IT Support Specialist, Nabors Drilling International Limited, Dubai, UAE

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for "Details to Register for this Job"...

Position Summary:  The IT Field Support Technician provides support to Nabors businesses and the directions of the Nabors Corporate Services Information Technology (IT) Department.  The position reports to the Regional Support Manager, Middle East and requires frequent contact with other IT personnel, other Nabors businesses, field personnel, and various Nabors corporate departments.

 

f.        Essential Functions:

 

·   Regional support of Nabors network equipment including routers, switches, wireless access points, computers, printers, and any Nabors IT owned hardware directed to be maintained or serviced at the rig and field operational locations.

·   Support of  the field communications package (satellite antenna, rig managers computers, etc)

·   Support of rig instrumentation packages hardware and software.

·   Assisting the IT Projects Coordinator with field testing at the direction of the Sr. Manager – IT(EH)

·   Tracking support issues in a call-tracking system and maintaining the knowledge base.

·   Ability to identify recurrent issues and provide guidance on potential solutions

·   Generating technical bulletins, documenting new software/hardware, and documenting changes to existing software/hardware.

·   Setting up hardware/software for the purpose of testing new or changed products before they are released in the Nabors field environment

·   Monitor field networks using myAnalytics and other tools available to Tier 1 support technicians to proactively report or address potential issues in offices and field operations.

 

II.     REQUIREMENTS

 

a.      Position Requirements:

·   Support level knowledge of the Windows 7/10/11 operating system.

·   Technical writing skills.

·   Tier 1 Support knowledge of networking and networking equipment. Must have demonstrable knowledge of basic troubleshooting.

·   Working knowledge of basic electronics and the use of a Volt Ohm meter.

·   Experience and Educational Requirements: Must have graduated High School at a minimum. Must have 4 years of relate experience and a minimum of 2 years of project support experience preferred.

·   Knowledge or experience of drilling rig operations and rig instrumentation will be viewed positively.

·   Intermediate MS Office skills; MS Visio, and Process Documentation.

·   Professional presence and demeanor.

·   Ability to accurately prepare statistical and narrative reports.

·   Good verbal and written communications skills.

·   Ability to develop new ideas and work independently.

·   Creative thinker and problem solver.

·   Attention to detail.

·   Ability to travel as extensively.

·   Ability to interact collaboratively with internal and external clients.

 

b.      Work Requirements:

·   Position requires the ability to perform physical work such as lifting and carrying, pulling, pushing, reaching, squatting, kneeling and the use of a stepladder.  Ability to travel by air or car to field locations and/or supplier sites as needed (extensive travel is required) and climb stairs to inspect equipment.

Job: IT

Primary Location: International-United Arab Emirates-All-UAE - EXPAT/TCN

DETAILS TO REGISTER FOR THIS JOB:

https://nabors.taleo.net/careersection/100/jobdetail.ftl?job=230000BL&lang=en

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Head of Quality and Customer Experience, RAK International Airport, Ras Al Khaimah, UAE

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for "Details to Register for this Job"...

About the job Head of Quality and Customer Experience

Head of Quality & Customer Experiences as a dual has defined purposes as stated below:

The Head of Quality role is to develop, implement and maintain the Quality Management System, relevant documentation, its performance, and effectiveness within the organization.

The Head of Quality is responsible for providing guidance and direction for the planning, implementation, and operation of the organizations Quality Management System (QMS) ensuring that all activities within the organization comply with the relevant ICAO SARPS, ISO, and GCAA regulations.

The Head of Quality is the nominated Post Holder for Quality with GCAA and reports directly to the accountable manager.

The purpose of the Head of Customer Experience role is to supervise and oversee the strategy, planning, and execution of the organisations overall customer experience goals ensuring that all other departments contribute equally to providing customers a seamless experience across touchpoints. The Head of Customer Experience is responsible for shaping the overall customer journey ensuring that customer satisfaction across all engagement points remains paramount, across a range of customer-focused activities.

The Head of Quality & Customer Experiences reports directly to the Chief Operating Officer.

RESPONSIBILITIES AND DUTIES

Head of Quality Responsibilities

Reportable directly to the Accountable Manager on matters affecting the adequacy, accuracy, and timeliness of the quality assurance requirements in accordance with CAR Part IX.

Responsible for the compliance monitoring and Quality Management System implementation, maintenance, documentation, performance, effectiveness, and oversight of the organization.

