium=phenom-feeds%2Fapply&source=LinkedInJobs&utm_source=linkedin

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Customer Service Advisor - Arabic Speaker (Online Fashion), Concentrix, Remote, UAE

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

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Job Title:

Customer Service Advisor - Arabic Speaker (Online Fashion)

Job Description

The Advisor II, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.

ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES

•    Ensuring that the service delivered to our client’s customers meets the Key Performance Indicators (‘KPIs’) for the role.

•    Interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.

•    Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding, using decision-support tools and resources for answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.

•    Identifying customer problems and offer appropriate solutions.

•    Identifying and maximizing selling and cross-selling opportunities.

•    Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.

   

CANDIDATE PROFILE

You will be accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.

•   The ideal candidate will possess a previous experience in the Luxury Retail / Hospitality industry and has a strong passion for the luxury universe.

•    Arabic speaker with a strong command of English (oral and written).

•    Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor’s degree.

•    Pleasant telephone etiquette and someone who loves to speak over the phone.

• Demonstrate courteousness and patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.

• Dependable with proficient attention to detail.

• Strong computer navigation skills and PC Knowledge 

•    Open to work - 8 hours a day, 5 days a week in all shifts, as per department requirements.

•    Can join immediately (preferably within 1-2 weeks on offer agreement).

 

Disclaimer  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

ARE Work-at-Home

Language Requirements:

Time Type:

Full time

DETAILS TO REGISTER FOR THIS JOB:

https://jobs.concentrix.com/global/en/job/CONCGLOBALR1366514EXTERNALENGLOBAL/Customer-Service-Advisor-Arabic-Speaker-Online-Fashion?utm_source=indeed&utm_medium=phenom-feeds

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We support the Far-Sighted, Growth Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


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SOCIAL INITIATIVE:

We publish job vacancies on this website and our Whatsapp groups for the benefit of job-seekers.


It is to help people who are searching for jobs from across the world.


This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your Network.


Do this GOOD DEED.


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You've heard about KARMA right?


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Business Director - Commerce, Publicis Media, Dubai, UAE

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for "Details to Register for this Job"...

Company Description

Publicis Media harnesses the power of modern media through global agency brands CJ, Performics, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith. A key business solution of Publicis Groupe, Publicis Media's digital-first, data-driven global practices deliver client value and drive growth in a platform-powered world. It is present in more than sixty countries with over 23,000 employees worldwide.

 

Job Description

Why Work with Us?

 

The Performance business unit strategizes and provides digital activation services for global advertisers in over 57+ markets around the world with the aim to deliver the optimal outcome. Our Performance Centre of Excellence drives performance solutions across several channels including social, search, programmatic, commerce and affiliates. We have 30 different nationalities in our teams and work closely with teams from Google, Meta, TradeDesk and Amazon to deliver innovative solutions that helps deliver business results to our clients.

 

The Role:

 

The head of Commerce is a key role within Performics and Publicis Media, the role has been created to transform our middle-east Commerce end-to-end offering. Leading a broad spectrum of talents from media, content, operations anda analytics, the head of Commerce is responsible for leading the strategic direction, operations, and growth of Commerce across the region. This leadership position drives growth and excellence in markets, fosters a culture of innovation, and ensures alignment with Performics's global vision and objectives.

 

The head of Commerce is also responsible for driving our regional commerce practice,  driving growth through regional pitches, upsell to existing clients and foster senior Commerce client relationships.  The head of Commerce will collaborate with the other channel leads and Publicis Media clients leadership to make sure they are solving for their business and client needs while delivering on the wider commercial targets.

 

Key Accountability:

Strategic Leadership: Define and implement the strategic direction for Commerce, ensuring alignment with global objectives and addressing regional market dynamics.

Client Relationships: Build and nurture senior-level relationships with key Commerce clients, ensuring that their Commerce objectives are met and exceeded.

Solutions: Accountable for building and scaling our Commerce offering across media, content, operations and analytics. The role also ensures ownership of our owned and borrowed platforms: profitero, citrus,… and many others

Team Development & Culture: Lead, mentor, and grow the commerce teams, promoting a culture of excellence, collaboration, and continuous learning.

Operational Excellence: Ensure that the markets deliver high-quality services consistently across the region.

