Read the Job Description carefully, then scroll down for "Details to Register for this Job"...
Basic Function
Acts as fully dedicated individual contributor to small self-organized team of 3-5 members working on solving challenges related to LyondellBasell (LYB) customer experience, as part of LYB’s Customer and Commercial Excellence (CCE) effort
Provides deep functional expertise required to deliver satisfactory Commercial Excellence, initially working on Pricing solutions and prototypes while maintaining broad interest in and knowledge of other functional areas
Delivers outputs iteratively and incrementally, in the form of working protypes, in advance of eventual hand-off
Collaborates with a CCE lead to develop and prioritize product backlog prior to selection of new projects; determines scope and effort required
Makes decisions, as part of self-managing team; identifies impediments and escalates to the CCE Team Lead where appropriate
Roles & Responsibilities
• Live Customer Centricity in the daily job, spreading that mindset within the organization
• Leads and participate in projects to transform the LBY Customer and Commercial capabilities, with initial focus on Pricing improvement. Works closely with the CCE Team Lead to understand to maintain a healthy project backlog
• Autonomously works and represents CCE with the regional leadership and functions. Builds solutions to address Net Promoter Score (NPS) feedback aiming to improve customer satisfaction
• Takes shared ownership of the Global initiatives by being the implementation lead and driver in the regions
• Assists in gathering feedback around our Value Enhancement program, which aims to bring recurring added value.
• Builds working prototypes with an incremental approach based on growing learnings and testing with consumers / customers
• Showcases prototype to CCE leadership team and stakeholders during Reviews
• Runs new methods/practices for developing solutions, (e.g., trial and error, co-creation with consumers, pilots for testing)
• Coordinates with line manager to handover daily activity
• Collaborates with Value Enhancement Program (VEP) Delivery Lead adding now projects into VEP
Min. Qualifications
Education:
• Required: Bachelor’s degree or equivalent
• Preferred: Advanced degree relevant to Pricing
Work Experience:
Required:
• Strong track record of coordinating deliverables across multiple teams and functions
• Background can vary significantly based on team focus, but good expertise within Pricing Transformation projects (e.g., financial planning, manufacturing, supply chain management, etc.)
• Significant (10+ years) of commercial and/or project experience, gained in Sales, Marketing and/or Supply Chain in the Petrochemical Industry with increased responsibilities and scope
Preferred:
• Experience or familiarity with Agile methodology
• Experience in Project Management methods (5+ years)
• Project Management certification a plusTrack record on being able to successfully work and guide senior leadership decision making
Critical Competencies/Behaviors:
• Be a strong advocate for fostering creativity, innovation, problem solving and continuous improvement within the team.
• Good interpersonal skills
• Business focus to ensure value adding activities are captured and implemented
LYB Competencies
• Instills Trust and Exemplifies Integrity: Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Demonstrates Courage: Stepping up to address difficult issues, saying what needs to be said, acting with integrity, and doing what is right; willingness to step out of comfort zone if needed to address PBI outside the areas of expertise
• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
• Ensures Accountability: Holding self and others accountable to meet commitments
• Drives Results: Consistently achieving results even under tough circumstances
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives within and across functions; Creating strong network within the organization and outside it (e.g., research agencies, creative agencies, product suppliers) to leverage experts’ support on call
• Cultivates Innovation: Creating new and better ways for the organization to be successful, using lateral thinking, and questioning the status quo; showing ability and willingness to learn fast and continually improve business proficiency and skillset as needed
• Focuses on Customer: Building strong customer relationships and delivering customer-centric solutions; focusing on internal and external customers
• Operates Business-minded: Showing strong business proficiency and ability to accomplish work specific to the Agile team focus
• Shares Deep Expertise: Displaying strong vertical expertise that fits the Agile team scope
• Communicates: Exhibiting strong communication skills to communicate effectively with leadership team, the Scrum Master, and Agile team members
• Exudes Positivity: Demonstrating strong soft skills (e.g., positive and energizing attitude) to work co-located with the Agile team
Languages:
Fluent in written and spoken English
Another or more international languages much appreciated
Preferred Qualifications
Competencies
Builds effective teams
Collaborates
Cultivates innovation
Customer focus
Demonstrates courage
Drives results
Ensures accountability
Instills trust and exemplifies integrity
We are LyondellBasell – a leader in the global chemical industry creating solutions for everyday sustainable living. Through advanced technology and focused investments, we are enabling a circular and low carbon economy. Across all we do, we aim to champion our employees, and unlock value for customers, investors and society. LyondellBasell places high priority on diversity, equity and inclusion and is strongly committed to our planet, the communities where we operate and our future workforce. As one of the world’s largest producers of polymers and a leader in polyolefin technologies, we develop, manufacture and market high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. For more information, please visit www.lyondellbasell.com or follow @LyondellBasell on LinkedIn.
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