Head of Business – Beauty & Wellness- Swan, Dubai

 Head of Business – Beauty & Wellness- Swan, Dubai

What’s the opportunity?

This role will own and drive the on-demand Online Wellness (Beauty and Grooming, Medical tests etc.) Services vertical for Swan. The person will be responsible for Growth, P&L, Service fulfilment, Quality assurance and Partnership management – a 360 degree business management and scaling experience.

Work in this role:

Responsible for owning the P&L for the assigned product(s). This involves actively managing aspects such as product development, marketing, operations, customer service and commercials.

Ensure business KPIs are met as per the plan.

Understand customer behavior and commercial implications to continuously optimize and prioritize product backlog; responsible for maximizing business value from product development

Work closely with Engineering team to ensure all product features are developed to customer friendly and commercial savvy spec and are launched as planned

Actively liaise with marketing to align the marketing initiatives with product vision and target customers

Identify partnership/business development opportunities, negotiate and close deals

Ensure financial processes such as reconciliation, invoicing, payment receivables etc. are completed regularly on time

Responsible for maintaining and continuously improving Service Quality, and that SLAs are met on an ongoing basis.

Liaise with customer service teams to gather customer feedback and devise appropriate solutions

Ensure that the product offering always remains highly competitive.

Who you are:

Functional expertise. 10+ years of experience in product management with strong emphasis on commercial success of product solutions in Mobile Apps.

Experience in scaling on-demand services that have high human touch points such as Beauty, Grooming, Healthcare, Fitness in UAE/Middle East would be a big plus.

Curiosity and intelligence. Enjoy diving into vastly diverse topics to better understand them and isolate a core problem and devise an appropriate product solution.

Tenacity & speed. The two secret sauces when it comes to delivering on your product vision and objectives.

Combine analytical and intuitive thinking. Make more informed decisions, by thinking both exploratively and in terms of what’s worked for us in the past.

Experimental. We are looking for non-traditional thinkers, tinkerers, testers, and artists.

Collaborative. Ability to communicate across diverse cultures, languages, work styles, and personalities.

Forward thinking. You don’t only rely on what worked in the past, you prefer to see around corners and plan for the future.

Apply here:

https://info.swan.shop/head-of-business-beauty-wellness/

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Head of Engineering- Swan, Dubai

 Head of Engineering- Swan, Dubai

What’s the opportunity?

The role will be responsible to build effective teams, high-performance culture, scalable processes, and mentor aspiring talent. You must be entrepreneurial, a technology leader with solid experience in design, development and delivery of mobile apps, web applications and tech platforms, at scale.

Work in this role:

Provide technical authority in prospective meetings with other departments and provide guidance to developers.

Provide Hands-on Technical leadership, in development, operation and improvement of services.

Work with the wider team to ensure high quality code is delivered in line with the project goals and delivery cycles.

Work with product managers to understand user needs for new/existing services.

Work closely with designers to deliver rapid prototypes as well as production code to ensure high accessibility standards are upheld. We expect familiarity with modern frameworks and languages, as well as best practices such as Clean Code, TDD, BDD, continuous integration, continuous delivery and DevOps.

Attract, hire, retain and develop top-notch engineering/technology talent.

Implement technology product(s) as per the product requirements, using appropriate technologies. The company’s tech-stack comprises Node.js (for Backend), MongoDB as the Database (MEAN stack), and Native App development (for iOS and Android).

Communicate business goals to the engineers. Keep them focused on building the right product and in the right manner. Ensure that engineering is always adding business value and communicate this value to the business leaders.

Be an individual contributor if necessary. You might spend time coding and contributing to the code base as well. Perform regular code review of the code being developed by your team, to maintain high quality of code.

Who you are:

Functional expertise. 10+ years of experience in architecting, designing, developing, and scaling high quality mobile apps and end-to-end systems in B2C startups.

Experience with eCommerce and/or retail sector product development is preferred.

Experience with backend software development at high scale. Experience with distributed systems, service-oriented architecture (SOA), and microservices design.

Ownership. You will own the complete development and delivery of our product-mobile apps and backend. Ability to remain calm and composed in times of uncertainty, tight timelines and delivery pressure.

Engineering execution. Ensuring that the product vision is realized through excellence in execution.

Creativity and problem-solving skills. If a problem occurs, you will be the first person to be informed about it. You will be the default solution finder.

Leadership & mentoring. A leader with a vision for how to build a highly effective engineering organization. Hire & retain the best talent.

Experimental. We are looking for non-traditional thinkers, tinkerers, testers, and artists.

Collaborative. Ability to communicate across diverse cultures, languages, work styles, and personalities.

Forward thinking. You don’t only rely on what worked in the past, you prefer to see around corners and plan for the future.

Apply Here:

https://info.swan.shop/head-of-engineering/

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Head of Marketing- Swan, Dubai

 Head of Marketing- Swan, Dubai

What’s the opportunity?

