Onboarding Offboarding Services Manager- Deloitte, Dubai
During your tenure as Onboarding Offboarding Services Manager, you will provide improved stakeholder experiences by focusing on operational effectiveness, increased accuracy, efficiency, compliance adherence, and delivering greater value through solutions aligned to the business strategies while managing the onboarding and offboarding of all Deloitte employees; oversee the employee request/ ticket resolution processes; and lead the execution of compensation and benefits administration activities. You will also be responsible for the following:
Support the development of the Shared Services Center's business plan and develop the Onboarding/ Offboarding and Employee Services business plan in alignment with DME's strategy, business and growth plans submitted by the businesses
Contribute in the development of the Shared Services Center's procedures, processes, guidelines relevant to Onboarding/Offboarding and Employee Services
Support the execution of initiatives and projects assigned to the Shared Services Center
Oversee the onboarding of new joiners across all the countries that DME operates, identify and resolve the bottlenecks in the onboarding process and manage the resolution of escalated cases
Oversee all immigration activities, ensure that requirements are delivered to PRO on-time and as per the required standards. Manage the follow-up activities with PRO
Manage all exit activities and ensure all concerned parties are informed of the exiting employee
Oversee the distribution of checklists and ensure that all activities on the checklist has been completed for each candidate/ employee prior to the joining/ leaving date
Manage the completion of onboarding and exit formalities, including but not limited to the activation/ deactivation of relevant systems, execution of all communication activities and finalization of all required documents
Supervise the employee compensation and benefits administration related activities and ensure that relevant tickets, benefits requests, annual leave consolidations and crosschecks are completed on time and relevant information is shared with concerning parties (e.g. benefits providers, finance)
Lead the resolution of ServiceNow requests and general inquiry tickets to ensure delivery is compliant with agreed-on Service Level Agreements
Implement data quality measures developed by the Center of Excellence, manage the periodic reviews and data cleansing activities. Lead the execution of communications with practitioners regarding to employee data updates
Monitor escalated cases related to onboarding and offboarding and employee services, and ensure resolution in a timely and effective manner
Lead the update of dashboards and report templates to generate insights for business and geographies on key metrics related to ticket resolution activities (e.g. SLA compliance, ticket resolution rate, escalation rate)
Provide professional development support and perform periodic performance reviews for direct subordinates
Contribute to the development of employees through identifying their learning and development requirements and appropriate opportunities
Leadership Capabilities:
Understands key objectives for internal and member firms/stakeholders and Deloitte regional / global, aligns people to objectives and sets priorities and direction
Influences member firms/stakeholders, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
Delivers exceptional service to member firms/stakeholders; maximizes results and drives high performance from people while fostering collaboration across businesses and borders
Applies understanding of disruptive trends and competitor activity to recommend changes in line with leading practices within Deloitte Global and the Deloitte member firms
Leads by example and makes a strong positive impact through energizing others, valuing differences and contributions, and inspiring self-belief
Develops high performing people and teams through challenging and meaningful opportunities
Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make
Proven ability to manage a team of 10-15 including virtual teams, experience in handling operations and managing stakeholder expectations
Results-oriented, able to handle multiple tasks of an urgent nature and must effectively deal with ambiguity
Qualifications:
Minimum 8 years of experience including HR experience, preferably in a multinational firm
Bachelor’s degree in human resources management, business administration or a related field
Knowledge of best practices in HR management is essential
Experience in any of these areas would be an asset: immigration operations, onboarding and exit processes, payroll and benefits administration, employee data management
Strong communication skills, including excellent written and verbal capabilities. Excellent presentation skills considered as a plus
Ability to communicate professionally with directors, partners and high-level executives
Excellent organizational, communication and time-management skills
Advanced level of technical proficiency and computer literacy (Word, Excel, PowerPoint, Microsoft Management)
Fluency in English (reading, speaking, and writing). Preference will be given to bilingual candidates (Arabic/English)
Apply Here:
https://www.medeloittecareers.com/
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