Senior Engineer, Digital Applications- Ooredoo, Kuwait

 Senior Engineer, Digital Applications- Ooredoo, Kuwait

The Role::

This role will primarily focus on technically governing Ooredoo ‘s Digital Applications domain, which includes Mobile Applications, Web Portals, Kiosk Machines, Chatbot, and e-Commerce by expanding, tailoring and architecting the applications to cater for increased services adoption, existing services re-use, and new automation concepts and innovations.

This role will provide technical expertise for Ooredoo Digital Applications design, capacity & enhancement. Analyse, design, and govern the projects and the needed development focusing on Mobile Applications, Web and self-care portals, e-Commerce, Kiosk Machines, considering their evolving Technologies, in the addition to Web Services and XML technologies, performing as-is and to-be design and architecture analysis, defining and executing lifecycle management compliance checkpoints and reviews, in accordance with Ooredoo’s vision in its digital roadmap.

Key Activities:

Responsible for the planning and design of Digital Applications domain which includes but not limited to Mobile Applications, Web and Self-care portals, e-Commerce, kiosk machines, chatbot, and Internal Payment Gateway.

Define and Design the overall architecture for the applications in the domain in accordance with the enterprise provisioning flows, and plan their deployments accordingly based on projects requirements and industry best practices.

Work closely with business teams to understand their requirements and roadmaps, and translate them to Technical requirements.

Work hand in hand with other Applications and infrastructure planners to streamline and align integration requirements across end to end flows.

Work on enhancing Ooredoo‘s the related domain applications Architecture, Web Services, Application Integration Protocols, Application Frameworks, and their development Technologies.

Understand the different development technologies related to digital applications and their roadmaps and evolvement like, Native, Hybrid, XPlatforms, in the addition to PWA, desktop and web applications.

Ensure integrating the digital applications with the needed SDKs that would be needed upon the digital roadmap developments.

Ensure high level & unified digital experience across all digital applications.

Work Hand in Hand with Enterprise architecture team to implement the agreed reference architecture.

Maintain clean and clear reference documentation for all features and web services used in the Digital Applications domain.

Perform discussions with the internal and external stakeholders to achieve high levels of quality and maximal functionality in the technical implementation of solutions

Align and approve designs for Change Requests (CRs) on the domain area systems handled by other Technical Teams.

Manage day to day issuing of work orders to operations team for any system change

Conduct feasibility studies.

Support new projects RFP releases, technical evaluations and reviews

Technical document creation (Projects Specifications document, engagement documents, RFP’s and RFQ’s, Evaluation sheets, etc.) as per the Company  processes & procedures

Verify SI/ vendors scope of work and technical designs in projects.

Align with company’s procedures and policies during projects implementations, related to Enterprise architecture, Security, Infrastructure, and any other required internal entity.

Lead & Conduct systems integration testing, and support UAT.

Ensure any project completion & closure by obtaining sign off from all main stakeholders (i.e. Operations & Business teams) , and proper handover to relative teams.

Evaluate and plan software, sizing capacity, and licenses against the current load and forecasted needed expansions in the area responsible for.

Plan for needed upgrades for Applications, Databases, and Operating systems in the area responsible for.

Provide support on special projects as and when assigned by senior management.

Ensure that upper management is informed on all critical issues pertaining to the area responsible for and makes recommendation for improvementsAligning implementations with Ooredoo group enterprise architecture strategy & Roadmap.

Assess new ICT Solutions market trends and identify the benefits to Ooredoo and impact of this new technology on current echo system.

Prepare the needed business cases, business benefit and ROI documents with every new investment.

Work closely with Ooredoo group to share best practice and ensure efficient synergy.

Work with stakeholders, both management level and SME level across the organization and within ICT division to contribute in building the holistic view of the organization's strategy, processes, and link this to the ICT department strategy. Contribute to the motivation of junior staff, providing day to day assistance where necessary.

Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

Other duties as directed by supervisor or other superiors.

Qualifications:

Bachelor degree in Computer Science/ Telecoms / Communications / Electronics Engineering or related discipline and appropriate registration with a recognized professional institute

Other Information:

3-4 Required years of experience based on progression ladder, relevant experience.

Expertise in iOS, Android, HTML5, CSS3, and other mobile frameworks/accelerators.

Awareness of New development Technologies in Mobile & Web like react native & PWA.

