Customer Success Manager, Servion Global Solutions, Dubai, UAE

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for "Details to Register for this Job"...

This position is a highly strategic role that is responsible for driving the adoption of collaboration solutions from different OEMs and identifying growth opportunities to expand Servion’s footprint, while demonstrating the value and benefits to our customers. Your strong communications skills will drive and accelerate mutual success with our customers, OEMs and other stakeholders in a cross-functional environment. Executing against and reporting on Customer Success metrics, you are constantly looking to innovate and engage to accelerate results. ?Sharing best practices with your Customer Success peers you will be part of a dynamic and collaborative team that is increasingly more critical to our growth in the region.

What You’ll Do

The CSM is charged to document and share customer best practices with the global team and implement best practices from the global community within their assigned accounts. Each CSM is expected to build cross functional relationships within Servion to support the customer more effectively on their Collaboration Platform. You will be managing the on-going 24 x 7 support operations for the accounts in the region and work with different OEMs to provide appropriate solutions to our customers.

Product Skills and Customer Insights

• Deep understanding of Genesys Cloud Platform and subject matter expertise

• Knowledge of support operations – SLAs, Availability, subscription billing, overages etc

• Serve as the bridge between the customers and OEMs by communicating customer needs and the impact on their business back to OEMs. Provide constructive feedback on product development and roadmap to Collaboration Product Management team. Meanwhile, you will communicate product roadmap and new features to customers and link the value proposition to our customer needs.

• Provide key customer and market insights to enable timely understanding of the market.

• Maintain a good understanding of the competitive landscape and outlook.

• Problem Solving and Cross-Functional Support

• Collaborate internally with Sales & broader cross functional groups to drive continuous improvement & provide a superior customer experience.

• Lead campaigns, projects, and initiatives to insure successful customer implementation and ongoing adoption.

• Skilled in usage and implementation of tools and processes leveraged in the Customer Success role.

• Share experience and knowledge of the role with peers and colleagues to foster their growth and development to enhance the organization’s ability to deliver value to our customers.

• Maintain CSM portfolio while delivering on other business impacting responsibilities.

• Translate expertise and knowledge into presentations for organizational wide impact.

Who You Are

• Minimum 12 years of experience in the technology industry

• At least one implementation experience in Genesys Cloud Contact Center Platform

• Experience in managing 24 x 7 support operations for Cloud based contact center

• Previous Customer Success (or customer facing) experience.

• Strategic and creative thinker, account management, forward looking approach with strong commitment to customer success

• Proven ability to cultivate high level relationships with large complex customer organizations, identify and map the customer org structure, and bridge customer stakeholder turnover at any level of the organization.

• Find additional value opportunities for our customers and be instrumental in bringing those to closure.

• Laser focus on reducing churn by increasing product usage & adoption.

• Strong communication, consultative, influence and presentation skills across the management spectrum

• Focused attention to detail allowing for delivery of high-quality end user experiences. Proven team player and ability to orchestrate value in coordination with multiple stakeholders.

• Comfortable working in a fast paced, dynamic environment to meet evolving business requirements.

• Education or equivalent experience: 4-year higher education degree

• Travel within the region is required. 

Key Skills: Genesys Cloud Contact Center Platform, Cisco or Avaya Contact Center 

Location: DUB 

Required Experience: Min 12 yrs 

Positions: 1 

Contact Person: RMG 

Email ID: RMG@SERVION.COM 

DETAILS TO REGISTER FOR THIS JOB:

http://servion.talentnow.com/careers/SubmitResume.aspx?jpc=JPC018299

Also, Copy-Paste Your CV in the Comments section.



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We support the Far-Sighted, Growth Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will be those of the GCC countries.


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Manager - Communications Consultancy, Saatchi & Saatchi, Dubai, UAE

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for "Details to Register for this Job"...

Company Description

Saatchi & Saatchi has grown from a start-up advertising agency in London in 1970 to a global creative communications company with 114 offices in 67 countries and over 6500 employees. Saatchi & Saatchi is part of the Publicis Groupe, the world’s third largest communications group We are a full service, integrated communications network and we work with 6 of the top 10 and over half of the top 50 global advertisers. We’re in the business of getting people to fall in love with our clients’ products and services. We have an unshakeable spirit and unbeatable attitude that Nothing is Impossible, a concept we apply to all our clients and work. We believe in effecting positive change through creativity, always. While we seek out the most brilliant minds to help us on our quest, we’re also passionate about nurturing the best talent from within. Which is why when you join us, your journey can be one of continuous evolution.