Financial Management: Accountable for the region’s Commerce revenue target, working with the markets to set them up and ensure delivery

Business Development: Drive new business efforts, from identifying opportunities to leading pitches and onboarding new clients.

Innovation & Thought Leadership: Champion the adoption of cutting-edge digital strategies, tools, and technologies, positioning Performics as a leader in the Commerce space.

Collaboration: Collaborate closely with the markets, specialized teams and other agencies within the Groupe to deliver integrated solutions to clients.

 

Key OKRs

 

Innovate and scale a market leading Commerce offering focused on media, content, operations and analytics pinned by leading technology

Drive regional Commerce growth and Increase market share

Foster team growth and development by attracting key Commerce talents and nurtnuring existing ones

Position Performics as a leader in Commerce in the region

Accountable for delivering successful product & service go-to-markets in all applicable markets

Improving the performance of the markets by monitoring key metrics such as revenue growth, pitches conversion, product adoption, talent attraction and retention, commercial growth rate.

 

The Criteria

 

At least 10+ years of experience working within or around the Commerce ecosystem with a proven track record of running a regional or global business

Strong understanding of the Commerce industry, pipeline management, client acquisition and client management, this role will require high technical proficiency.

Strategic thinker, can create a storyline that compels the prospect to work with the agency brand in question.

Extreme time management & organization, can manage multiple complex activities at once

Can thrive during peak periods of deadline-oriented activity with professionalism and composure.

 

Preferred Qualifications

Expansive Network of industry leaders and top tier client stakeholder in key global markets to drive lead generation

Bachelor’s degree in Marketing, Business, or a related field.

Experience working with globally distributed cross-functional teams.

About the Way We Work:

Be You 

We believe you should be able to be the same person at work as you are at home.  Authenticity and trust are important.  Be who you are, mean what you say, allow other teammates to do the same. 

 

Know Your Teammates 

We know social opportunities reinforce relationships, and relationships shape our attitudes.  Everyone is equal parts teacher and learner, so invest in each other.  We are a community.  Play with intention. 

 

Make It Better 

We believe there’s always room for growth—professionally, personally, and in our communities.  We identify opportunities for improvement, innovation, and learning and encourage our clients to do the same. 

 

Collaborate Expertly 

Everyone comes to us with a different background and provides unique value.  Speak up, embrace a “what if” attitude, and support the people around you.  Collaborate with your team, hone your expertise, and remember—the best idea wins. 

 

 

About Performics: 

Are you ready to re-invent digital marketing?  At our unit, we’re accelerating the great missions of our clients in the ever-evolving world of search engine marketing, programmatic, social media, Commerce and affiliates.  

If you’re ready to move at the speed of Google, Meta, and amazon, have an entrepreneurial spirit, get excited about finding smarter ways to do things, and demand performance for your clients, we’d love to meet you.  We’ll give you the tools, support, and freedom to lead, innovate, and grow.  We hire exceptional people for our global headquarters in the US alongside major citiies across the world.  Our international presence spans 57 markets (and growing) including regional hubs in London, Dubai, and Singapore. 

We are dedicated to ensuring an inclusive environment where employees feel empowered to share their experiences and ideas.  We encourage participation in a variety of Business Resource Groups, including groups for Women, People of Color, Veterans, the LGBTQIA community and allies, and more. 

 

Qualifications

The Criteria

At least 10+ years of experience working within or around the Commerce ecosystem with a proven track record of running a regional or global business

Strong understanding of the Commerce industry, pipeline management, client acquisition and client management, this role will require high technical proficiency.

Strategic thinker, can create a storyline that compels the prospect to work with the agency brand in question.

Extreme time management & organization, can manage multiple complex activities at once

Can thrive during peak periods of deadline-oriented activity with professionalism and composure.

 

Preferred Qualifications

Expansive Network of industry leaders and top tier client stakeholder in key global markets to drive lead generation

Bachelor’s degree in Marketing, Business, or a related field.

Experience working with globally distributed cross-functional teams.

DETAILS TO REGISTER FOR THIS JOB:

https://jobs.smartrecruiters.com/PublicisGroupe/743999947328372-business-director-commerce

Also, Copy-Paste Your CV in the Comments section.



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We support the Far-Sighted, Growth Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


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SOCIAL INITIATIVE:

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