Date: 03-Oct-2022
Location: QA
Company: Majid Al Futtaim
Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.
Role Purpose:
The Store Human Capital Manager is responsible for facilitating key Human Capital activities on a store level. The role holder is also responsible for supporting employees with issues pertaining to general employee relations, HC policies and procedures and administrative requests.
Role Details – Key Responsibilities and Accountabilities:
Recruitment
Initiate recruitment requisitions and coordinate with the Head Office to fulfil recruitment requirements
Work closely with Store Manager and Head Office to select candidates whenever required
Coordinate and communicate internal transfers between stores and facilitate logistical requirements
Participate in the on boarding and induction process for all employees
Employee Relations and Administration
Address employee concerns; investigate grievances and conflicts and take necessary remedial action to manage employee relations
Ensure the efficient delivery of HC services to employees, in cooperation with the Head Office
Work closely with Head Office to administer the preparation of employment contracts to ensure that all contracts released are in line with defined guidelines
Ensure timely renewal of contracts for all the employees
Participate in conducting exit interviews employees and oversee the handover of company assets
Verify and validate payroll data and documents and carry out regular audits to ensure its accuracy
Ensure the compensation and benefits are administered to all employees
Ensure implementation of policies and procedures regarding hygiene, safety and security, for accommodation facilities in order to maintain adherence to organizational requirements
Training and Performance
Coordinate training programs with internal stakeholders and other training providers as per requirements to ensure employee talent development
Ensure training programs and initiatives contribute to the progress of the stores’ customer service level
Human Capital Responsibilities
Assist in implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management
Assist in implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management
Provide mentorship for the purpose of developing a continuous talent pipeline for key roles
Provide inputs on training needs and coordinate with the HC department to ensure facilitation of training requirements
Develop and implement on the job-training for the team
Provide inputs for the development of annual manpower plan
Ensure the implementation of MAF Retail’s corporate policies and relevant procedures
Disclaimer: This role description reflects the general details considered necessary to describe the principal responsibilities of the role identified and shall not be construed as an exhaustive description of all the work requirements inherent to success in the role.
Definition of Success
OHI Results
Internal promotion rate
Employee happiness
Average time employees are in the same job or function
Average number of training hours per employee
Level of hygiene, safety and security in company provided accommodation
Qualification, Experience & Skills:
Minimum Qualifications/Education
Bachelor’s Degree in Business Administration, Human Resources or any relevant discipline
Minimum experience
A minimum of 5+ years relevant experience in a Human Capital supervisory role
Skills
Excellent interpersonal and communication skills (oral and written)
Ability to manage individuals and groups
Ability to measure training effects
Strong and pragmatic problem solving, along with analytical capabilities
Highly organized with effective multitasking skills
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