Job Description

Managing the day-to-day client relationship and communications between the agency and the current clients.

Support the Associate Business Director / Business Director to develop and produce effective communication strategies for clients, in line with their business objectives and marketing requirements.

Collaborate with cross-functional teams (from the agency and/or from the group) across multiple clients/projects in a fast-paced atmosphere to ensure cohesive and efficient campaigns

Monitor closely the communication trends and in charge of competitive audit/reports

Identify new business opportunities with current clients while managing allocated resource teams.

Supervise, inspire and guide the executive team members

 

Key Responsibilities:

Governance and Compliance:

Develop and implement project governance frameworks and methodologies to ensure adherence to internal and external compliance standards.

Stay up-to-date with industry regulations and standards relevant to tools related to production advertising   services

 

Project Planning and Execution:

Collaborate with clients, account managers, and creative teams to define project objectives, scope, and deliverables.

Create comprehensive project plans, timelines, and budgets that incorporate governance considerations.

 

Risk Management:

Monitor and manage project dependencies and potential issues that could impact governance.

 

Quality Assurance:

Oversee quality control processes to ensure that all project deliverables meet governance and compliance requirements.

Conduct internal audits and assessments as needed.

 

Client Communication:

Serve as the main point of contact for clients regarding creative and production governance-related matters, providing updates and addressing concerns.

Manage client expectations and maintain a strong client relationships

 

Documentation and Reporting:

Maintain thorough documentation of project governance processes and compliance measures.

Consolidate monthly reporting across all CEMEA Markets

Coordinate with client on regional & local rate cards insuring unified templates

Coordination with Global team to insure CEMEA adhere to all processes

Coordinate with all markets to cascade learnings 

 

Qualifications

Minimum of 5 years of experience, preferably within a communication, digital or media agency, could also come from marketing/client side

Strong understanding of the advertising and media industries and the role of communication strategy within them.

Proven experience in developing and implementing communication strategies to support the agency's objectives and client campaigns.

Excellent communication skills, with the ability to craft compelling messages and engage diverse audiences.

Strong project management skills, with the ability to handle multiple projects simultaneously and meet deadlines

In-depth knowledge of agency capabilities, processes, and tools

DETAILS TO REGISTER FOR THIS JOB:

https://jobs.smartrecruiters.com/PublicisGroupe/743999933243723-manager-communications-consultancy

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We support the Far-Sighted, Growth Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will be those of the GCC countries.


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Manager Brand Content, talabat, Dubai, UAE

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for "Details to Register for this Job"...

Who are we?

As part of the Delivery Hero Network, Talabat is the pioneer of the online food ordering industry in the Middle East. Our operations span across Kuwait, Egypt, KSA, Bahrain, Oman, Qatar, Jordan and the United Arab Emirates. With more than 1,500+ employees, 4 million users, 15,000+ brands and 400,000 daily orders, we are just getting started

Role Summary

A super exciting role exists within the regional brand team based out of the talabat office in Dubai. As a Brand Content Designer Manager, you will be responsible for designing as well as supervising the design of engaging and persuasive content across various platforms and channels in specific Product and CRM. Your primary focus will be on creating content that effectively communicates our brand's message, adheres effectively to our guidelines from a channel as well as brand perspective and ultimately engages our target audience in a way that  drives the intended action. 

What’s On Your Plate?

Develop compelling and high-quality content for various marketing and communication channels utilized across the talabat region/local markets

Collaborate with the local marketing and regional design teams to create visually appealing and engaging content that aligns with the brand's voice and guidelines as well as the channel specific guidelines 

Have strong understanding of ways to measure content performance and ability to take date into action to enhance creative effectiveness

Design visual content that effectively communicates key messages and value propositions in specific channel relevant formats including IAM, banners and emails

Collaborate with subject matter experts, stakeholders, and cross-functional teams to gather input and ensure content accuracy.