The post holder should be able to function as the Management Representative (MR) with respect to the Quality standards requirements.

To ensure that the Quality Management System provides the necessary assurance to meet the stated requirements for aeronautical data and data traceability to its origin in accordance with the requirements of GCAA regulations.

Develops and recommends procedures and instructions defining responsibilities and functions of Quality Assurance within projects.

Directs the implementation and administration of the Quality Assurance Program policies.

Designs and conducts appropriate QA/QC Audits to assess content, compliance, and effectiveness of Quality Programs including KPIs and Non-conformances.

Schedule QA/ QC Audits and coordinates with departments and other applicable organizations involved in Quality Programs.

Develops and recommends procedures and instructions defining responsibilities and functions of Quality Assurance within projects

Plans, develops, implements, and manages every aspect of Quality Management Systems.

To ensure Quality indicators are monitored to identify existing problems or potential causes of problems within the system.

To ensure an internal Quality Audit Program is implemented to audit the Aerodrome Operators organization for conformity with the procedures mentioned in the Quality Manual, associated documentation and achievement of the goals set in its quality policy.

To ensure the continuing suitability and effectiveness of the internal Quality Assurance System using statistical analysis and managerial review procedures

To ensure corrective actions that have been identified within the system are corrected in a timely manner

Head of Customer Experience Responsibilities

Overall responsibility for the development, performance and maintenance of the customer service activities of the organization.

Maintain and improve mechanisms for surveying and measuring customer satisfaction and disseminate feedback to the appropriate internal entities.

Assessing, analyzing, resolving and documenting customers issues and complaints in accordance with agreed requirements.

Development of plans for customer services activities to include customer management to achieve satisfaction targets.

Support all other departments with customer service and related issues.

Manage and maintain contact with internal and external client/customers for feedback and to obtain client/customer satisfaction information.

JOB RELATED COMPETENCIES & SPECIFICATIONS SECTION

Knowledge, Skills, and Competencies:

The job holder should have a sound working knowledge of Quality standards, Customer Service delivery and best practice including some or all the following:

ISO 9001 Standards

ICAO & GCAA Regulations

UAE regulations, code of practices, and other appropriate regulations

Safety Management System

Ground handling safety, ACI and IATA best industry practices and guidelines for the appliable organizations scope of business

Must be able to demonstrate a practical understanding of the importance and effective application of a structured Quality Assurance compliance management system.

Strategic thinking and foresight

Interpersonal, networking, and influencing skills:

Problem-solving and analytical skills:

Ability to understand business objectives and align Quality and Customer Experience accordingly

Educational Profile and Experience:

Qualifications:

Bachelors degree or professional qualification in a related field is a must.

QMS Course or equivalent qualification

Experience:

Candidate should have at least 08 years of Quality Assurance management experience, with applied knowledge in the areas of industrial ISO standards, emergency response, compliance auditing, contractor management, or related disciplines.

Experience of operating at the senior management level within compliance and/ or environmentally aware culture may be considered in lieu of formal academic qualification.

Experience of working in the Aviation environment with proven exposure to Quality Assurance & Customer Service Delivery, and a thorough knowledge of airport operation and service delivery in ground handling operations.

The jobholder should have a very good written and verbal command of the English language as well as, good leadership skills and interpersonal skills.

Self-motivated and able to work under pressure.

The jobholder should have a high level of managerial skills and a high degree of decision-making ability.

Experienced in interfacing with regulatory bodies.

Aviation-related Quality programs and standards applicable to aviation operations

Accident causation and prevention theory

Physical Demands:

Fit for purpose

Work Environment:

Generally, in an office environment but may need to periodically perform activities in an external environment

DETAILS TO REGISTER FOR THIS JOB:

https://www.careers-page.com/rak-international-airport/job/QV839W38?utm_medium=free_job_board&utm_source=linkedin



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We support the Far-Sighted, Growth Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


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SOCIAL INITIATIVE:

We publish job vacancies on this website and our Whatsapp groups for the benefit of job-seekers.


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This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your Network.


Do this GOOD DEED.


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You've heard about KARMA right?


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Front Desk Executive, OliOli, Dubai, UAE

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for "Details to Register for this Job"...

Executive Summary

Join an amazing group of people at OliOli® and help their mission to deliver exciting, joyful, differentiated, world-class, and incredibly fun experiences to children that nurture their innate sense of curiosity and exploration.

