Team Leader Telesales- Ooredoo, Kuwait

 Team Leader Telesales- Ooredoo, Kuwait

The Role:

Responsible for the day to day operation of the Telesales/Telemarketing (B2C and B2B) for Ooredoo Kuwait, and Fasttelco products & services. Supervision of staff responsible delivering efficient, effective selling and survey campaign plans resulting in increased revenue from subscribers.

Also, Coordinate with External Telesales agency to achieve company objectives, and targets.

Key Responsibilties:

Responsible for the day to day operation of the Telesales/Telemarketing (B2C and B2B) for Ooredoo Kuwait, and Fasttelco products & services. Supervision of staff responsible delivering efficient, effective selling and survey campaign plans resulting in increased revenue from subscribers.

Also, Coordinate with External Telesales agency to achieve company objectives, and targets.

Supervise and coach the staff in Telesales/Telemarketing to ensure they assist customers to understand the product packages that are best suited to their needs.

Make telesales/telemarketing calls to customers for the purpose of up-selling and cross selling products and services.

Monitors telemarketing delivery and acts to ensure that sales objectives are met.

Convenes daily shift commencement briefings to review previous day’s objectives, advise developments and provide a forum for exchange of views.

Identifies and provides input for staff training and development programs and follows-up with post-course assessment to gauge progress.

Achieve the telesales targets assigned by the Sr. manager.

Ensure all targets are met, and advice of any issues or hurdles that faces telesales campaigns.

Ensure sales orders and offer validation before deliver stage and order fulfilment after delivery.

Ensure proper Reporting is generated on time, reflecting accurate information related to telesales activities.

Advice of methods or ideas that can enhance telesales activities.

 Ensure Contracts check and handover to ACQC. Manage workload and KPI performance of Save Team

Support Save Team unit in its operations; Ensure that all targets are monitored and met

Enforce standard operating procedures

Ensure work is allocated appropriately within the save team to account for workload and skill levels on a daily basis 

Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

Other duties as directed by supervisor or other superiors.

 

Qualifications:

Bachelor Degree in business or a related discipline from a recognized tertiary institution.

Other Information:

3+ years of experience required based on progression ladder

Supervisory experience required

Advanced selling / negotiation Skills.

Good communication skills.

Fluency in verbal and written English and Arabic.

Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities.

MS Office

PC literate with a good knowledge of systems

In-depth knowledge of the telecom products and services with superior knowledge of Billing and CRM systems.

Apply Here:

https://careers.sniperhire.net/ooredoo/VacancyDetail.aspx?PageId=8100&BusinessUnitId=654&VacancyID=154908&ChannelID=1212

===================================================================

CV Posting:- We create your online profile on 30 leading job portals and job boards that are specific to your sector and region. Recruiters increasingly search on these for desired candidates.

Navigate here, to read more: 

https://www.dubai-forever.com/cv-posting-service.html

Lead Auditor Technology & Operational Audit- Ooredoo, Kuwait

 Lead Auditor Technology & Operational Audit- Ooredoo, Kuwait

About the Role:

This role is responsible to manage and carry out complex IT & Technical internal audit assignments, investigations, forensics and advisory activities ensuring the work is carried out with professional care and in accordance with the appropriate standards. These different activities involve leading or conducting projects in the internal audit compliance audit, investigations and advisor on IT , Information Security and telecommunications technical domain. In addition the role provides significant input the the preparation of annual internal audit plan and contributes significantly in the follow up with management. 

If you would like to view the full role profile please click here

Minimum Experience, Essential Knowledge & Skills:

10 years' experience in a similar role.

Advanced knowledge of telecommunication infrastructure and application of related technologies in addition to knowledge in information technology and information security

Project Management, quality control review and planning experience. Deep knowledge of the ISACA information system standards, guidelines and Code of Ethics 

Minimum Entry Qualifications:

Bachelor's Degree in Computer Science or Engineering or Telecom Engineering

Apply Here:

https://careers.sniperhire.net/ooredoo/VacancyDetail.aspx?PageId=8100&BusinessUnitId=651&VacancyID=155166&ChannelID=1212

==================================================================

CV Posting:- We create your online profile on 30 leading job portals and job boards that are specific to your sector and region. Recruiters increasingly search on these for desired candidates.