Proven ability to design, optimize and integrate business processes across disparate systems and mobile technologies

Experience with many of these languages, services and tools: Java, JSON, Objective-C, XML, WSDL, SOAP, REST APIs, UDDI, JDeveloper, Integration Adapters, JNDI, JDBC, PL/SQL, and SQL.

Experienced with SDKs and their integrations with Mobile applications.

Knowledge of software development life cycle and project life cycle

Hands-on experience in analysis and implementation of software

Strong knowledge in ITIL, eTOM, TOGAF, and TM Forum principles & enterprise wide adoption.

Telecom industry knowledge would be an advantage

Good knowledge of MS Office applications like Excel, Word etc.

Excellent command of both written and verbal English, Arabic would be an advantageStrong Analytical skills

Fair Project Management skills

Strong Technical skills

Strong interpersonal communication skills

Ability to rapidly learn new concepts and business models.

Apply Here:

https://careers.sniperhire.net/ooredoo/VacancyDetail.aspx?PageId=8100&BusinessUnitId=654&VacancyID=155035&ChannelID=1212

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Director, Sales Operations and Support- Ooredoo, Kuwait

 Director, Sales Operations and Support- Ooredoo, Kuwait

The Role:

The objective of these role is to support the entire consumer business in their pre, present & post

transactions in an agile, within the guidleines & principles of the company to deliver an easy and superlative customer experience at our touch points.

This requires time to time adjustment of the process in servicing the customers, mitigating the challenges in conducting transactions effortlessly.

Interacting with interdepartment functions to deliver the above objectives

Raising the standard of the overall transactions provided by ooredoo and enhancing the digital roadmap for customers to have seamless online experinces.This may force  

 to redefine their interaction models.

To have regulatory controls which reflect the work procedures across all channels & units.

Dynamic rule positioned to ensure that all Sales Channels are capable to deliver their sales objectives from Systems availability and individual competencies perspectives.

 Maintain multiple touchpoints in the company, linking the Sales Department and its sales channels with Marketing, Technology, HR and Customer Experience in term of:

Systems availability and capabilities

New requirements of technical tools for Sales channels

Information Flow and Knowledge Management for Sales channels

Quality of services provided to customers via Sales channels

Sales teams (internal & External) Skills and Competencies development (Soft & Hard)

Key Accountabilities and Activities:

The objective of these role is to support the entire consumer business in their pre, present & post

To extent consequential & inconsequential support across all the technical aspects supporting the business to fulfill the transactions across all sales channels

Evaluate and manage the current set of systems and tools impacting the business positively

Subject matter expert and responsible for raising, collating and prioritizing all business related to RAS or other technical systems for change requests.

Overall management & bringing constant improvement in the help desk service that will provide uninterrupted online service to indirect & direct channels.

Lead the technical support team to provide after sales support through Sales department.

Manage a robust service audits Technical process to minimize revenue loss and improve customer experience.

Responsible for the implementation of all sales related technical process and policies.

Reviewing the overall sales related processes and policies, benchmark against best practices and make necessary changes for constant efficiency improvement.

Own and manage the business continuity process (RAS-BCP) to reduce business interruption and to increase sales and customer satisfaction.

From sales/business side to manage the production test for all new and existing products and services prior to commercial launch Management of overall system related functions, from business testing of products to changes in RAS/system interface/ DMS. And extending the knowhow across the sales channels

Own and manage strategic technical sales projects as assigned from time to time.

Interaction with other departments to ease the obstacles & enhance the overall development or implementation.

Holding sales related CR’s, BAU’s, improving systems & define sales users responsibilities.  Service Quality Assurance

Work closely with the Marketing & IT teams to create easily communicated training bilingual materials.

Ensure updates of training materials and communication releases over all communication channels.

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Perform miscellaneous job related duties as assigned. 

Supports training financial objectives by recommending budget items; controlling costs.

Ensure quality systems and processes are complied with at all times

Sales Technical Support

Be aware of latest technology related to business and manage the implementation when needed.

Automating all sales related technical support and tools.

Reimagining and reverse engineering of some of the interactions to digital so that customers to have seamless online experiences. This may require to redo the current set of transactions

Ensure adequate supply of all products at least for a quarter to function smoothly to meet the AOP budgets .

Able to plan & forecast the inventory in line with sales trajectory based on the new promotions

Supervise the overall logistical operations as a contact point between Supply Chain, Warehouse and Sales Department for post & pre inventory related stocks. The role here is to own the retail programme ( I,e physical infrastructure) from maintance of existing store to expansion with in the commercial guidelines.