This role will be responsible for defining and implementing Swan’s marketing and growth programs. You will work directly with the CEO and take full ownership of our online presence and customer acquisition programs. We need a highly strategic thinker who is also excited to execute unique campaigns that will allow the company to attract new customer segments and scale current channels.

Work in this role:

Define, measure and report the performance of all paid marketing channels/campaigns and assess against ROI and KPI goals including subscriber acquisition and retention.

Develop a scalable growth strategy through our online channels while also evaluating other offline channels for Swan.

Own and efficiently managing the marketing budget, allocating spending and optimizing a blend of channels to hit growth targets efficiently, while thinking long term and being resourceful.

Manage an existing team of 2-3 members and partner agencies.

Manage customer segmentation strategy and develop smart attribution modeling, ensuring we reach the right audience with the right message, at the right place and time.

Manage monthly planning of social media, digital creatives, offline collaterals & mass media initiatives.

Manage the end-to-end funnel optimization from Acquisition, Activation, Retention, Revenue & Advocacy.

Lead marketing analytics and ROI analysis for campaigns and channels, defining CAC and LTV, while executing robust optimization and A/B testing programs.

Partner with the product, engineering and data science to create differentiated solutions that leverage performance media and/or new innovations in marketing technology.

Analyze customer insights, consumer trends, market analysis, and marketing best practices to build successful strategies.

Relationship building with retail partners, media partners & other key players in the region to promote Swan organically.

Who you are:

Functional expertise. 10+ yrs of demonstrable experience of owning, developing and executing marketing plans, including targeted paid advertising – online and offline events – and content marketing. Growth marketing in a B2C startup for at least 2-3 years in the UAE/ Middle East is preferred.

Self-starter. Organized and self-motivated with the ability to define goals and prioritize your & your team’s work.

Analytical. You are comfortable with data and analytics, and you can clearly communicate your results and ideas.

Big picture. Growth at the company is holistic and expands far past just acquisition and performance marketing.

Brand-focused. We work hard to maintain a specific brand mission, this role needs to have that front of mind at all times.

Experimental. We are looking for non-traditional thinkers, tinkerers, testers, and artists.

Collaborative. Ability to communicate across diverse cultures, languages, work styles, and personalities.

Forward thinking. You don’t only rely on what worked in the past, you prefer to see around corners and plan for the future.

Apply Here:

https://info.swan.shop/head-of-marketing/

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Growth Marketing Manager- Swan, Dubai

 Growth Marketing Manager- Swan, Dubai

Responsibilities:

Identify target audiences, establish positioning, and develop marketing strategy with specific objectives across different channels and segments.

Manage the end-to-end funnel optimization from Acquisition, Activation, Retention, Revenue & Advocacy

Manage monthly planning of social media, digital creatives, offline collaterals & mass media initiatives.

Lead the execution of marketing programs from start to finish, leveraging internal support and driving collaboration.

Analyze customer insights, consumer trends, market analysis, and marketing best practices to

build successful strategies.

Partner with product team to design, test and evolve lead nurturing tactics.

Relationship building with retail partners, media partners & other key players in the region to promote Swan organically.

Manage a team of 2-3 members and partner agencies.

Qualification

Overall experience of 8-10 years in marketing with e-commerce firms. Experience of scaling startups in service domain is preferred.

 Master’s degree in marketing, business, or a related field

Experience of Growth marketing in a B2C startup for at least 2-3 years in the Middle-East

Hands on experience of Online User Acquisition across platforms such as Facebook, Google Ads and digital Ad networks

Experience of using digital CRM tools (such as Clevertap) for customer engagement and retention.

Experience of leveraging attribution tools such as Adjust to understand and analyze user conversions

Apply Here:

https://info.swan.shop/growth-manager/

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Strategy Manager- Swan, Dubai

 Strategy Manager- Swan, Dubai

Responsibilities:

To work on different projects across organization with the agenda of driving business transformation, ops optimization, growth hacking etc.

To work on new business initiatives, conducting due diligence/fact finding

To create outcome focused strategy by analyzing multiple data points and drive implementation of the same

Liaise with multiple stakeholders for successful achievement of the objectives

Liaise with senior management in assessing and evaluating the progress on a regular basis

Qualification

Have 6-10 years of relevant work experience. A mix of strategy consulting and industry would be preferred 

• MBA from tier 1 college is required.

Willingness to work in an unstructured environment of early-stage startup

• Willingness to work across multiple departments and functions

• Demonstrated success in leading and scaling e-commerce /B2C mobile app business

• Experience of working in early-stage startup would be preferred

• Excellent communication skills and demonstrated ability to inform and advise a diverse set of stakeholders

• Ability to communicate across diverse cultures, languages, work styles, and personalities

• Superior data and analytical skills including the ability to define, capture, and decompose relevant metric

Apply Here:

https://info.swan.shop/business-head/

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