Latest Job Vacancies

Service Engineer, Gulf Commercial Group, Abu Dhabi, UAE

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for "Details to Register for this Job"...

Company Description

Established in 1982, The Digital Imaging & Office Services Solutions of Gulf Commercial Group was created to become a leading office automation solutions provider for the thriving UAE market.

By embracing the printing industry’s phenomenal digital transformation over the years, ‘GCG-DDS’ developed a natural proclivity for new technologies and gained an enviable reputation for its expertise in integrating digital enterprise solutions of all kinds into their client’s businesses.

Keen to take a market leadership position, GCG-DDS has made the strategic decision to expand its horizons into two focused areas of operation with each carrying a new corporate identity under the umbrella of GCG’s holding company – The Ghobash Group.

Now known as GCG ENTERPRISE SOLUTIONS, the company focuses on Enterprise Information Management, Digital Transformation, and Interactive Smart Solutions, and guides our clients with the most comprehensive portfolio of business information management technology in the UAE

Job Description

The Service Engineer is responsible for the installation, inspection, repair, and Preventive maintenance, troubleshooting of office Imaging Products at the customer site.

Provide supervisory and technical support to customers regarding technical problems and ensure the Optimum Customer Satisfaction.

Attend the Service Calls within committed Response Time.

Ensure that follow-up work requirements are referred back to the appropriate IT Administrators, Machine In-charge & Operators to enable necessary action and recommendations to customers

Maintain Good Rapport with the IT Administrators, Machine In-charge & Operators.

Write technical reports, recording any customer complaints and forwarding to the responsible department.

Keep the machines up-to-date and provide training to customers when required during Installation of new equipment. Upgrade in time the Firm wares and modification kits as and when advised by Manufacturer.

Ordering of spare parts when required and Follow up on the Pending Calls for Spares.

Focus on making a reasonable Estimation on non-contractual machines; and strive for Cost Savings on Contractual machines.

Seek for opportunities for Consumable Sales and Contract Conversions and provide the Leads to Service Manager.

Advise the Customer on Trade-in of their old equipment with a new one and submit the Equipment Sale Needs to the Service Manager.

Qualifications

Bachelor's Degree in IT or Equivalent

DETAILS TO REGISTER FOR THIS JOB:

https://jobs.smartrecruiters.com/GhobashGroup/743999931480912-service-engineer

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Engineering Manager, KBR, Abu Dhabi, UAE

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for "Details to Register for this Job"...

About KBR

KBR is a global provider of differentiated professional services and technologies across the asset and program life cycle within the Government Services and Hydrocarbons sectors. KBR employs approximately 34,000 people worldwide (including our joint ventures), with customers in more than 80 countries, and operations in 40 countries

Job Responsibility and Requirement

Strong working knowledge of international codes and standards. Familiar with the latest design engineering and analytical techniques/software. Experience across all engineering phases (concept/FEED/detail). Onshore brownfield Middle East experience. Multidiscipline engineering team leadership with a strong personal ability in one relevant engineering discipline and a sound working knowledge of other relevant engineering disciplines. Ability to engage, challenge and direct engineers of all disciplines in order to achieve overall project objectives. Manage the technical assurance of all deliverables and ensure compliance with engineering standards, policies and procedures. Proven track record in onshore brownfield projects in the Middle East. Reports to the Sr. Project Manager. Plans and manages all project design /engineering activities. Ensures design deliverables are of high quality. Interfaces with Project Manager/Director on design/engineering issues.

Experience required:

Minimum 25+ years of experience required

Minimum 14-15+ Years of experience in Oil & gas industry.

Should have been a Manager for minimum 5+ years

Mandatory:

Bachelor honours degree in a relevant engineering discipline from a recognized university.

Preferred:

Master’s degree in a relevant engineering discipline.

Interested and suitable candidates please apply for the role. Suitable candidates will be contacted directly.

DETAILS TO REGISTER FOR THIS JOB:

https://careers.kbr.com/us/en/job/KIVKBRUSR2076147EXTERNALENUS/Engineering-Manager?utm_source=indeed&utm_medium=phenom-feeds

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Applicant Tracking System Incorrect Parsing

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EVIP Manager, Customer Experience and Operations, Sirva, EMEA & APAC Regions

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for "Details to Register for this Job"...

