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Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.
Al Rostamani International Exchange is a leader in providing currency exchange and international remittance services in the UAE. It is an ISO 9001:2000 certified company having a wide range of products and services catering to all income groups for both nationals and expatriates.
Job Purpose
To perform the responsibilities of the ATM and Card Operations, support the Card operations Manager to ensure all ATM operations are effectively and efficiently performed.
Job Responsibilities
Process ATM transactions processing (from authorization to settlement)
Process daily Interchange Settlements and perform the daily/periodic Reconciliation with internal and external systems
Process Charges Back and Disputes in a timely manner, maintain records/documentation as per the established procedures and regulatory requirements
Provide excellent Customer Service is provided to Card holders through the available channels such as Branches, Central Unit, and Call Centre
To provide support to business on operational and compliance matters as and when required
Adhere to card operations systems and procedures established
Prepare timely reports required for monitoring daily tasks and activities of the Department
Identify errors through the review of reports and ATM journals, and coordinate internally and externally to resolve the issues
Job Requirements
Qualifications
Bachelor's degree in any field
Experience
Minimum 2 years in a Banking/Financial environment with Prepaid or Debit/Credit Cards operations
Minimum 2 years of experience working with Card Schemes (UAE based experience preferred)
Minimum of 2 years of experience in ATM and related technologies including the operation of NCR type of other types of ATM's
Knowledge & Skills
Knowledge of Card Management Systems/Platforms, ATM operations, and switch network operations
Knowledge of knowledge of ATM operations, including hardware, software, communication, and security
Knowledge of Back-end operations of Cards such Debit/Credit/Pre-paid/Gift/Travel, and others
Knowledge of Exchange House operations, specifically of WPS/Payroll
Analytical and methodical approach
Results-oriented
Excellent communication and listening skills
Fluent in written and oral English
At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.
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