Assistant Restaurant Manager- Qatar Duty Free Company

 Assistant Restaurant Manager- Qatar Duty Free Company

About the role

As Assistant Restaurant Manager, you will supervise daily restaurant operations and assists with menu planning; maintain sanitation standards and assist servers and hosts on the floor during peak meal periods. You will strive to continually improve guest and staff satisfaction and maximize the financial performance in areas of responsibility. You will also determine training needs to accomplish goals and implement operational plans.

Key Accountabilities:

Supervise the operations and ensure that standards and Sequence of Service is maintained at all times.

Ensure the smooth preparation of the restaurant side-stations, mise-en-place and table set-ups as per outlet reservations and standards.

Monitor the performance of outlet service employees; supervision duties include; delegating responsibilities, scheduling, coaching and correcting, evaluating, 121 training and mentoring of employees, etc.

Maintain outlet inventory, cleanliness, food rotation and menu and service consistency.

Conduct daily briefings and allocation of the team based on the strategy of the business.

Ensure the proper appearance and grooming standards of all staff at all times to portray a professional image of the restaurant.

Be well versed and knowledgeable of the outlet’s menu and the food and beverage served in the outlet and their preparation and presentation, promotional activities and other relevant issues concerning the outlets.

Ensure staff upsell at every given opportunity and maintain high productivity levels to achieve sales budget.

Adhere to all opening and closing procedures and operational tasks.

Maintain a level of confidentiality.

Visit competitive outlets to assess the outlet in the market and to compile a report on a quarterly basis.

Maintain effective communication in regards to allergens, reservation, special requests and any other dietary requirements to all related departments to ensure a smooth service delivery

Analyse information and evaluate results to choose the best solution and solve problems.

Assist in maintaining profit and loss accountability, cost control and inventories in order to meet operational budget.

Handle guest complaints in a professional manner and ensure follow through to ensure customer satisfaction.

Conduct inventory for par levels of food and beverage including retail. Assist in establishing methods for inventory control and adhere to purchasing procedures.

Ensure proper maintenance, cleaning and hygiene of the outlet and service equipment.

Continue to enhance the guest experience by creative initiatives

Assist in the execution of administrative function such as reporting, quality assurance and departmental meetings.

Providing guidance and direction to the team, including setting performance standards; monitoring and managing performance.

Maintain and update database of clients to guide marketing and promotion plans on an ongoing basis.

About you

The successful candidate will have the following qualifications and skills:

High School / Vocational Qualification / Diploma plus minimum 4 years of relevant job-related experience; or

Bachelor Degree or equivalent plus minimum 3 years of relevant job-related experience

Preferred skills:

Proven record of effectively managing restaurant operations

Previous work experience in a luxury brands, standalone or 5 star experience in hotel management

Experience in handling and managing large teams

Experienced in HACCP or FAS food standards and quality assurance implementation or related training preferred

Passionate individual for food and drinks

Passion and understanding of food and international cuisines

Proven track records in hospitality industry

Computer knowledge in Outlook, MS Word and MS Excel

Excellent written and verbal communication skills as well as strong interpersonal skills.

Train the Trainer

Managerial skills

Apply Here:

https://careers.qatarairways.com/global/en/job/134875/Assistant-Restaurant-Manager

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Boutique Manager- Qatar Duty Free Company

 Boutique Manager- Qatar Duty Free Company

About the role

The Boutique Manager is responsible for the efficient running of the boutique both front and back of house. Boutique Manager will lead the store team to achieve Qatar Duty Free objectives of maximizing sales, exceptional visual merchandising, driving customer experience & maintaining cost controls.

The role includes the following responsibilities:

Prepare weekly/monthly sales forecasting and monitor inventory levels, aiming to achieve shop sales targets on daily basis by the effective deployment of staffs and management of stock.

Coordinate with the merchandising/visual merchandising team on space/stock management of the shop, ensure the maximum usage of resources available to maximizing sales.

Inspect that the merchandise is displayed effectively using promotional material to reflect current demand.

