TCS FQI Section Manager, Nissan, Dubai, UAE

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for "Details to Register for this Job"...

Mission & Main Objectives

- To secure Product Quality of Nissan and Infiniti Models sold in the region and ensure Total Customer Satisfaction by providing quick resolution for concerns reported from the field

- Identify key technical concerns in the market that is impacting Customer Satisfaction and co-ordinate with multiple Production sources for an effective countermeasure in the shortest possible lead time.

- Countries: GCC + MED + Other markets

- Scope: NISSAN + INFINITI Models

Main tasks and responsibilities

Have a strong “Customer First” and “Always Think of Customer” Mindset when deciding action(s) in day-to-day Product Quality Improvement related activities.

Effectively interpret market VOC and communicate effectively with Production source(s) to initiate incident (concern) investigation.

 

Enhance Product Quality of certain Nissan + Infiniti Models assigned by the Management.

Responsible for securing Model Quality during complete Model Lifecycle (Right from Start of Production (SOP) until End of Production (EOP) and sometimes even beyond)

Product Quality enhancement starts with Newly launched Model, followed by securing Initial Quality (concerns reported within first year from Start of Sales [SOS]), Durability Quality (2nd & 3rd year from SOS) and Beyond Warranty period (Post warranty concerns)

     

     Secure New model Quality:

Conduct Quality Audit on first batch of Production vehicles and report all identified concerns to Production source for quick countermeasure

Conduct Task Force - Report 100% concerns to Production source for first six months from SOS and close co-ordination via daily meetings, updated tracking file, etc.

Recurrence Prevention: Filter list of concerns on current model to avoid on Next model

 

Secure Initial Quality:

Bi-Weekly analysis of warranty claims to identify Top Technical concerns per model in Initial Quality – 3MIS (Months in Service) & 12MIS and report to Production source

Prepare Bi-weekly report to bring overall Model Quality status visibility to Management

 

Secure Durability Quality:

Bi-Annual warranty data analysis of Durability concerns per model to identify Top concerns that meet Countermeasure Action criteria set by Nissan.

Deep VOC analysis for each Durability item, to identify number of failure modes (concerns) per part and report to Production source to take countermeasure action accordingly.

 

Day-to-Day Job:

Close co-ordination with Field Engineering team to collect High Quality Technical Reports from the market on concerns identified for Countermeasure action in Initial & Durability Quality and if needed visit GEMBA (on-site investigation) for additional information.

Collect incident (failed warranty) parts from the market and conduct necessary duplication tests to re-create the concern; And share findings with Production source.

Manage packaging, documentation, and shipping of failed parts to Production source.

 

Issue Countermeasure Action Request to Production source with detailed Technical evaluation, Market impact, Customer VOC and clear request on market expectation.

Conduct regular follow-up weekly meeting with production source to get updates on OPEN items and escalate concerns to Management that are having slow progress

Prepare Technical Service Bulletin once countermeasure is taken by Production source

Speed of Reporting and getting Countermeasure is crucial for Customer Satisfaction.

 

Monthly analysis of Warranty claims and if an abnormal claim trend is detected, work closely with warranty team for necessary actions such as Deploy Warranty Pre-Authorization, collect parts from market and analyse, Conduct GEMBA, etc.

Identify failures that have a high cost impact not just on Warranty Budget, but also beyond Warranty period and get appropriate solution such as Countermeasure, child part, etc.

Identify items that have high failure rate in the market and make proposal to related function for deploying Field Action (Service Campaign, Warranty Extension, etc)

 

Closely work with the team managing Quality Connection Survey (Customer feedback) on Product Quality and tackle the concerns reported via quick countermeasure.

Close co-ordination and collaboration with other functions within the department and other departments within the Organization for day-to-day tasks, support requests, etc.

Others – Prepare Local Purchase Orders, Propose Special Tools & Equipment’s, etc

KPIs

Achieve Guide (PP100 vehicles) set per model for Initial & Durability Quality

For items registered for action: Countermeasure request Issuance coverage ratio and Countermeasure adopted ratio

Total number of Countermeasure requests issued to Production source in a Fiscal year

(Higher the issuance è Higher the countermeasure items è Reduction in Customer complaints è Higher Customer Satisfaction & Reduction in Warranty spendings

Speed in getting countermeasure from Production source

Educational background, qualifications:

Diploma / Bachelor of Engineering (Mechanical, Automobile)

 

Experience, other skills:

MUST have worked min. five years in Automotive Dealership as a Service Engineer or Final Tester with strong technical knowledge and Vehicle evaluation skills MUST have customer facing experience, including but not limited to Service Advisor MUST have experience in technical report writing to OEM (Min. two years) MUST have some level of Technical Trainings completed, as deployed by OEM

PREFERRED to have worked with Automotive Plant in Quality Control area PREFERRED to have GCC experience - Market, environment, Ministry Rules, and regulations Know How & GCC customer behaviour and expectations PREFERRED to have working experience with OEM in Technical / R&D area PREFERRED to have GCC Driving license, to be well versed with GCC Customer driving behaviour, Usage conditions and expectations.

