Manager Network Operations Control, Aviation MEA, DHL, Bahrain

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Job Overview

Day to day management of the DHL Aviation MEA network. Protect the integrity of the network – maximize on-time performance and optimize capacity.

Main Responsibilities

Customer – Internal

• NOC is the first point of contact for all questions relating to the air network operations in routine mode and as well as in case of changes/failures in the air network / systems and to draw-up ad-hoc contingency solutions.
• Country Ops Managers, Gateway Managers, DHL Aviation General Managers, Hub Managers and NCG Managers about the network and airline daily status.
• Clear and concise communications to Network staff for alterations in pre-planned operation.
• Integrity of the air network schedules by ensuring all published data (block times, line haul timings, capacity assigned) is adhered to.
• Manage MEA Heavyweight requests for review and approval on Network Routings
• 100% Network connectivity
• Maintain Customer interface with Sales, GNM, CS, Hubs and other related DHL entities
• Communicate Service updates and issues where service cannot be met on the day.
• Day to day management of air partner, truck and CAL modes of transport.
• Close working relationship with INCC, Flight Dispatch and owned Air operations & WL Operators
• Support ACS Charter and network requests.
• Tactical balancing of ULDs on day to day basis, aligned with instructions from GULD and regional ULD teams.

Stakeholder – Internal

• Customer Interface(Sales,GMM, CS, Ground, GTW)
• Collaborate, interpret and analyse information for escalation of issues with the goal of improvement.
• Prepare and distribute “reports as per agreed procedures and formats Report” to Senior Operations Management.
• Manage under GSOP rules
• Ensure ACS teams are informed of changes affecting their customers
• Balance CAL schedules against network schedules, seeking to find savings or opportunities to fold material within DHL owned network

Stakeholder – External

• Manage and validate new route schedule plans with the air carrier, crewing, third party ground handling and a/c maintenance through their ops control / dispatch departments.
• Advise and validate any deviation from seasonal base schedule with airline(s) and other related parties.

Process

• Coordinate Network Control Group activities (NCG, load control, dispatch, flight watch), ensuring communication and appropriate actions are taken to deliver the best possible service to the DHL network.
• Monitor the air network and maintain focus on on-time departures.
• Ensure payloads are optimized as per communicated route instructions. Alert to recurring under load issues.
• Review all Network Air schedules ensuring all available transport resources are used efficiently and adapt as required.
• Ensure adequate ULD stock levels are available for the current operation and initiate corrective actions in case insufficient stock is available. Alert on imbalances.
• Anticipate & identify issues and adapt accordingly the operations program to limit any potential service degradation.
• Consult impacted Hubs & Gateways to recommend solutions providing realistic and workable contingency alternatives.
• Appraise contingency decision from a calculated cost/service perspective.
• Analyse uplift requirements during operations and change allocation of a/c’s versus CAL according to need.
• Report and arbitrate the various air network outbound delays causes.
• Assume role in emergency procedures as indicated in the Emergency Response Manual.
• Promote and monitor adherence to all safety rules for regular and contingency operations.
• Evaluate and coordinate information on aircraft logistics re exceptionally large/heavy shipments and/or spare capacity (day-time).
• Authorize extra positioning (even empty) or in air diversion when required.
• Provide Network Control Group with continuous feedback and suggestions to improve service by changing routings, splits or line haul on a LT basis.
• Provide real-time functional supervision for all people on shift, particularly outside daytime office hours.
• On Network Planning Group input, analyse transport and resources available to prepare Base Schedule, taking into account air traffic rules and regulations and performance as well as cost optimization targets.
• Review overall network schedule, analyse feasibility of alternatives and propose changes based on performance and cost-analysis

System

• React to all potential service incidents and update the relevant systems
• Monitor that Hubs and Gateways in MEA are activating the best contingency for the business to maintain and reduce service impact.
• Co-ordinate regional contingencies

Operations Performance Analysis

• Ensure daily Demand / Supply capacity adjustments of the Intercontinental, SSA and MENA core networks are implemented within the framework provided as by the Global Optimization team and planned by and agreed with ( long and mid-term) the MEA Network Optimization Manager.
• Input towards and execution of Annual & monthly cancellation plans (holidays, seasonal) finalized by the Global Network Optimization Team.
• Assist in forecasting seasonal increases / decreases
• Daily allocation adjustment with the MEA Optimization team.
• Take-over or assist with the daily T&C planning where required
• Monitoring Uplift and network connections
• Monthly reconciliation issues
• Provide network updates and reports
• Publish and execution of agreed daily Schedule. Ensure performance and productivity measurements are made and that operational KPI’s are met or exceeded.
• Use network & global tools to identify issues, problems and opportunities for improvement.
• Monitor of daily actions with follow up.
• Produce network reports according to DHL specifications and distributed according to the agreed timetable.
• Ensure operational data are entered completely, correctly, timely and accurately in order to ensure the business has high confidence data.