Navigate here, to read more: 

https://www.dubai-forever.com/cv-posting-service.html

Team Leader, Interaction Center- Ooredoo, Kuwait

Team Leader, Interaction Center- Ooredoo, Kuwait

Manage a team of Interaction Center executives to efficiently handle various Interaction types on queries such as responding to billing enquiries, bill settlement, Inbound Telesales and processing service requests with regards to customer complaints. Lead, motivate and coach the Interaction Center executives in order to provide best in class Customer Service.

Key Responsibilties:

Provide superior customer service by leading, motivating and coaching a shift-based team.

Responding and complaints, as well as ensuring that customers are proactively

contacted to update them on various events like TT status, collect debts etc. when escalated to Team Leaders.

Deliver an efficient and effective service to customers and ensures that all internal targets are monitored and met, and ensures objective setting criteria are appropriate.

Monitor customer service delivery and act to ensure that process, product and system quality standards are met within assigned team as well as on the Interaction Centre Floor.

Ensure work is allocated appropriately within the team according to schedule supplied to account for workload and skill levels on a daily basis. 

Act as a point of expertise as required to, resolve complex issues and identify, analyse and act on, opportunities to improve processes, services and systems, making recommendations and implementing as

appropriate.

Convene daily shift commencement briefings to review previous day’s performance, advise developments and provide a forum for exchange of views.

Generate and participate in the analysis of daily, weekly and monthly activity reports to identify trends, optimise resource deployment and improve services.

Identify and provide input for staff training and development programs and follows-up with post-course assessment to gauge progress.

Create daily hand-over reports that convey all important activities of the Customer Care Centre.

Keep the team within acceptable Human Resources guidelines for absences, sick leaves, etc.

Ensure that all Interaction Center Executives are aware of all Ooredoo Telecom and Customer Care Policies and Procedures.

Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.

Attend all meetings and training sessions as required.

Answer email enquiries from customers on a timely basis.

Handle special tasks assigned to him by line manager from time to time.

Escalate any issue to direct Line Manager that impacts set customer service standards.

Handles & close all Telesales Inbound inquiries, and leads, and ensure targets are met set forth by company.

Insure FCR (First Call Resolution) is achieved, and maximized.

Participate in all UAT testing related activities for the Consumer Services Interaction Center.Supervise the work of direct reports to ensure they meet their objectives, are kept motivated and perform in accordance with their job description.

Undertake regular on the job training to ensure that direct reports have the necessary skills to undertake new or existing responsibilities.

Delegate responsibility to direct reports, in accordance with their role and ability, to ensure they are developed and maximise their potential.

Identify and provide input for staff training and development programs and follows-up with post-course assessment to gauge progress.

Prepare Quarterly performance evaluations for all agents on their team.

Be responsible for all team related coaching. Intraday activities like registering sickness, leaves, etc. mentoring, new team members and ensure the team is performing optimally.

Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

Other duties as directed by supervisor or other superiors.

 

Qualifications:

Bachelor or diploma in business or a related discipline from a recognized tertiary institution.

Other Information:

3 years of experience based on progression ladder

2 + years of relevant on the job experience.

Good communication skills.

Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities.

Fluent verbal and written communication in both Arabic and English.

MS Office

PC literate with a good knowledge of systems

Strong knowledge of products, billing system, services and procedures

Apply Here:

https://careers.sniperhire.net/ooredoo/VacancyDetail.aspx?PageId=8100&BusinessUnitId=654&VacancyID=155115&ChannelID=1212

====================================================================

CV Posting:- We create your online profile on 30 leading job portals and job boards that are specific to your sector and region. Recruiters increasingly search on these for desired candidates.

Navigate here, to read more: 

https://www.dubai-forever.com/cv-posting-service.html

Team Leader, Customer On-Boarding, Retention & High Value Support- Ooredoo, Kuwait

 Team Leader, Customer On-Boarding, Retention & High Value Support- Ooredoo, Kuwait

The Role:

Manage a team of Interaction Center executives to efficiently handle various contact types on queries such as responding to billing enquiries, bill settlement, and processing service requests with regards to customer complaints. Lead, motivate and coach the Interaction Center executives in order to provide best in class Customer Service. As well as handling New Customer on-boarding, retention, and save desk. 

Key Responsibilties:

Manage a team of Interaction Center executives to efficiently handle various contact types on queries such as responding to billing enquiries, bill settlement, and processing service requests with regards to customer complaints. Lead, motivate and coach the Interaction Center executives in order to provide best in class Customer Service. As well as handling New Customer on-boarding, retention, and save desk.

