Service Manager, Al Rostamani Group of Companies LLC, Sharjah, UAE

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for "Details to Register for this Job"...

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

United Diesel is specialized in commercial vehicles and is the authorized distributor of Renault Trucks, Tata Motor, Buses and Trucks. It offers complete after Sales Services and provides innovative transport solutions.

Job Purpose

Control and coordinate overall activities of Service Department (Workshop and Reception) by leading and driving sales performance ensuring higher customer satisfaction as per principle guided standard. Design and implement marketing initiatives/campaigns capitalizing market potential in order to maximize business revenue and to achieve business objectives

To communicate with manufacturer (OEMs), principals, and also assumes Profit & Loss responsibility for the department ensuring targets and objectives are achieved

Job Responsibilities

Prepare of annual Service Department business plan and strategy in line with the UD business objective. Set and agree on individual business targets in order to meet the annual business plans and targets as agreed with management.

Communication flow between Service Reception and Workshop regarding repairs, warranty claims, work in progress etc. in order to minimize customer complaints/disputes and maximize customer satisfaction

Assign targets to respective branches (Gross Profit, Labour Revenue, No of vehicles serviced, CSI, Productivity, Efficiency, Retention…etc.); and monitor continuously and take necessary proactive action in case of lags

Develop or review and implement all processes in Service Department. Monitor the process performance and revise and record periodically. 

Manage workshop floor and service receptions by monitoring the efficiency, productivity and utilization levels of the workshop and identify improvement areas through feedback received from customers, Workshop Manager and develop contingency plan to ensure achievement of required standards of service.

Compile company and Principle’s policies and procedures to ensure ethical, uniform and smooth functioning of the workshop by adhering to industry standards and following best practices to minimize risk and ensure occupational health and safety compliance.

Carry out periodic audits at all branches to ensure the operations are in line with the standard operating procedures and policy

Ensure availability of the spares and other consumables in the workshop in coordination with Parts Manager and other suppliers

Monitor repeat repairs and initiate corrective actions to improve CSI.

Resolve escalated customer complaints and implement corrective actions to avoid recurrence. Take initiative to manage key accounts services

Review and control branch purchases ensuring desired profitability.

Ensure warranty claim submission / reimbursements are in line with warranty policy. Take a lead to resolve any dispute with customer or principle.

Take a lead in liaising and finalizing deal with insurance companies in order to improve foot fall in the workshops

Plans, controls and monitors processes in customer service areas. Ensures implementation of plans to improve efficiency and enhance customer satisfaction

Prepare, submit and communicate monthly reports detailing all key figures associated with the role to the Management for monitoring progress against plans and targets.

Ensure the Work Instructions procedures are properly implemented and completed for quick turnaround time of the vehicle to Ensure repair is conducted with full adherence to manufacturer guidelines

Monitor availability of the spares & other consumables in coordinate with Parts department and other vendor ensure smooth operation of services

Monitors, coaches and councils operational team to improve and enhance performance. Provides technical support, necessary tools and information enabling them to accomplish their tasks in fast and efficient manner

Job Requirements

Qualifications

Bachelor Degree

Preferably mechanical or Automobile engineer certifications

 

Experience

12 Years of supervisory work experience in automotive workshop

 

Knowledge & Skills

Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance

Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modelling, leadership technique, production methods, and coordination of people and resources

Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly

Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance

Health and Safety — Knowledge of relevant equipment, policies, procedures of promoting health and safety of self, team, property, etc.

Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Time Management — Managing one's own time and the time of others.

Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work

At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.

DETAILS TO REGISTER FOR THIS JOB:

https://careers.alrostamanigroup.ae/job/Sharjah-Service-Manager/1079322100/

Also, Copy-Paste Your CV in the Comments section.



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Executive Support Specialist, Black & Veatch, Dubai, UAE

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for "Details to Register for this Job"...

Date:  Sep 25, 2023

Location:  Dubai, AE

Company:  Black & Veatch Family of Companies

We believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients. 

 

Req Id : 100365 

Job Title : Executive Support Specialist 

Business Unit sector : IDB-BVOPS-OPTIMIZATION/ADMIN 

Department: BVIDB BV OPS ADMINISTRATIVE 

Work Location : AEDUBAI 

Opportunity Type : Staff 

Relocation eligible : No 

Full time/Part time : Full-Time  

Contract Hire Only for this Project: No 

Recruiter : Sanatkumar Behera 

Job Summary

Works under general direction of top management (Chief Executive Officer or Division President). To provide administrative support services and perform broad range of administrative functions based upon understanding of company policy, manager's views and philosophy. Deals with matters of the highest confidential nature that involve strategic operations, legal or financial issues, requiring utmost diplomacy and sensitivity. Duties and tasks are non-routine, requiring substantial and regular independent judgment. Possesses thorough knowledge of workgroup's policies and procedures, as well as in-depth understanding of company policies and processes. Frequently interacts with upper management within and outside their workgroup. Exchanges information with key external contacts, such as board members, financial stakeholders, and outside consultants.