Crisis Management

• Identify crisis situation and communicate potential incident to manager by assessment
• Contribute to the recovery plan and the buy in of the parties involved.
• Document Communicate and Coordinate the agreed plan and it’s implementation
• Keep all stakeholders appraised of situational developments and performance against plan.

People Management

• Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate an ability to influence decisions/actions of those concerned
• Motivate and support Internal & External Network staff.
• Participate in hiring, evaluation and people development processes of shift personnel.
• Communicate in simple terms, recommendations to senior management/direct managers.
• Develop and promote team spirit, service-mindedness and communication channels between Network Control, Aviation and related departments along CIS & CIM guidelines.

Education & Experience Qualifications

• Minimum 3 years of relevant working experienced (preferably in the operations, airline, other transport or network capacity) as Duty Manager
• Preferably 4 to 8 years total experience in an international service related environment with 2 years in an Aviation Control environment.
• Graduate degree.
• Intercultural Experience, having worked abroad a plus
• Demonstrated knowledge and understanding of the DHL transport network including service requirements along with an aviation background.
• Advanced English written and spoken, French or Arabic is a Plus
• Proficiency in IT application usage
• Solid and flexible negotiation skills
• Resilient and positive under high stress levels
• Analytical problem solving skills & high-level reasoning
• Active leadership with respect and interpersonal skills
• Strong analytical and decision-making competencies
• Advanced planning and organisational skills
• Ability to communicate with technical and non-technical staff
• Experienced with desktop Software (excel, access, MS office)
• Proven ability to motivate outside direct-report framework
• Building working relationships and developing personal contacts
• Clear and concise communication skills in English

• Understanding of cultural diversity within the covered territories

https://careers.dhl.com/global/en/job/DPDHGLOBAL22004QFEXTERNALENGLOBAL/Manager-Network-Operations-Control-Aviation-MEA?utm_source=indeed&utm_medium=phenom-feeds

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Senior Purchasing Officer, Nakilat, Qatar

 

Job Summary and Purpose

This senior role requires strong partnership with all internal & external stakeholders in handling highly complex procurement tasks. The job has a focus on enabling & implementing strategy where it involves overall planning, developing & sourcing all procurement functions effectively, meeting all the operational, organizational, and departmental business objectives. This includes both day-to-day and procurement, and with an additional focus on longer term arrangements with suppliers to ensure any roadblocks are removed in regard to meeting the business needs on price, safe landing, quality & timeliness of procured materials and services. 
As a senior Subject Matter Expert (SME) with deep functional and technical expertise in each multi-engineering (i.e. electrical, mechanical etc.) domain in marine and offshore projects operational requirements, the position focuses on improving the way the purchases and inventories are managed in terms of value. Achieved through investigating the market with specifications and performance requirements of the material and services which accrues to the organization. Ensure that all purchasing activities are conducted in a fair and transparent manner for all stakeholders involved and in full compliance with the department’s policies and procedures to the best interest of organization and minimizes the commercial risks during the contract management process and procurement phase.
 

Accountabilities

ey Accountabilities:
1.    Perform the material and services procurement process in accordance to the N-KOM’s business requirements in compliance to Company’s policies, department’s procedures and ethical standards to ensure the following:
a) Request for Qoutation (RFQ)/Tendering/ Request for Proposal (RFP) and sourcing process is fair, open and ethical with all Vendors and contractors with equal opportunities to all interested parties.
b) Review released purchase requests for accuracy of information including complete technical and operational description of items and services required, delivery lead time, allocated budget and proper required on site dates (ROS). Ensure corrections in coordination with the requestors if found discrepencies.
c) Ensuring materials meet the required standards & specifications and is fit for purpose for which it is intended for,
d) Material is purchased from the most competitive source based on the criteria of Quality (fit for purpose), Delivery (lead time) and Lowest Cost option. It is within budget to optimize the operation unit’s profitability.
e) Material and supporting documentation is delivered in accordance with the requirements of the Purchase Order and meets project schedule.
f) Purchase Orders contains complete information and is accurate as quoted and negotiated.
2.    Communication with internal interfaces include Engineering, Project Management Teams, Operations Group, QSA, Finance and Commercial.
3.    Preparation and presentation of Qaurterly KPI reports, daily orders progress, Outline Agreements and expediting reports, and all assignment status sheets to the Head of purchasing and P&SC Manager.
4.    Closely following-up with the logistics, warehouse, vendors, accounts and finance for the critical order payments settlements.
5.    Communication with External interface includes; Vendors, Sub vendor, contractors and clients as required.
6.    Ensure timely issue of Request for Qoutation (RFQs)/ Invitation to Tender (ITTs)/ Request for Proposal (RFPs) to correct vendors and contractors through system.
7.    Ensure timely receipt of vendor offers from all of them before or by the due date.
8.    Ensure technical offers are distributed to reviewers in a timely manner and reviewed as per the standards. 
9.    Ensure Engineering Technical queries are issued to vendors & replies received in a timely manner and passed on to reviewers and closed prior to issuance/delivery of the material and services to avoid any Over, Short, and Damaged (OS&D) of materials or rejection/non-conformances in performed services.
10.    Identifying the opportunities for execution of Service Level Agreements-SLAs over Lumpsum material and services contracts to get operational and commercial benefit to the Company.