As a Manager, EVIP Customer Experience and Operations, you will contribute to Sirva’s success by employing best practices and data-driven decision-making to lead a team of EVIP Leads/Consultants. This role calls for an exceptional people leader to successfully manage a team of EVIP Leads and is responsible for the development of the team and continuous improvement of processes and performance.

This role is open to employees based in the EMEA & APAC Regions

What You’ll Be Doing

Manages a team of EVIP Leads to provide an exceptional customer experience through the utilization of data management tools and best practices.

Participates in continuous improvement of processes and integration of tools and technology.

Coaches, motivates and develops team members. Accountable for the successful completion of training of all direct reports and indirect reports required for the business transformation.

Proactively leads performance discussions, performance management, and team development.

Participates in hiring, onboarding, and training.

Responsible for the ongoing education of regional EVIP operational teams

Hold all internal and external stakeholders accountable for the highest quality of service

Responsible for the communication and management of EVIP groups’ customer service expectations

Manages workflows and flexible schedules for team members to ensure adequate workload coverage to optimize customer satisfaction.

Uses all the tools and available reports to have a continual pulse on the operations. Analyzes service and employee trends and effectively uses data to create and deliver solutions.

Ensure EVIP team members manage all moves under the Single Point of Contact service delivery model (unless the client/ customer wishes not to do so)

Coaches team members who are not fully using the technology.

Monitors all EVIP Client SLAs and the experience monitoring for all customers. Analyzes and applies information from dashboards and metrics to offer improvement opportunities.

Day-to-day point of contact for the primary client contact for non-file-related inquiries

Root cause analysis of any Sirva Overall low-quality survey scores. Provide recap to EVIP group leadership/Ops/Account Management leadership/Client as necessary

Accountable for maintaining Client-Specific Documentation (i.e., Checklists, SOP, Service Delivery Guide)

Liaise and partner with EVIP regional managers to adhere to globally consistent processes.

Accountable for ensuring all applicable EVIP-specific policies are fully updated in policy platforms

Uses technology and reporting to ensure data integrity and proper and timely billing of fees.

Handles difficult customer situations and escalations with empathy and confidence.

Partners with internal stakeholders as well as external suppliers to cohesively execute Client SLAs, KPIs, and overall client and customer experience strategy.

Takes a proactive role in bringing about change, applying new ways to develop the business through improved management of people and processes.

As required participates in sales efforts and client business reviews.

Some travel may be needed to meet with high-profile relocating employees or client contacts

What You Bring to Sirva

Education/Experience

University degree or equivalent experience required.

Experience in global mobility or similar customer service roles with a focus on operational excellence

Demonstrable experience in managing high-performing consultants and of forming a high-quality service mindset.

CRP or GMS certification preferred.

Cognitive Skills

Proven ability to adapt to evolving needs and develop solutions.

Results-driven with a creative approach to idea generation and problem-solving. Maintains exceptional organizational and time management skills.

Technical Skills

Experience using workforce management programs preferred.

Experience with generating reports and dashboards and analysis of performance data.

Demonstrated success utilizing dashboards and metrics to drive process improvements.

Intermediate knowledge of Microsoft applications (Word, Excel, PowerPoint, Outlook).

Social & Emotional Skills

Experience working in collaborative, cross-functional departments.

Clear, open, and regular communication with team members.

Demonstrated ability to have tough conversations with team members to improve skill and performance.

Demonstrated ability to clearly and concisely express ideas and concepts verbally and in writing.

Excellent coach and team leadership skills with the proven ability to motivate and develop a team of high-performing customer experience professionals in a fast-paced, transformative environment.

Excellent conflict management skills for the purpose of resolving escalated employee, supplier, and customer issues.

Demonstrated change management ability.

DETAILS TO REGISTER FOR THIS JOB:

https://globalus231.dayforcehcm.com/CandidatePortal/en-US/sirva/Posting/View/11092?source=Indeed

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:

Applicant Tracking System Incorrect Parsing

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Engineering Manager, KBR, Abu Dhabi, UAE

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EVIP Manager, Customer Experience and Operations, Sirva, EMEA & APAC Regions

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