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About the job
The Red Hat Consulting team is looking for a Telco Program Manager to join us in Dubai, United Arab Emirates. In this role, you will focus on increasing customer success with Red Hat’s products as they are used to support the delivery of virtualized or containerized network services. You will be a key member of a diverse cross-functional team accountable for ensuring support and service excellence and a trusted advisor to your customer. You will need excellent coordination skills as well as the ability to lead cross-functional teams by influence across consulting, engineering, and support to ensure that you bring projects to completion on time and within budget. You will also need the ability to translate customer requirements into scoped and deliverable work activities. You should be an experienced project management professional with a full understanding of industry standard project management practices with proven ability to interact with customer’s senior managers and executives. You will work on problems of diverse scope, evaluate identifiable factors, and demonstrate good judgment in selecting methods and techniques for obtaining solutions. You'll also need excellent communication skills and the ability to support multiple teams and geographies for Red Hat's fast-growing Telecommunications Practice.
What you will do
Take ownership and accountability for all project related activities
Maximize customer loyalty and satisfaction with key customer stakeholders by increasing value in support and service delivery
Implement industry leading practices (e.g., ITIL, PMI, SAFe) around support and service delivery
Become a trusted advisor and develop a communication strategy to support ongoing and regular contact with onsite customer and across multiple project teams
Provide delivery escalation management, serving as an escalation point of contact for issues beyond project team authority; resolve conflicts involving project priorities, resources, or contractual issues with customers
Work with customers in various stages in the journey from waterfall to agile and play an instrumental role in the organization's transformation, act as a change agent, and show excellent leadership skills with a positive and collaborative attitude
Coordinate cross-functional team meetings in a highly matrixed organization (support, finance, sales, resource management, etc.) with a best practice approach
Serve as a point of contact between the customer and all Red Hat and Red Hat Ecosystem Partner teams involved with the customer
Coordinate with the support and services teams to manage staffing requirements and other resource management activities
Coach team members to accomplish project goals and meet established schedules
Monitor and facilitate scrum ceremonies, including backlog grooming, daily scrum, sprint planning, sprint reviews, and retrospectives
Measure and report on customer and team metrics, including sprint backlog, burn-down charts (capacity, load, velocity), and release planning
What you will bring
Prior telecommunications experience
Extensive experience serving as a customer point of contact in consulting, professional services, program management, or a similar position
Experience managing highly strategic and complex projects and interacting with business and technology associates at all levels, including the executive level
Solid understanding of software development life cycle models as well as knowledge of agile and traditional project management principles and practices and the ability to combine them together in the right proportions to fit a project and business environment
Ability to manage multiple, highly-complex projects in parallel, while providing frequent financial, risk, and business opportunities
Knowledge of specific industry project management and technical delivery methodologies from PMI, systems or software development, product development, agile
Ability to participate in a virtual office setting and maintain an active and dynamic presence via phone and email
Excellent customer service, relationship management, and facilitation skills
Ability to inspire, inspect, and adapt culture using iterative approaches
Demonstrated ability to motivate project teams and individual contributors and mediate conflicts
Experience using various project management and agile tools
Great written and verbal communication skills in English and Arabic
Ability to persuade peers, supervisors, and subordinates across the business to achieve business outcomes
Proven ability to work seamlessly with distributed cross-functional teams to achieve success on behalf of customers
Demonstrated passion for open source, software, tooling, and automation
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About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.
Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.
DETAILS TO REGISTER FOR THIS JOB:
https://global-redhat.icims.com/jobs/99874/job?utm_source=indeed_integration&iis=Job+Board&iisn=Indeed&indeed-apply-token=73a2d2b2a8d6d5c0a62696875eaebd669103652d3f0c2cd5445d3e66b1592b0f&mobile=false&width=1140&height=500&bga=true&needsRedirect=false&jan1offset=330&jun1offset=330Applied For Many Jobs, But Didn't Get Any Interview Calls? Apply For This Job Using a Branded ATS-compliant CV from Dubai-Forever.Com.
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