Participate in setting sales targets per associate, communicate shop sales targets to sales assistant and supervisors effectively ensuring all staffs are fully aware of the sales target and motivated to drive sales results

Lead the team to maintain the correct basic stock levels within the Boutique to ensure stock control and accuracy.

Co-ordinate to ensure proper allocation of merchandise based on sales trends and demand.

Manage stock replenishment, product launches & promotions within the brand.

Implement store layout, visual merchandising, stock & fixture positioning according to brand guidelines.

Maintain the highest level of Inventory controls (especially high value items) on a daily basis.

About you

Relevant Bachelor's Degree or equivalent. Education in a business discipline relevant to Merchandise Planning, Sales, Marketing and Promotions is preferred.

Minimum 4 years of job-related experience required with luxury brands with minimum 2 years of experience in a supervisory role.

Ability to delegate work, foster teamwork and manage workflow.

Strategic thinking skills

Analytical and problem solving skills

Customer focused

Apply Here:

https://careers.qatarairways.com/global/en/job/REQ93410/Boutique-Manager

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Customer Experience - Cabin Crew, Qatar Airways

 Customer Experience - Cabin Crew, Qatar Airways

As the market conditions are improving and our network is growing, we are now looking to grow our Cabin Crew team, Qatar Airways’ Ambassadors to the world.

We are in search of highly motivated individuals who can deliver our legendary hospitality and world-class service. With industry-leading benefits and unparalleled training programs, you will support the Customer Experience division by creating memorable experiences for our passengers onboard.

As you work with Qatar Airways, you can take comfort knowing that you are flying with the only airline in the world that has, together with its state-of-the-art global hub Hamad International Airport, achieved four 5-Star Skytrax ratings – including the prestigious 5-Star Airline Rating, 5-Star Airport Rating, 5-Star COVID-19 Airline Safety Rating and 5-Star COVID-19 Airport Safety Rating.

We have always been a leader in the industry and have adapted since the beginning of pandemic becoming the biggest global carrier, whilst continuing to redefine our levels of safety, comfort and service throughout our onboard experience.

Start writing your own story with Qatar Airways, an airline that has never stopped flying and remained resilient throughout the pandemic.

Qualifications

To be successful in this role, you will have the following :

Minimum age: 21 years

Minimum arm reach: 212 cm (on tip toes)

Minimum education: high school education

Fluent in written and spoken English (ability to speak another language is an asset)

Excellent health and fitness

Willingness to relocate to Doha, Qatar

Outgoing personality with good interpersonal skills and the ability to work with a multinational team

Passion for Service

You will also excel in a fast-paced, team environment, demonstrating your commitment to achieving the highest possible standards of customer service and guest experience, quality and professionalism.

Apply Here:

https://careers.qatarairways.com/global/en/job/2100008Y/Customer-Experience-Cabin-Crew-Recruitment-Doha-2021

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Digital Merchandizing Manager- Qatar Airways

 Digital Merchandizing Manager- Qatar Airways

About the role

We are hiring for your skills to optimize Qatar Airways digital merchandizing capabilities with a holistic view along the customer journey. Plan and implement merchandizing techniques, closely working with other digital business units. Distribute and market Qatar Airways flight and non-flight partner products to add value to the customers experience, convert revenue opportunities and achieve business objectives in line with a clear Commercial vision to achieve a best-in-class customer experience on digital platforms, increase the adoption of the digital channels and optimize revenue generation and customer retention fora sustainable Ion -term growth.

Other operational duties would include:

Manage the implementation of Qatar Airways merchandizing strategy across all digital channels by translating Qatar Airways business and customer experience goals into digital merchandizing strategies and capabilities in order to drive customer satisfaction and revenue generation.

Identify technology and process needs to enable and support the implementation of merchandizing capabilities in Qatar Airways digital channels.

Keep a holistic view on merchandizing trends and new technologies through competitor, market and industry analysis, in order to steer the merchandizing strategy, to identify and introduce new and to constantly advance existing merchandizing capabilities.

Define and collaborate with cross-functional teams to implement effective ancillary merchandising through offering the right products to the customer across different digital distribution and communication channels at the right time in the customer journey from inspiration to day-of-travel.