Act as a point of expertise as required to, resolve complex issues and identify, analyse and act on, opportunities to improve processes, services and systems, making recommendations and implementing as appropriate.

Convene daily shift commencement briefings to review previous day’s performance, advise developments and provide a forum for exchange of views.

Generate and participate in the analysis of daily, weekly and monthly activity reports to identify trends, optimise resource deployment and improve services.

Identify and provide input for staff training and development programs and

follows-up with post-course assessment to gauge progress.

Create daily hand-over reports that convey all important activities of the Customer Care Interaction Center.

Keep the team within acceptable Human Resources guidelines for absences, sick leaves, etc.

Ensure that all Customer Care Executives are aware of all Ooredoo Telecom and Customer Care Policies and Procedures.

Maintain and improve quality results by adhering to standards and

guidelines; recommending improved procedures.

Attend all meetings and training sessions as required.

Answer email enquiries from customers on a timely basis.

Handle special tasks assigned to him by line manager from time to time.

Escalate any issue to direct Line Manager that impacts set customer service standards.

Handle all issues related to New Customer on-boarding activities, and escalate to higher level in case of any problems.

Handle, and monitor retention, and save desk targets, and SLAs, insuring objectives are met, and maintained.

Handle all issues related to HVS Interaction CenterSupervise the work of direct reports to ensure they meet their objectives, are kept motivated and perform in accordance with their job description.

Undertake regular on the job training to ensure that direct reports have the necessary skills to undertake new or existing responsibilities.

Delegate responsibility to direct reports, in accordance with their role and ability, to ensure they are developed and maximise their potential.

Identify and provide input for staff training and development programs and follows-up with post-course assessment to gauge progress.

Prepare Quarterly performance evaluations for all agents on their team.

Be responsible for all team related coaching. Intraday activities like registering sickness, leaves, etc. mentoring, new team members and ensure the team is performing optimally.

Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

Other duties as directed by supervisor or other superiors.

 

Qualifications:

Bachelor or diploma in business or a related discipline from a recognized tertiary institution.

Other Information:

3 years of experience based on progression ladder

2 + years of relevant on the job experience.

Good communication skills.

Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities.

Fluent verbal and written communication in both Arabic and English.

MS Office

PC literate with a good knowledge of systems

Strong knowledge of products, billing system, services and procedures

 

Apply Here:

https://careers.sniperhire.net/ooredoo/VacancyDetail.aspx?PageId=8100&BusinessUnitId=654&VacancyID=155114&ChannelID=1212

==================================================================

Customized Job Hunt Service:

As part of our Customized Job Hunt, we browse many leading sites online to search the best vacancies for you. A dedicated online search executive literally scans the web, searching matching job opportunities for you.

Navigate here for more information: 

https://www.dubai-forever.com/customized-job-hunt.html

IT / Computer Engineer- Ooredoo, Palestine - Ramallah

 IT / Computer Engineer- Ooredoo, Palestine - Ramallah

Role Summary:

Responsible for IT operations, quality and providing support for the business teams

 

Duties and Responsibilities:

Fulfilling operational requests from other technical and business teams

Providing support for business teams

Troubleshooting and identifying solutions to resolve system issues

Ensuring that business support systems are up and operational 24/7

Other tasks might be required.

 

Work Experience & Qualifications::

University degree in Computer Engineering or Computer Science

Knowledge in Oracle SQL & PL/SQL

Knowledge in UNIX / Redhat Administration and Shell scripting.

Fresh graduate are welcome to apply

 

Personal Traits & Special Skills:

 

Strong communication abilities.

Good problem solving skills.

Ability to learn new technologies.

Ability to work under pressure.

Customer and service orientation.

Fluent in English and Arabic.

Apply Here:

https://careers.sniperhire.net/ooredoo/VacancyDetail.aspx?PageId=8100&BusinessUnitId=680&VacancyID=155056&ChannelID=1212

=======================================================================

Compare and Select the BEST CV Writing Service

Comparison between different CV Writing firms should not be made only on the basis of prices. You need to assess the quality of the writer, and the reputation of the company. The prices of Dubai-Forever.Com’s services are very reasonable as compared to those from other companies with the 'Same Quality Level'...

Navigate here to read more about the best cv writing service in the Gulf countries: 

https://www.dubai-forever.com/best-cv-service.html.