Key Responsibilities

Organizes flow of administrative work through supervisor's office

Organizes and prioritizes activities for manager(s), including controlling access to manager's calendar

Maintains manager's or work group's calendar

Acts as manager's delegate in assigned areas

Screens and responds to telephone and email inquiries, as well as written correspondence, on behalf of manager

Plans and arranges meetings, travel, and events, and coordinates applying for international travel documents

Initiates or composes various documents including correspondence, reports and presentations requiring knowledge of manager's views, philosophy, and some understanding of technical matters

Researches, analyzes and summarizes information

Participates in developing, administering and communicating policies and procedures

Serves as a resource to others in the resolution of problems and issues 

Refers the most complex issues to management

Contributes to the development of other department or company initiatives

Generates or distributes ad hoc reports using various business systems and databases

Generates simple to complex documents, such as letters, memos, spreadsheets and presentations

Creates expense reports

May coordinate completion of timesheets

Reviews and approves timesheets

May code, route, and track invoices

May review expense reports for compliance

May verify accuracy of invoices prior to approval

Performs other general clerical duties as needed

Acts in capacity of a "lead person" 

Does not have management responsibility for the people to whom they provide work direction 

Management Responsibilities

Acts in capacity of a "lead person." Does not have management responsibility for the people to whom they provide work direction.

Preferred Qualifications

10+ years relevant experience preferred 

High School Diploma or equivalent preferred  

Preferred Skills: . Advanced MS Word skills .

Advanced MS Excel and PowerPoint skills .

Advanced MS Outlook skills .

Spelling and grammar skills .

Concentration and cognitive skills .

Initiative . Interpersonal skills .

Attention to detail and reading comprehension .

Communication skills, including verbal and written skills . .

Ethics and values .

Integrity and trust .

Ability to make decisions .

Ability to prioritize .

Problem-solving ability .

Expense Reporting Systems (Creating) .

Expense Reporting Policies 

Procedures (Reviewing and approving) .

Time Reporting Policies 

Procedures . Time Reporting Systems .

PeopleSoft 

Blueprint 

Intermediate Users . Human Resource Information System (PeopleSoft and Blueprint--Advanced and Reporting) .

Travel Systems . StafTrak .

Telephony and Web conferencing .

Electronic Repository Systems .

Financial Information Systems 

 

Minimum Qualifications

Advanced spreadsheet and word processing skills needed. All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Certifications

Work Environment/Physical Demands

Normal office environment. Extended periods of monitor viewing. Stooping, crouching, talking, grasping, hearing, keyboard input, turning pages, typing and writing. Ability to exert up to 10 pounds of force occasionally or a negligible amount of force frequently or constantly to lift, carry, push, pull, or move objects. Work involves sitting for extended periods of time.

Competencies

Customer focus

Salary Plan

ADO: Administrative Services

Job Grade

007

Black & Veatch Holding Company, its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.

 

Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy. We offer professionals an array of health and welfare benefits that vary based on their geographic region and employment status. This may include health, life accident and disability insurances, paid time off, financial programs and more. Professionals may also be eligible for a performance-based bonus program.

 

By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.

DETAILS TO REGISTER FOR THIS JOB:

https://careers.bv.com/job/Dubai-Executive-Support-Specialist/986802601/

Also, Copy-Paste Your CV in the Comments section.



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We support the Far-Sighted, Growth Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


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SOCIAL INITIATIVE:

We publish job vacancies on this website and our Whatsapp groups for the benefit of job-seekers.


It is to help people who are searching for jobs from across the world.


This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your Network.


Do this GOOD DEED.


You never know who will benefit from it.


You've heard about KARMA right?


It's waiting to give you 10X of whatever you do...Do the Good Deed. NOW!


🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼

Medical Operation, Governance and Excellence Manager, Sanofi, UAE/KSA

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for "Details to Register for this Job"...

Job title: Medical Operation, Governance and Excellence Manager

Location: Primary Location in Dubai, Secondary Location in Riyadh or Jeddah

Job type: Permanent, Full time

About the job

The Medical Operation, Governance and Excellence Manager is the Backbone of medical affair, as it ensure the compliance, tracking the performance and Operational execution of Medical Plans. This role ensure the maintenance of a dynamic medical affairs, monitoring the quality of deliverables and ensure the clarity on the processes to follow.

