Managing Consultant - Analytics, Wipro, KSA/UAE

 The candidate will be expected to drive discussions on the application and deployment of data policies and processes and their continued enforcement to include areas such as workflow for data ingestion, data quality, master data and data life cycle management. The candidate should be able to advise on data quality guidance and direction is applied throughout the entire data lifecycle, most importantly upfront, through the vision and roadmaps for solutions that seek to leverage data and data services.

Primary responsibility

  • Analytics solution consulting to engage with business function. Translation of business problems to analytical problems based on dataAssessment of as-is analytics maturity and creating analytics transformation roadmap.
  • Advisory on data governance framework, and recommend clients to follow the guidelines related to data governance and data quality and ensure clear accountability.
  • Data governance organization design, charter and operating model advisory
  • Advisory support the development and maintenance of an end to end data lifecycle management approach
  • Drive a data governance program including management of data, operating model, data policies and standards as well as the application of clearly defined data management definitions for use across the Data Office
  • Defining and maintaining data policies, data sharing agreements and data security standards. Follow standards, policies and processes regarding data quality management. Operate data remediation plans where data fails to meet required standard

 

 

Qualifications

  • Consistent track record in designing comprehensive next generation Information and Data strategy, including but not limited to benchmarking, Multiyear Technology evolution roadmap and Data Governance
  • Experience in managing enterprise data assets in a large, complex organization
  • Experience in execution of a rigorous enterprise-wide data governance process
  • Partner with colleagues across multiple disciplines (Business Functions, IT, etc.) to define and develop scenarios to be considered for improvement of data governance and quality programs
  • Experience in developing data management / governance artifacts which are detailed, actionable and aligned with industry best practices
  • Understanding of Master Data Management technology landscape, processes and design principles
  • Operational familiarity in the use of meta-data management, data quality, and data stewardship methodologies and tools
  • Experience in the use of data catalogues and data quality technologies
  • Hands-on operational management and change management.
  • Proven track record in operating large data governance programs.

https://careers.wipro.com/careers-home/jobs/2682582?lang=en-us&utm_source=Linkedin

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Regional Routing Team Agent, IKEA Service Office, Jebel Ali/Dubai, UAE

 Job Requisition ID: 134790 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

 

About you

You will be ensuring the service levels and customer satisfaction in Sales departments are maintained to the highest standards by managing the day-to-day operation very effectively. Promote the IKEA Concept as a tool.

 

What’s more, we believe that you have the following knowledge, capabilities and motivation:

  • Live and share the IKEA values every day
  • High School/ Diploma Graduate
  • Must have at least 1-2 years of similar experience in Retail Industry/ an existing IKEA store preferred.
  • Familiarity with IKEA’s MS Navision- Customer Relation module
  • Familiar with capacity management system
  • Excel and computer literate
  • Good written and verbal English
  • Excel and computer literate
  • Thinking and Strong Analytical Skills
  • Strong people and time management skills

 

About The Role

You ensure a seamless customer journey by offering an inspiring and rewarding customer experience with great quality for Home Delivery Journey. This includes in particular:

  • Carry out the tasks of central routing to improve overall performance of last mile delivery of services for both stores and online orders by ensuring an up to date, accurate capacities
  • To build and retain a long-lasting relationship with new and existing customers/Suppliers by ensuring a positive shopping experience that creates trust in the brand before and after their visit to contribute to commercial growth.  
  • Using Key Performance Indicator (KPI) to know areas for improvement, potential and to be shared to stores, service providers and other stakeholders.

Key Role Specific Accountabilities:

Performance Management

  • To ensuring that capacity for both store and online orders are maintained with the correct system set up
  • Prepares capacity template for store and online orders
  • Prepares Service Providers set up in the system
  • Ensure all services are linked to collect template
  • Preparing appropriate plans and schedules in order to meet Delivery and Assembly needs.
  • Maintaining the KPI reports and preparing an action plan for those areas of concerns.
  • Preparing the daily delivery and assembly schedule of stores order
  • To Ensure all delivery and assembly jobs are routed with accurate data recording.
  • To Ensure that allocation of fleet resources is done efficiently to meet the productivity and lead time criteria
  • Monitor the contingency plans to meet the Delivery and Assembly needs in field with service providers.
  • Ensure all system procedures are adheres as per policy / SOP’s
  • Monitor the feedback from service providers and implement action plan accordingly
  • Ensure to increase the productivity of service providers by efficient resource allocation.
  • Ensure that transport management system is monitored and utilized 
  • to reduce repetitive work
  • To contribute to the department’s action plan and taking ownership for its delivery

People

  • Ensure the availability to help and support colleagues when needed.
  • To actively work together with other store functions to continuously improve the shopping experience for the customers in order to drive sustained long-term profitability.
  • To value other colleagues ‘ways of working
  • To share knowledge with other colleagues and encourage them to do the same.
  • Have desire to learn and want to improve skills, using this to the benefit of the IKEA Brand and for growing personally.