Accountability starts from the overall  Retail store components, starting from Site Selection to New Store Opening Plan, Interior and Exterior Design & budgets. Aligning with sales.

Lead the transformation program across Sales department to empower the role of all customers touch points including owned shops, Franchisee’s shops and Sub dealers stores.

Accountable for the maintenance of existing Retail stores through Best Quality and Best prices approach. Assess Customer Experience and Quality of service/sales across Sales channels using different forms i.e. NPS, VOCE, Mystery Shopping, etc.

Coordinates with the Training Team to Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.

Manage the implementation of performance tools within Sales department (eQuiz, Mystery shopper, CSAT.)

Analyze the results of quality assurance tools within the sales department and highlights the gaps.

Analyze the Individual KPIs for Sales team and highlights the area of development to increase Quality to Determines training needs

Propose the suitable KPIs for the quality of Sales.

The assessment, progression and completion of learners in line with Awarding Organization code of Practice and Babcock Quality Assurance framework Ensure that the team is

Preparing new sales representatives by conducting orientation (Induction) to sales process/systems/manuals; developing individual coaching plans; providing resources and assistance; scheduling orientation drive-along with senior representatives.

Visiting Agents at branches delivering teaching, learning & assessment towards their apprenticeship framework, including functional skills qualifications

Building and developing relationships with employees to insure healthy work environment.

Identify and engage potential employers and learners onto Apprenticeship Programmers Apply the quality controls mechanism for quality of sales.

Perform required reports that measure the quality of Sales.

Perform periodical reports of Sales agents assessments results

Work with sales divisions’ managers to collect feedback and gather requirements related to Quality of Service/sales across channels and to take actions accordingly

Keep track of all information flow records and issue reports whenever needed by management.

Maintaining documentation on teaching, learning and assessment within the e-portfolio system

Manage own caseload to achieve timely completion rates for learners

 

Qualifications:

 University Degree

Other Information:

Required 3-5 years of experience in Sales, Training

3 + years management experience. Technical back ground is a plus

Strong knowledge of local market conditions and potential target market/

Customers and sales techniques.

Creative, innovative mind-set.

Effective verbal/written communication in both Arabic and English.

Project Management, Business administration, or any other related major.

Expert in MS Office.

Demonstrated expertise in business network operations

Apply Here:

https://careers.sniperhire.net/ooredoo/VacancyDetail.aspx?PageId=8100&BusinessUnitId=654&VacancyID=154995&ChannelID=1212

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Manager, Enterprise Risk Management ( ERM)- Ooredoo, Kuwait

 Manager, Enterprise Risk Management ( ERM)- Ooredoo, Kuwait

The Role::

To develop and execute an effective and robust strategy for enterprise risk management in OK. In addition to put in place risk awareness, identification and resolution processes across all parts of the organization which will ensure risk is mitigated in all parts of the business limiting revenue losses and maximizing returns, with strong emphasis on educating and implementing systems which will continually strengthen and improve ERM awareness and successes

Key Activities:

Development and implementation of company level ERM strategy and Road Maps and ensuring they are effectively executed.  Including leading and supporting the initiative to increase the level of Risk Management Maturity level in accordance with approved Board and Group guidance. 

support the business to implement effective risk registers that will enable the development and maintenance of a company-wide risk register 

Ensuring the integration of risk management into the business processes to assist in the risk management decision making based upon identified key risks, both specific and general.  

Work closely with the management to identify, prioritize, analyse, treat, monitor, validate and address strategic, financial, compliance and operational risk across all facets of the business.      

Participate in development and dissemination of communications across the organization to promote and build a proactive approach to risk identification and mitigation.  

Providing information on program status of ERM initiatives. 

Benchmark Risk Management practices, providing strategies for improvements where needed. 

Ensure the compliance of OK activities with the approved Group ERM framework.     

Ensure the implementation of ERM best practice. 

Participate in global telecommunication forums and risk management educational programs to stay abreast of emerging issues affecting the telecommunication industry.  Pursue professional development opportunities, including external and internal training and professional association memberships, and shares information gained with co-workers.

Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

Other duties as directed by the Head of Risk Management.

Qualifications:

Bachelor Degree business/accounting/finance/risk management or economics related discipline, or Computer Science /Operational Management.  

Other Information:

At least 5 years’ experience directly related to Enterprise Risk Management, preferably in the telecommunications industry. 

Proven demonstrable experience in developing ERM strategies and processes.