Medical Governance Responsibilities:

The implementation and maintenance of processes and solutions within Medical Affairs expert profiles/selection and expert engagement tracking, customer databases and CRM systems and their interfaces

Maintain and optimize the harmonized usage of a Medical CRM system (OneCRM).

Lead the collection and align input from TAs on their needs, document the respective business processes and business rules, manage system change requests and lead User Acceptance Tests.

Integration and maintenance of e-learning for the CRM system(OneCRM).

Maintain and optimize l training concepts for customer-facing functions in Medical Affairs such.

Provide Cross TA support to Medical Education.

Continuously review Medical Affairs audit findings and identify potential processes and solutions for globalization, harmonization, and improvement.

Ensuring that best practices in Medicine are shared regionally with the objective of continuous improvement and towards the most cost effective and efficient solutions.

Develop and maintain business relationships with Finance, Contracts & Outsourcing, Compliance, legal and quality.

Assesses and regularly manages risks and works to implement and monitor mitigation strategies with project leads, and appropriately escalate items to leadership should a deliverable be running off track.

Medical Excellence Responsibilities:

Support the Medical leadership team to drive alignment and coordination of goals, priorities, and efforts for Medical Affairs

Establish and maintain a structure for co-creation and co-execution of global medical plans per Global model

Develop and support Change management plans and associated communication plans and medical team Effectiveness initiatives in collaboration with training leads and MSL managers

Contribute as thought partner to the Medical leadership team around future- looking vision, mission, and strategic initiatives

Lead processes for Medical team goal setting and goal management throughout the year including identifying, raising/sharing, and implementing best practices, ensuring consistency in overarching processes and systems, and developing partnerships to ensure ongoing alignment, synergies, and efficiency

Further strengthen and develop the Medical team Internal Community

Mentors and helps new team members get up to speed on projects/processes/systems, and ensures all team members have access to project information necessary to be successful

Ensures all appropriate team member views have been raised and incorporated into team decisions as appropriate

Medical operations Responsibilities:

Development of the integrated Medical Strategic and Operating Plan

Develop integrated Medical projects / programs budgets plans

Provide budget and resource information to Medical team to enable optimal portfolio management and alignment between priorities and resource allocation

Collaborate with Finance to ensure accurate forecasting and budget management on top of Financial Management / Tracking for Medical team

Develop and maintain projects forecast to provide management with accurate budget spend

Ensures that all operational deliverables are achieved on or ahead of schedule, within budget target, and with quality that meets or exceeds the business needs.

Designs, recommends & implements new processes, approaches or tools to manage team needs

Ensures effective, accurate and timely communication of Medical projects using negotiation, facilitation, meeting management and conflict resolution skills to enhance cross-functional team performance

Maintain Compliance  

Abide by the requirements of the internal Code of Ethics including but not restricted to maintaining high professional standards of conduct in line with the Company procedure with a duty of care to the reputation of the Company 

Ethical Leadership

Takes personal accountability to use personal experience and knowledge, as well as the training and tools provided by Sanofi, to maintain a good knowledge and understanding of all ethics and governance relevant to the role (Sanofi Policies and Procedures and any relevant legal requirements) and demonstrate personal leadership in applying these to all work undertaken.

Escalates any decisions, or seek the support of colleagues or management if personal knowledge and understanding is not at the level required to carry out any part of the role

Environmental and Safety Leadership 

To care for his/her own safety and wellbeing and the safety of others, and to co-operate with the company to ensure a safe place of work. Employees are therefore expected to:

Support and conform to Company safety rules and procedures to ensure a safe and healthy working environment

Report any accident, incident or near miss, whether it be of personal injury or property damage

Assist in the investigation of accidents with the objective of introducing measures to prevent recurrence

Thoroughly read all safety documentation issues by the Company and comply with its requirements. Escalate any doubts or uncertainties to their supervisor and / or manager.

About you 

Experience: 5 years of experience in governance, excellence, compliance, SOP, Medical process

Soft skills:  communication skills & problem solving

Education: Bs. Degree in Pharmacy, Medicine or Science   

Languages: Fluent English & Arabic language is a great Plus

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

DETAILS TO REGISTER FOR THIS JOB:

https://sanofi.wd3.myworkdayjobs.com/en-US/SanofiCareers/job/Dubai/Medical-Operation--Governance-and-Excellence-Manager_R2714866-1

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