Manage a team of graphic designers, motion designers and content writers effectively so that consistent and best in class brand communication is achieved 

Stay up-to-date with industry best practices and emerging trends in content design and digital marketing.

Analyze content performance metrics and make data-driven recommendations for improvement.

Review and act as strong gatekeeper to all outgoing content with a quality control assurance approach to ensure the designed content is aligned with all relevant guidelines 

Push for a best in class content approach across channel and be solution focused in what is needed to achieve this goal

Ensure high quality assets are utilized in all channels and/or optimize what is being used 

Develop a strong asset library in partnership with product stakeholders that can be utilized within the design

Be a guardian of all content displayed to customers and call out deviations from the best in class desired approach

 

What Did We Order?

Graphic Design Expertise:

A minimum of 5-7 years of professional experience in graphic design, with a strong background in creating visually appealing and impactful designs across various platforms and mediums.

Branding and Identity:

Proven experience in developing and maintaining brand identities, ensuring consistency in visual elements, color schemes, typography, and overall brand guidelines.

Content Creation and Curation:

Demonstrated success in creating a wide range of marketing and promotional materials, including but not limited to social media graphics, website visuals, email templates, print collateral, and digital advertisements.

Marketing and Brand Strategy:

Experience in aligning graphic design efforts with marketing and brand strategies, ensuring that visual content communicates brand values and messaging effectively.

Cross-Platform Adaptability:

Ability to design content for various platforms and channels, including social media platforms, app, and  email marketing while tailoring the design to suit each platform's unique requirements.

Team Management and Leadership:

Experience leading and managing a team of graphic designers and content creators, providing guidance, feedback, and mentorship to foster creativity and maintain high-quality output.

Project Management:

Proven ability to manage multiple design projects simultaneously, set priorities, meet deadlines, and ensure timely delivery of content.

Creative Direction:

A track record of providing creative direction and collaborating with stakeholders, such as marketing managers, product managers, and copywriters, to ensure design concepts align with brand objectives and marketing campaigns.

Branding and Design Trends:

In-depth knowledge of current design trends, industry best practices, and emerging technologies, with a keen eye for innovation and fresh approaches to design.

Data-Driven Design Decisions:

Experience using data and analytics to inform design decisions and optimize visual content for increased engagement and performance.

Communication and Collaboration:

Strong interpersonal and communication skills to effectively collaborate with cross-functional teams, convey design concepts, receive feedback, and iterate on designs accordingly.

DETAILS TO REGISTER FOR THIS JOB:

https://deliveryhero.wd3.myworkdayjobs.com/en-US/talabat/job/Dubai---City-Walk-Talabat-HQ/Manager-Brand-Content_JR0043926

Also, Copy-Paste Your CV in the Comments section.



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Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:



If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:



And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...

...And, you'll keep wondering why you get rejected in spite of being a PERFECT MATCH for the Job.


Read more about the ATS CV:

https://www.dubai-forever.com/cv-writing-services.html#ATS-Compliant-CV


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What's the most IMPORTANT thing you should read about a CV Writing Service?

Client Satisfaction Reviews, right?

You'll get a fair idea whether to purchase that service or not.

Read the recommendations our customers have written on my LinkedIn profile.

Click the LinkedIn banner below and then scroll down to the Recommendations section.

Navigate here for more testimonials/feedback about our expertise and results:

www.dubai-forever.com/resume-writing-feedback.html

www.dubai-forever.com/cv-writing-reviews.html


Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's must trusted review site...


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Want CV Samples & Templates for FREE?

Click on the CV's below to begin:





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Join the Middle East's Best Job Groups on Whatsapp:





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Join the Fastest Growing Jobs Group on LinkedIn:





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Join our Telegram Group:





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Submit your CV here, as well:





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We support the Far-Sighted, Growth Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will be those of the GCC countries.


Excited about working in the GCC? Click on one of the banner's below...






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SOCIAL INITIATIVE:

We publish job vacancies on this website and our Whatsapp groups for the benefit of job-seekers.


It is to help people who are searching for jobs from across the world.


This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your Network.


Do this GOOD DEED.


You never know who will benefit from it.


You've heard about KARMA right?


It's waiting to give you 10X of whatever you do...Do the Good Deed. NOW!


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