Read the Job Description carefully, then scroll down for "Details to Register for this Job"...
THE POSITION
We are looking for a dynamic Order Management Specialist to join our Supply Chain team, based in Dubai.
The successful incumbent will manage and execute order management activities to ensure overarching goals of Order to Cash for BI are achieved. This includes daily/weekly/monthly review of key events such as: order call offs, monitoring of order process steps including pick/pack activities @ the 3PL based in Europe right through to transport order creation and working with European Freight Forwarders to manage the shipments to the Middle East and Africa region by truck/air & sea. Managing shipment documents and shipment execution to export countries in the region whilst adhering to all internal and external regulations.
A key area in this job is the successful management of communication with all stakeholders which include our distributor network and internal sales teams as well as all other cross functional teams at BI who play a role in O2C processes. The role also supports the achievement of continuous improvement and cost optimization goals of Boehringer Ingelheim Middle East and Africa GmbH.
The position reports directly to the Head of Order Management HP & AH.
Tasks & Responsibilities:
• Creates and manages new account creations in SAP and works with global master data to ensure all texts and required output documents are maintained to support all sales transactions.
• Ensures Customer Data Sheet is continually updated and aligned with back-office team in Germany.
• Creates and manages all distributor orders and successfully follows up on all back orders until fulfillment.
• Manages all documentary requirements which accompany the sales transactions to the export markets and clearance in the countries.
• Manages all master data requirements for their markets and continually ensures accurate data in SAP which guarantees compliance in BI/Distributor processes.
• Manages the monthly shipment/landing projection in close alignment with business and customers.
• Pro-actively reviews open shipments and order portfolio and acts as first line issue resolution Mgr. for daily operations to ensure monthly, quarterly yearly sales goals are achieved.
• Executes timely O2C claim processing, post approvals from business and in accordance with BI requirements.
• Handles customer inquiries, manages and optimizes customer complaints while safeguarding product supply.
• Manages transactional complaints and drive change in order to improve complaints. Handles logistics incidents in close alignment with Quality, shipping sites and global functions.
• Supports a successful launch and change implementation by liaising with regulatory, business and other stakeholders to ensure timeline implementation and ensures compliant version management into countries.
• Initiates, drives and leads continuous process improvement initiatives in order management for AH at ROPU and OPU level.
Requirements:
University Degree Bachelor or equivalent, MSc / MBA of advantage
Must have experience working in a multinational environment in the life-science industry.
Certificates APICS (preferred)
Excellent communication skills
Effective negotiator with excellent presentation skills (oral and written)
Attention to detail and high level of accuracy.
Good knowledge of commercial activities and processes
Strong internal and external relationship management background
Competent understanding of the end-to-end supply chain
Basic understanding of financial aspects (P&L)
Must be fluent in English and French with Arabic an advantage.
Technical skills
In SAP
In MS Excel
Analytics and mass data processing of advantage
Our Company
At Boehringer Ingelheim we develop breakthrough therapies that improve the lives of both humans and animals. Founded in 1885 and family-owned ever since, Boehringer Ingelheim takes a long-term perspective. Now, we are powered by 52,000 employees globally who nurture a diverse, collaborative and inclusive culture. We believe that if we have talented and ambitious people who are passionate about innovation, there is no limit to what we can achieve.
Why Boehringer Ingelheim?
With us, you can grow, collaborate, innovate and improve lives.
We offer challenging work in a respectful and friendly global working environment surrounded by a world of innovation driven mindsets and practices. In addition, learning and development for all employees is key, because your growth is our growth.
Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and strive for an inclusive environment, which benefits our employees, patients and communities.
DETAILS TO REGISTER FOR THIS JOB:
https://jobs.boehringer-ingelheim.com/job/Dubai-Order-Management-Specialist-Unit/1003151301/Applied For Many Jobs, But Didn't Get Any Interview Calls? Apply For This Job Using a Branded AI-compliant ATS-Friendly CV from Dubai-Forever.Com.

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