Accountabilities - 2

11.    Ensure Commercial information is kept confidential and not released to persons outside of Procurement group and only to Project or Cost Control Managers in accordance to the policies.
12.    Generation of LTC strategy and getting advise from Head of Purchasing for the executions and presentation.
13.    Produce accurate Commercial Bid Evaluation (CBE) and ensure the team of purchasing officers, leads and purchasing coordinators are following all details accurately over the CBE before PO release.
14.    Create Purchase Order with all supporting documentation (CBE, valid quotations, proposals, TBE/technical datasheets, MSDS, catalogue, LTC approval, contract copy, etc.) as per requirements.
15.    Liaise with vendors on a planned basis for the purpose of keeping abreast of their capabilities, new products and interfacing with their management personnel.
16.    Identifying best opportunities and executing the maximum possible Call off Agreements, Annual price Freeze-out Agreements, and Long term/ bulk purchase agreements and contracts with the vendors and services providers for smart handling of inventory and regular purchased materials and services.
17.    Ensure all contracts are signed and required agreements are captured under SAP system as Outline agreement with the hard copy of signed contract been filed for records. 
18.    Coordination to the progress report meetings with the internal and external stakeholders, clients, operations, projects, vendors and contractors to ensure full customer satisfaction.
19.    Develop and maintain a commercially sound vendor base, continual survey of the market for new supply sources including non-traditional suppliers and assist in maintaining N-KOM’s “Approved Vendor List”. Evaluates and monitors vendor performance on a continual basis.
20.    Coordinate with vendor, QSA and HSSE for the vendor auditing arrangements and ensure the reports and database maintainance for the vendor audits and performance records.

Accountabilities - 3

21.    Place PO’s with selected vendors. Reviews and approves orders that are within approval TOFA limit. Provide ongoing Purchase Order administration including PO revisions, resolution of discrepancies, change orders etc., as required during the life of the order.
22.    Ensure the purchase orders deliveries and storage of chemicals and supplies schedules are under complaince to the regulations of RLIC and NKOM’s policy towards handling and Storage of Dangerous goods.
23.    Maintain Purchase Orders and contracts files for audit purpose in accordance with document controller at all times.
24.    Assist the expediting process.
a) Resolve commercial clarifications with vendors.
b) Advise Sourcing Group on any potential vendors interested in supply agreements.
c) Regularly exchange information on new products and sources, market trends and lessons learnt with other N-KOM Workgroups.
25.    Purchase Order Close Out in the SAP without remining any financial liabilties over company.
26.    Perform regular performance review with suppliers to drive continuous improvement.
27.    Performing daily accountability and progress updates sessions with each officer. And ensure using of Smartsheet for assigning daily targets and monitoring the progress.
28.    Providing technical support wherever and whenever required to the purchasing officers and coordinators during the procurement phase.
29.    Provide prices and terms negotiation support to the officers whenever required.
30.    Close-outs for the OS&D from the respective team and supervising the quality of material and services procured and doing efforts to enhance the quality by identifying new vendors and contractors.
31.    Ensure full compliance to the technical and functional requirements of materials and services procured and coordinating with the end user for any discrepancy resolution.
32.    Ensure the purchase order and contract award executed transparently and under due diligence policies compliance. 
33.    Ensure management and effective monitoring of all services contracts provisions throughout the contract period to ensure full compliance with contracts policies, laws, and T&Cs.
34.    Establish networks to enable performance benchmarking, monitor market trends and maintain currency in trends and developments in procurement
 

Accountabilities - 4

Competencies

Achievement Oriented

Collaboration & Teamwork

Customer Centricity

Drive Vision

Empower & Nurture Talent

Interactive Communication

Solution Oriented

Key Result Areas

•    Purchasing activities associated with Corporate and Business functions are conducted in a fair and transparent manner for all parties involved and in full compliance with the policies and procedures of the organization. 
•     Improving the way the purchases and inventories are managed in terms of value which accrues to the Organization 
•    Minimizes the commercial and scheduling risks during the contract management process and procurement phase and ensure commercial benefits to the Company.
 