Ensure flight and non-flight products are distributed and marketed in the most effective way during shopping processes pre, during and post the flight booking through utilizing and implementing best practice technology, techniques and processes.

Influence a customers purchasing decision through implementing sales techniques and design considerations during the shopping process in order to increase conversion and shopping cart value. Encourage up- and cross-selling through offering appropriate product and fare buy-ups that suit customer needs in order to grow ancillary attach rate and shopping cart value.

Develop the shopping capabilities on QRS digital direct channels to allow product attribute selling and simple comparison shopping for flight and non-flight products supported by attractive rich media content to enable QR to fully display its brand and offer proposition in the digital direct channels.

Monitor the market and understand trends, gaps and opportunities

Perform other department duties related to his/her position as directed by the Head of the Department.

 

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Qualifications

About You

We are looking for a passionate and experienced professional to join the Digital Marketing and Acquisition Team.

Minimum qualification of bachelor’s degree or equivalent is essential.

Bachelor's Degree or Equivalent with Minimum 6 years of job-related experience

At least 6 years' experience in the field of digital commerce and digital marketing.

Experience in developing and optimizing digital content.

Prior experience working in a head office of a multi-national company with global responsibilities.

Must have experience in working in more than one geographical region and prior exposure to a multi -cultural work environment.

Extensive experience of working in a results-oriented and fast paced environment. Experience with lean methodologies, including Agile.

Highly analytical, commercially astute and numerate

Good communication skills, a proactive approach and a ‘can do’ attitude

Apply Here:

https://careers.qatarairways.com/global/en/job/138158/Digital-Merchandizing-Manager

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Chef De Partie- Qatar Duty Free Company, Doha

 Chef De Partie- Qatar Duty Free Company, Doha

About the role

As a Chef de Partie, you will be responsible for running a specific section of the kitchen by managing a small team of workers, in which they are responsible for keeping organized to ensure food is delivered on time and the work area remains clean and tidy. Also responsible for all culinary dishes that are prepared in their section with their specialty, as well as culinary functions in general to ensure all standards has been followed as per food safety guidelines.

Key accountabilities include:

Plan, prepare, and cook menu items in their section as directed by Sous Chef by following recipes and standards to ensure that all food is prepared as per HACCP standards.

Assist and involve in the development and planning of menus, including future food trends, and to be passionate about developing new styles of service and concepts in the location.

Conduct inventory periodically as per schedule to ensure all meals produced in the shift are as per requirements and left overs are managed effectively to minimize wastage.

Compile all food orders for sections under their supervision, to ensure stock, deliveries and wastage are all checked and recorded in line with company and food standards.

Review and gain an understanding of food costing, sales mix and menu planning with Sous Chef, managing wastage and maintaining kitchen productivity.

Spot check culinary sections by following daily checklist to cover all food productions activity in timely manner.

Monitor kitchen stock movement and ordering system, to ensure all stock levels are in line with the standards and demands and avoid excess stock.

Report and record and kitchen equipment issue in timely manner to avoid any interruption during food production.

Conduct kitchen stock take with Storekeeper as per schedule, by consolidating all items and quantity correctly to ensure all inventory are accurate.

Report any food safety issues to Sous Chef, occurring inside the kitchen or restaurant buffet counter, by giving complete report and evidence for further investigation and review to avoid any food poisoning.

Perform other department duties related to their position as directed by the Head of the Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

Qualifications

About you

The successful candidate will have the following qualifications and skills:

Relevant Vocational, Tertiary or Trade qualifications. Additional trade certificates or relevant training certificates are highly preferred.

Culinary school or certified culinary professional courses/program/Diploma/Degree.

A successful completion of a major international brand or hotel apprenticeship.

Minimum 3 years of relevant experience and previously worked as a Commis Chef.

Essential to have a la carte experience in a high-end restaurant

Excellent communication skills with fluency in English language.

Good Working, knowledge about food and beverage production.

Creative in craft skills with a working knowledge of food production.

Proof of completion in a basic food hygiene course.

HACCP Training.

Computer literate (MS Office)

Apply Here:

https://careers.qatarairways.com/global/en/job/132351/Chef-De-Partie

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