Financial

  • To Follow department guidelines and processes to ensure that the Routing department operates at optimal efficiency
  • To understand the impact of actions on the financial results of the area and know which results influence over and how to balance this with the needs of my customers.
  • Seek effective ways of working to reduce costs
  • To understand Customer Relations action plan and support the goals and targets

Health and Safety 

  • Follow all guidelines and SOP’s set out by the health and safety department to ensure a safe working environment
  • Report any risks hazards and unusual activity to your senior or manager immediately 

Business Planning 

  • Follow the department business plans and action plans as agreed by the department management team
     

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

 

About Al-Futtaim IKEA

GROWING TOGETHER...

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.


https://www.afuturewithus.com/job/Dubai-Regional-Routing-Team-Agent-IKEA-Service-Office-Jebel-Ali-Dubai/811193301/




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Service Consulting Experience Leader, Schneider Electric, UAE

 

Job Description

 

What will you do?


Providing end-to-end and seamless experience to our customers is key to support development of services growth, in particular of Consulting as a strategic area to increase customer stickiness, create more values for customers, support customers in their digital and efficiency transformation journey.


MISSION
As part of Digital Customer Experience team in Services LoB organization, you’ll be accountable for defining consistent and seamless Recommendations experience for our customers and ensuring related end-to-end process in place and working properly
As a project manager, you will define long-term view with key stakeholders, build roadmap and drive short/ mid-term actions plan to enhance customer experience and reach our “Audit to order” objectives


RESPONSIBILITIES
• Be ‘Audit 2 Order’ process owner, accountable for end-to end process
• Map as-is situation to understand gaps and customer expectations
o Review E2E journey and process from recommendation identification to make it visible to relevant stakeholders (including asset / IB update) and generate opportunities, based on few use cases
o Map current process “Audit to Order”, key stakeholders, tools owners
o Identify gaps in process or in execution or tools
• Define short term and mid-term actions plan to close the gaps and enhance customer experience
o Identify actions, with owners/ leaders in different teams
o Follow regularly
• Build vision and roadmap for 360° recommendation view , starting by customer journey
o Map all entry point for recommendations and related stakeholders
▪ Customers
▪ Internal Schneider stakeholders (FSR, consultant, sales engineer etc)
o Build targeted situation and define evolutions needed
o Define prioritization roadmap and follow implementation
o Ensure to get regularly customer feedbacks
• Manage & ensure successful deployment of Consulting module in mySchneider to support Consulting offer launch & sales :
o Lead definition and deployment of playbook, deployment process, communication assets, yearly targets setting and ensure to gather customer feedbacks
o Define KPIs to follow-up deployment progress
Internal
o Coordinate with Consulting Squad teams (offer launch leader and product owner in Services LoB) and Category managers (in Commercial team) and to get their inputs & support when needed
• Define and lead project governance with key stakeholders


STAKEHOLDERS
• DCX mySchneider team
• Global DCR (Digital Customer Relationship), Schneider Digital team
• Global Field and Digital Services LoB & Commercial teams
• Country Services teams
• IB tracking teams

 

Graduated from Bachelor or Master engineering degree
• Experience in Project management (business needs identification, roadmap, dashboard, workshop management etc.)
• Excellent communication skills (verbal AND written)
• Passionate about digitization
• Collaboration & Team work skills
• Obsessed by Customer satisfaction and business growth
• Capability to influence and convince
• A ‘doer’ with ‘make it happen’ attitude
• Fluent in English
• Would be an advantage:
o Basic knowledge of digital marketing tactics
o and/ or knowledge of Field services business
o and or knowledge of bFO / bFS (salesforce)

 

https://careers.se.com/global/jobs/32579?lang=en-us&iis=Job%20Board&iisn=linkedin&src=linkedin


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Cafe Supervisor, The Team Builders, Dubai, UAE

 

About the job Cafe Supervisor

An excellent opportunity for a Cafe Supervisor came up with our client, a growing lifestyle company based in Dubai:

Responsibilities

As a Cafe Supervisor, you will be responsible for supervising the cafe's operations to deliver an excellent guest experience. You will also be required to communicate and delegate tasks to the team to ensure targets are achieved.

  • Ensure compliance with brand standards
  • Manage guest queries in a timely and efficient manner
  • Assist with training and development of team members
  • Assist with annual appraisals with team members 
  • Comply with fire regulations, and all health and safety legislation
  • Be environmentally aware
  • Resolve customer complaints in a professional manner
  • Review customer surveys to develop and implement ways to improve customer service
  • Assist wherever necessary and maintain good working relationships
  • Monitor inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked


What are we looking for?