OliOli® (means joy in the Hawaiian language) is a multiple award-winning contemporary childrens museum that opened to rave reviews in 2017. Founded by a group of parents who are passionate about open-ended non-judgmental play, OliOli® entails 8 interactive galleries comprising over 45 hands-on exhibits.

The awesome team at OliOli® comes from over 10 countries including United States, Scotland, Switzerland, Colombia, India, Philippines, South Africa, Saudi Arabia, Pakistan, Latvia, and Jordan. Find out more information about OliOli® @ www.olioli.ae or www.instagram.com/olioliuae.

The Front Desk Executives are responsible for fulfilling OliOli®s vision of creating awesome experiences and memories for children and families. In this position, you will be the first point of contact for our company, welcoming and greeting guests. You will also act as an OliOli® brand ambassador to coordinate front-desk activities, including providing information to guests, selling admission tickets and answering phone calls. The primary objective for this position is to engage with all visitors in an empathetic, professional, thoughtful and joyful manner.

KEY DUTIES & RESPONSIBILITIES

- Be an ambassador for the OliOli® brand; ensure that every visitors experience at OliOli® meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach

- Treat every visitor with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibits areas and programs

- Provide excellent guest service, and facilitate visitors experience and journey through a proactive and thoughtful interaction

- Contribute to a positive, team-based, and visitor-first centric culture

- Attend to guest queries, and complaints. Amicably resolve maters with any dissatisfied guests

- Collect and communicate visitors feedback and suggestions

- Recognize and report visitors trends

- Answer phone calls, respond to queries/concerns/complaints in a positive manner, and direct relevant guest inquiries to the appropriate teammate

- Inform guests about OliOli® value proposition and our policies in order for them to have an optimal experience

- Coordinate with the admin colleague(s) for the front office supplies and keep an inventory of stock

- Handle cash transactions between customers with various ticket sales

- Receive and process all payments according to standard procedures; process credit and debit card in a seamless and effective manner

- Perform daily opening and closing procedures

- Learn about OliOli® offerings, promotions, campaigns and events and communicate information about these with guests in an articulate and credible manner

Reservations Duties

Assisting and providing information to guests who may be choosing from a variety of tickets/options. Capture sales from the incoming calls, inquiries and coordinate details of each reservation or inquiry.

Ticketing

Birthday parties

Memberships

Camps

Field Trips (Provide with information)

Up-selling, when appropriate, by informing customers of additional activation, packages  

Processing payments/deposits and sending confirmation details to customers. 

Providing support to customers who may need to amend or cancel a reservation.

Answering phone calls, respond to emails, WhatsApp in an impeccable manner and etiquette.

Help meet revenue targets set by the company

Safety / Security

- Provide a safe environment for all visitors, specifically for the children

- Adhere to all policies and procedures of OliOli®

- Assist visitors in case of an incident or an emergency situation

- Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc)

Other Responsibilities

- Working with other colleagues, proactively contribute to the success of any special events and programs designed to enhance the profile of OliOli® within the community

- Perform other duties and be involved in projects and activities that contribute to the achievement of OliOli®s objectives

QUALIFICATIONS

- Advanced course work or experience in customer service, family learning, or retail operations preferred.

- Experience working with young children (ages 1-10) and their families in recreational settings, afterschool programs or classrooms.

- Excellent communication skills and ability to interact positively with children, adults, and large groups.

- Experience working in a fast-paced, high-volume environment.

- Ability to work with diverse staff and visitors.

- Excellent grasp of the English  language. Arabic is preferred.

Traits & Characteristics

- Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment

- Lots of positive energy; respectful of diversity; patient and empathetic; friendly; courteous

- Interest and enthusiasm for working with children and families.

- Ability to work with diverse staff and visitors.

- Adaptable to perform a variety of duties.

Education

- College degree is required. Education in early childhood development will be a plus.

PHYSICAL DEMANDS

- The role is expected to be physically demanding and the candidate must have the physical and emotional capacity to deal with the roles requirements.

- The working timings include morning and/or evening shifts. Weekends and holidays work are required.

- Uniform/dress code required.

DETAILS TO REGISTER FOR THIS JOB:

https://www.careers-page.com/olioli/job/LRVR49WR

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We support the Far-Sighted, Growth Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


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SOCIAL INITIATIVE:

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