Significant knowledge of Risk Management models and their implementation. Professional qualifications in risk management, would be an advantage

Development of ERM strategies, road maps and Risk Appetite. 

Risk Identification and prioritization.

Quantitative and Qualitative Risk Analysis. 

Treatment options and Risk Monitoring.  

Establishment of Risk Registers and ERM Management tools.  

Strong interpersonal and communication skills and the ability to work effectively with a wide range of cultures in a diverse community, including ability to foster a cooperative work environment.

Ability to make effective and persuasive speeches and presentations to boards and senior management.

Ability to conduct risk awareness and risk analysis workshops. 

A complete understanding of ISO 3100 and COSO Frameworks. 

Mature ability to work collaboratively with management teams throughout the organization and to be seen as a valuable expert resource.

Business & Financial Acumen

Understand risk management model; adapt a model to the organization’s needs; understand how risk creates value.  Know the risk management process of creating a risk program, analysing risks, identifying solutions, using a decision process, and system administration.

Link risk initiatives into critical business drivers; perform risk identification, measurement, and analysis applying statistical concepts; create valid risk forecasts; perform risk mapping and risk profiling; determine the cost of risk.

The ability to apply risk control theories to create prevention, reduction, enablement, and enhancement tactics; can create emergency response and business continuity plans.

Understand the techniques, frameworks and processes for optimizing risk taking decisions within the organization.

Understand how to successfully design and implement projects; can prepare risk management report.

Implement and operate comprehensive risk management systems

Apply Here:

https://careers.sniperhire.net/ooredoo/VacancyDetail.aspx?PageId=8100&BusinessUnitId=654&VacancyID=154981&ChannelID=1212

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Senior Unit Manager (Farming)- Almarai, Al Kharj, Saudi Arabia

 Senior Unit Manager (Farming)- Almarai, Al Kharj, Saudi Arabia

CORE PURPOSE OF THE JOB:

To maximize production and thereby profit of the farm by planning and organizing all farm functional activities within assigned areas of responsibility and making the most efficient use of all resources at this disposal.

 

ACADEMIC QUALIFICATION:

Bachelor degree in Agriculture or equivalent qualification.

 

PROFESSIONAL EXPERIENCE:

5 years professional experience in the management of dairy herds.

 

COMPETENCIES:

- Livestock management skills.

-Must have good man management and influencing skills and be a good communicator.

Apply Here:

https://career5.successfactors.eu/career?career%5fns=job%5flisting&company=AlMaraiP&navBarLevel=JOB%5fSEARCH&rcm%5fsite%5flocale=en%5fGB&career_job_req_id=66968&selected_lang=en_GB&jobAlertController_jobAlertId=&jobAlertController_jobAlertName=&browserTimeZone=Asia/Calcutta&_s.crb=nQd%2bW9y7nQny9MRQ%2fno8iixVxlIb1fm7J6%2fQCOESOww%3d

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Dairy Technologist (Manufacturing)- Almarai, Saudi Arabia

 Dairy Technologist (Manufacturing)- Almarai, Saudi Arabia

CORE PURPOSE OF THE JOB:

To Maximise operations business performance by ensuring and confirming compliance to Almarai business/Quality management systems across the operation division and its inputs.

 

ACADEMIC / PROFESSIONAL QUALIFICATION:

Graduate in Dairy or Food science. Experience in Dairy industry, Computer knowledge in data management. Speak and write good English. Good communication skills. Auditing experience. Knowledge of GMP Knowledge of ISO 9001:2008, ISO 22000:2005 and AIB. Knowledge of Q Pulse or any electronic documentation system.

 

COMPETENCIES:

-Knowledge of ISO 9001:2008, ISO22000:2005 and HACCP.

-Computer knowledge in MS OFFICE.

-Speak and write good English. Result oriented.

-Organised.

Apply Here:

https://career5.successfactors.eu/career?career%5fns=job%5flisting&company=AlMaraiP&navBarLevel=JOB%5fSEARCH&rcm%5fsite%5flocale=en%5fGB&career_job_req_id=67262&selected_lang=en_GB&jobAlertController_jobAlertId=&jobAlertController_jobAlertName=&browserTimeZone=Asia/Calcutta&_s.crb=nQd%2bW9y7nQny9MRQ%2fno8iixVxlIb1fm7J6%2fQCOESOww%3d

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LinkedIn (Pro): We optimize your profile and get you started with "Networking" with the right people.

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