Interactions and Working Relations

Internal: With departmental head, Manager, all sections, departments and project teams

Purpose: collaboration towards procurement strategy, and decision making, provide procurement function advise and governance to the operations and Manager, Progress reporting,  meetings, Delivery updates, technical and commercial aspects, payments and invoicing, material status, Direct support service integrated with operations, material planning, change orders, design changes, scheduling, Report all progress and KPI status to the Head and Manager, discuss key matters and issues with the head and getting advise.    

External: Suppliers, Vendors, Contractors, Freight forwarders, Auditors, Clients

Purpose: Follow-up for material deliveries and arrangements, payments, material quality rejections, expediting, timely payments, change orders, market analysis, business opportunities, developing innovative procurement strategies and timely supply arrangements, Progress reporting, end-to-end orders expediting and follow-ups, providing decisions to the logistics and freight forwarders towards best deliveries. 
 

Financial Authorities

As per TOFA.

Qualifications, Experience and Job Skills

Qualifications:

•    Accredited Bachelor’s Degree in Marine, Mechanical, Materials, Metallurgical, Industrial & Manufacturing, Electronics, Instrumentation Engineering
•    A professional Degree in the field of Business Administration, Supply Chain and coupled with commensurate experience is of supplemental consideration.

Experience:

•    8 years relevant experience in Shipyard, or  Oil & Gas, or process industry within Supply Chain.

Job Specific Competencies:

ii. Technical
8.    Knowledge in Procurement & Supply Chain Operations
9.    Global sourcing skills
10.    Vendor and Contract Management
11.    Procurement skills
12.    Product knowledge 
13.    Knowledge of contract terms and conditions
14.    Thorough Knowledge of INCOTERMS (Shipping Terms & Responsibility)
15.    Commercial Negotiation Skills
16.    Familiarity with shipyard materials
17.    Knowledge of Shipyard Operations

https://careers.nakilat.com/job/Ras-Laffan-Senior-Purchasing-Officer/798587301/

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Field Service Rep II, Solar Turbines, Muscat, Oman

 

Job Description:

Position Objective

This position serves as a company technical and administrative representative and deals with customer service assignment including on-site preventive maintenance and inspection service work, call-out services, and commissioning activities on Solar gas turbine packages.

Dimensions

Under general direction, independently determines and develops approaches to solutions to customer requirements and problems.

Nature and Scope

The FSR II will report directly to the FSS. Advanced knowledge of methods and experience in the maintenance of all Solar product lines is a must.

Principal Accountabilities

• Understands and complies with Solar and customer HSSE policies and procedures. Ensure the work permit system is complied with. Ensure safe site and practices. Participates by attending general safety and toolbox safety meetings and completing all required safety training including CLMS training. Also suggests safety improvements.

• Ensure customer expectations are met or exceeded. Ensure all maintenance activities are carried out in accordance with Solar Engineering specifications, recommendations, and best practices.

• Must have basic knowledge of methods and experience in the maintenance of various equipment associated with primary and utility equipment.

• Must be able to proactively recognize electrical/mechanical abnormalities and potential safety problems at and take appropriate action to prevent a serious safety hazard from developing and causing damage to equipment. Provide daily reports to the relevant manager on projects or daily work. Keep abreast of pending work and personnel required to complete the projects. Ensure that necessary parts are available and submit materials requisitions when required.

• Accurately report and update all equipment histories to effectively forecast equipment utilization and efficiency. Coordinate any changes necessary to ensure operations are efficient and minimal downtime is required. Ensure effective communication and reporting to immediate supervision and if applicable, customer representatives.

• Utilize sound judgment when analyzing problems. Solve problems with little or no supervision in a timely and cost-effective manner. Will be aware of procedures and options for identifying sources of information and technical advice. Will have sufficient product knowledge to repair and adjust minor mechanical/electrical components/systems and will be capable of reading applicable drawings and technical manuals. Work individually or with assigned FSR’s on the preventive/corrective maintenance. Will be required to assist in a technical manner with the operations and maintenance crew in any area if the workload exceeds the number of personnel available.

• Monitor maintenance services or installation support to ensure they are carried out within Solar Engineering specifications, recommendations and in a safe manner in accordance with the HSSE policies and procedures.

• Utilize the Work Force Management Process and system to manage work orders. This includes performing pre=work by reviewing and updating site safety information, managing employee information, and availability. The WFM application will also be used to record and report time, manage software and drawing changes, generate daily reports, review hardship data, and manage the task library.

Qualifications

The incumbent will have served a recognized apprenticeship or equivalent period of training. Will possess a technical qualification e.g., Degree, HNC/ HND, ONC, C&G, Aviation Engineer’s license, Marine Engineers Certificate.

This position is based in Oman only and no relocation will be provided.

https://cat.wd5.myworkdayjobs.com/en-US/SolarTurbines/job/Muscat-Oman/Field-Service-Rep-II_R0000096489

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