 

Computer skills / languages:

Proficient in all MS Office applications, specifically in -

WORD: To draft Technical Service Bulletins, Customer reply letter, etc

EXCEL: Data management and data analysis (pivot, graphs, etc)

POWER-POINT: Concern summary and detailed reporting to Manager/Top Management

 

LANGUAGE: Strong command over English language; Arabic language is an advantage

Knowledge & Skills Required

Competencies Required

GCC Market Knowledge

Negotiation Skills

Product Knowledge 

Collaboration & Team Work

Automotive Technical Skills

Customer Focus

Vehicle Evaluation Skills

Analytical Thinking

Presenting with Impact

Communication with Impact

Data analysis / Data Management

Continuous Learning

Dubai United Arab Emirates

DETAILS TO REGISTER FOR THIS JOB:

https://alliance.wd3.myworkdayjobs.com/en-US/nissanjobs/job/tcs-fqi-section-manager_r00148925

Also, Copy-Paste Your CV in the Comments section.



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Credit Manager, Sofitel Dubai Jumeirah Beach, UAE

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for "Details to Register for this Job"...

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

MAIN DUTIES:

To investigate customer’s credit worthiness by research through various available sources (e.g. banks, trade and credit associations etc.) and to recommend credit approval or disapproval to management.

To verify the accuracy of balances of accounts receivable.

To issue timely reminders and collection letters.

To report unfavorable information which may affect a customer’s credit standing so as to allow timely action.

To set and continuously review credit limits for both in-house guests and City Ledger accounts.

To analyze trends in Accounts Receivable Balance or significant changes in payment patterns and to recap major collection problems for the monthly credit meetings.

To recommend the writing-off of uncollectible accounts.

To witness the General Cashier’s counting of monetary receipts remitted by Cashiers.

To know and observe the credit policies of Sofitel Dubai and to assist in establishing and compiling clear and well defined Credit Procedures for all areas cycle.

To handle all credit requests from in-house guests.

To liaise with banks regarding all credit cards related matters.

To systematically follow up on collection of outstanding accounts in a manner that will yield the best timely results while maintaining good relations with the customers.

To check daily the credits limit exceeds for in-house guest balances and follow up with the Front Office Manager for such cases.

To follow up on collection of Returned Cheques, Credit Card Charge backs, Skipper Accounts, Late Charges and Guaranteed No-shows.

To investigate disputed charges and to follow up on queries raised by debtors.

To maintain a complete credit files for each account containing all documentation related to the credit research in sequence order.

To maintain separate updated sequential listing of approved credit account holders and non-approved applications, and to circulate these listings to concerned departments.

To maintain ongoing detailed documentation of all collection efforts by accounts for future analysis of a customer’s credit worthiness and to serve as support in the event of a bad debt write-off.

To update with Assistant Financial Controller the credit manual of the hotel from time to time.

To identify training needs and plan training programs for the employees.

To ensure that the departmental employees are Multi Skilled and have the necessary tools to perform their duties with maximum efficiency, through consistent training in accordance with the Annual Training Plan.

To train all involved employees such as Front Office Clerks and Food & Beverage Waiter / Cashiers to ensure continued adherence to established credit procedures.

To assist in the training of subordinate as part of the effort to build an efficient team and to be able to take an active interest in their individual development and welfare.

To be thoroughly familiar with the duties and responsibilities of the employees responsible, be able to train them up to the required standard.

To supervise the employees within the department, ensuring that the correct standards and methods of service are practiced as stated in the Department’ Operations Manual and Credit Policy.

To conduct staff yearly performance appraisal.

To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.

To carry out quarterly, bi-yearly, yearly inventory of operating equipment.

Other Duties:               

To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.

To provide friendly, courteous and professional service at all times.

To maintain good working relationships with colleagues and all other departments.

To read and understand the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.

To comply with local legislation as required.

To respond to any changes in the department as dictated by the needs of the hotel.

To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.

To attend training and meetings as and when required.

Qualifications

To investigate customer’s credit worthiness by research through various available sources (e.g. banks, trade and credit associations etc.) and to recommend credit approval or disapproval to management.

To verify the accuracy of balances of accounts receivable.

To issue timely reminders and collection letters.

To report unfavorable information which may affect a customer’s credit standing so as to allow timely action.

To set and continuously review credit limits for both in-house guests and City Ledger accounts.

To analyze trends in Accounts Receivable Balance or significant changes in payment patterns and to recap major collection problems for the monthly credit meetings.

To recommend the writing-off of uncollectible accounts.

To witness the General Cashier’s counting of monetary receipts remitted by Cashiers.