  • Previous experience in a similar role
  • Committed to delivering the highest levels of customer service
  • Positive and enthusiastic attitude
  • Excellent leadership, interpersonal and communication skills
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own and in a team
  • Willingness to develop team members and self
  • Initiative, attentive & hands-on leading the team by example

*Position is open to locally available candidates only


https://www.careers-page.com/the-team-builders/job/QV6Y5R68?utm_medium=free_job_board&utm_source=linkedin


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Product Manager - Renewable & Energy Storage, Engie, UAE

 Tractebel Middle-East

 
 

TRACTEBEL IS A GLOBAL COMMUNITY OF 5000 IMAGINATIVE EXPERTS ENGINEERING A CARBON-NEUTRAL FUTURE. THROUGH OUR GAME-CHANGING SOLUTIONS FOR COMPLEX ENERGY, URBAN, NUCLEAR AND WATER PROJECTS, WE HELP OUR CLIENTS CREATE A POSITIVE IMPACT TOWARDS A SUSTAINABLE WORLD, WHERE PEOPLE, PLANET AND PROFIT COLLECTIVELY THRIVE. 

Job Purpose

The “Renewables & Energy Storage” product sits within the ‘Energy’ Business Line and  covers projects from the inception stage pre-feasibility studies up to project commissioning and completion including Feasibility / Concept Engineering, Detailed Engineering, Owner’s Engineering and Site Supervision and Commissioning services for the sector.

Job Function

Strategy 

  • Contribute to the overall business strategy of the product.
  • Grow business activities, by taking into account Tractebel Middle East’s and Business Line strategies.
  • Contribute to new business pursuits that expand the project portfolio and enhances the company reputation. 
  • Develop a deep understanding of the market needs and trends to deploy adequate competencies, services and solutions in the domain.

Leadership 

  • Direct, oversee, and mentor the team and staff complying with all the relevant policies and practices of the company, including development of sustainable practice operations and effective communication channels and supervisory systems.
  • Mobilize, motivate and support the teams to achieve their targets. 
  • Conduct annual performance evaluations and regular goal-setting meetings for all staff reporting to the Product Manager.
  • Manage direct and indirect reports and ensure the development of appropriate skills and career development.

Technical and Financial Management

  • Responsible for Overall execution and Technical Performance of the Product.
  • Carrying out Project Management role for selected Projects
  • Preparation of Annual Product Budget & perform based on the approved budget.
  • Ensuring Ethics Compliance & Process compliance as per Company’s Ethics Policy and ISO procedures respectively, both at Head office Teams & Site teams 
  • Training & mentoring the Managers & Engineers of the Product for their effective performance and transformation to changing customer/market need
  • Ensuring Project Performance, monitoring and Budget Control, Invoicing, Cash Collection and Customer satisfaction for all projects within the Product.
  • Conducting Periodic Project meetings, both Internal /External and MIS to management.
  • Active participation in bidding for and acquiring new business/projects and provision of support to Business development in ongoing tenders.

Technical Expertise and Learning

  • Expertise in product for Engineering & Site Services.
  • Revenue and Cash Flow Management for the Business.
  • Lead the Practice efforts to expand the company knowledge base and market by encouraging and facilitating the team activities, including sharing and encouraging the dissemination of project knowledge, experiences and best practices, and facilitating staff and client discussions.
  • Encourage and nurture learning within the team and across TRACTEBEL-ENGIE’s individual Practices to promote locally relevant, successful, and sustainable development solutions.

Relationship Building and Business Development 

  • Help to define and prioritize the market, targets and go to market strategy in Tractebel.
  • Contribute to expand TRACTEBEL’s network of experts.
  • Provide leadership support during preparation of proposals and guidance to M & S team.
 

Qualifications

 
  • Bachelor’s Degree in Engineering, additional degree in MBA/PGDM will be preferred.
  • At least 10 years of relevant managerial experience including
  • Significant experience in team management.
  • Experience in Project Management
  • Business Development/project development experience
  • Good written & verbal communication skills
  • Ability to function in teams spread across different geographies
  • Ability to lead small or large teams and deliver defined work packages

Our offer

  • An interesting and varied job in an international environment with a good work/life balance.
  • A stable work environment where professional growth and development are stimulated (via the Tractebel School and the ENGIE University).
  • A decent compensation package.
  • A permanent employment to ensure the roles offered are in accordance with your skills, interests, career goals and lifestyle.

Tractebel welcomes candidates from all backgrounds, and actively promotes Diversity in the workforce.

 

Job

: Engineering / Projects

Primary Location

: Middle East-United Arab Emirates 

Organization

: TE Middle East & Asia

Schedule

: Full-time

Nature of Responsibility

: Manager / Expert

Job Posting

: May 17, 2022, 12:56:15 PM

Job Type

: Permanent


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