To know and observe the credit policies of Sofitel Dubai and to assist in establishing and compiling clear and well defined Credit Procedures for all areas cycle.

To handle all credit requests from in-house guests.

To liaise with banks regarding all credit cards related matters.

To systematically follow up on collection of outstanding accounts in a manner that will yield the best timely results while maintaining good relations with the customers.

To check daily the credits limit exceeds for in-house guest balances and follow up with the Front Office Manager for such cases.

To follow up on collection of Returned Cheques, Credit Card Charge backs, Skipper Accounts, Late Charges and Guaranteed No-shows.

To investigate disputed charges and to follow up on queries raised by debtors.

To maintain a complete credit files for each account containing all documentation related to the credit research in sequence order.

To maintain separate updated sequential listing of approved credit account holders and non-approved applications, and to circulate these listings to concerned departments.

To maintain ongoing detailed documentation of all collection efforts by accounts for future analysis of a customer’s credit worthiness and to serve as support in the event of a bad debt write-off.

To update with Assistant Financial Controller the credit manual of the hotel from time to time.

To identify training needs and plan training programs for the employees.

To ensure that the departmental employees are Multi Skilled and have the necessary tools to perform their duties with maximum efficiency, through consistent training in accordance with the Annual Training Plan.

To train all involved employees such as Front Office Clerks and Food & Beverage Waiter / Cashiers to ensure continued adherence to established credit procedures.

To assist in the training of subordinate as part of the effort to build an efficient team and to be able to take an active interest in their individual development and welfare.

To be thoroughly familiar with the duties and responsibilities of the employees responsible, be able to train them up to the required standard.

To supervise the employees within the department, ensuring that the correct standards and methods of service are practiced as stated in the Department’ Operations Manual and Credit Policy.

To conduct staff yearly performance appraisal.

To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.

To carry out quarterly, bi-yearly, yearly inventory of operating equipment.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

DETAILS TO REGISTER FOR THIS JOB:

https://careers.accor.com/global/en/job/REF13046J

Also, Copy-Paste Your CV in the Comments section.



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If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:



And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...

...And, you'll keep wondering why you get rejected in spite of being a PERFECT MATCH for the Job.


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We support the Far-Sighted, Growth Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


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Project Manager, Harsco Environmental, Abu Dhabi, UAE

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for "Details to Register for this Job"...

Company Description

Harsco Environmental is the premier provider of material processing and environmental services to the global steel and metals industries. Our onsite mill services and resource recovery services offer sustainable solutions that maximize environmental benefit and return valuable raw material into production. We also have developed a range of by-products for specialized applications across industry, construction and agriculture, which utilize Harsco’s expertise in mineral materials.

Harsco Environmental will be responsible for the design installation, commissioning and putting into operation of the following key items of plant and equipment

Fixed plant

Civil Design and Installation for fixed plant

Equipment refurbishment, relocation and site installation where required

Organisation of competent contractors for plant Install both mechanical and electrical

Site Infrastructure where required

Utilities and necessary components to allow plant to operate

Job Description

The Project Managers role working closely with Harsco Central Engineering will cover the following disciplines:

Contract and Order Documentation

Site Survey and Preparation

Civil Design and Installation

Project approvals and permits

Regular call updates with Central Engineering

Project / Steering Team Meetings and presentations on a monthly basis

Contractor Meetings

Safety Meetings and close adherence to Harsco iCare principals

Ensuring compliance with Plant layout drawings

Organizing and ensuring adherence to all necessary Approvals for working in Abu Dhabi

Site Services

Monitoring of Standards and Quality of delivered and constructed equipment both local and international depending on chosen EPC suppliers

Order placement of all local services and site service contractors

Cost Control and Forecasting

Schedule planning and monitoring

Risk Management

Assisting in the Supervision of plant commissioning.

Plant Performance Tests

Trouble Shooting and upgrade modifications

Spares

The project assignment is envisaged to take about 06 to 12 months to implement from the commencement of duties. The Project manager will be responsible for liaising with local site operations, maintenance, safety, IT, Legal, and HR personnel. Reporting to Senior Harsco Metals Regional and Central management team as well as Engineering in the UK.

Qualifications

Bachelor's degree or equivalent in Engineering or similar field.

Sound knowledge of engineering theory and design criteria.

Minimum of 5 years progressive experience in engineering department of manufacturing or production services company, including responsibility for design, safety, performance, and economics of fixed facilities planning and development.

Strong analytical and technical skills.

Strong verbal and written communications skills, including demonstrated project management abilities and interpersonal skills.

This role profile highlights the main outputs and does not include every task, duty or responsibility.  This Role Profile can help to identify relevant training and development requirements.

Additional Information

Disclaimer

The information about this job description given above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

DETAILS TO REGISTER FOR THIS JOB:

https://jobs.smartrecruiters.com/HarscoCorporation1/743999934684503-project-manager-short-term-contract-

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