Facilities Manager- Red Castle, Dubai
Job Summary:
The Senior Manager HFM is responsible for managing all aspects of Hard Facility Management Operations on site and ensuring the mall is proactively managed and maintained to a high standard.
Ensures cost-effective facilities management of the mall to support the company’s strategic objective of achieving image for excellence by providing the necessary services.
The Senior Manager HFIVI will report to the Mall Director of Operations
The Senior Manager I-IFM, has four (4) direct reports (Electrical Manager, Mechanical Manager, Civil Manager and LEED Manager).
Senior Manager HFIV1 will work closely internally with various TDM departments, namely: Retail Relationship, Retail Delivery, Marketing, Specialty Leasing, Media & Advertising, Multimedia & Production, FM Commercial Team as well as externally with different service providers.
Development and implementation of a mall wide maintenance strategy.
Facility Management:
Manages the mall to ensure that assets are proactively managed and maintained to a high standard.
Inspects the mall on daily basis
Follows op for tenant complaints and suggestions.
Monitors supplier’s activities and alerts technical team when needed.
Implements general Health & Safety regulations, site insurance and coordination between fit out contractors and FM / BMS.
Project’s day to day technical operations and management including car parks.
Facility Strategy Management
Maintains cost-effective facilities management of the mall and its surrounding assets
Supports strategic objective of achieving energy management, environmental management and quality management.
Ensures all Facility Management processes are documented and communicated in line with RPM and RCP guidelines.
Ensures accurate tracking and filing of hard/soft copies of incoming/outgoing documents.
Supports setting up & development of the department budget and managing it.
Identifying & prioritising the needs for manpower aid equipment for allocated sites.
Anticipates issues, prioritizes and plan team’s arid own tasks well to ensure they are completed within set deadlines.
Operath: MS Management:
Reviews departmental targets on an on going basis and report to departments head, by weekly reports on achievements.
Plans, organises, implements and controls work procedures, schedules and maintenance programs to be followed by department’s various FM Assistant Managers / 7M Engineers to ensure each plan is delivered as targeted & established standards are met.
Makes periodic & surprise checks of all assets under his jurisdiction and implement rigours preventive and corrective maintenance regime.
Prepares plan for purchase of facilities maintenance vehicles, equipment & spare parts for referral to FM Engineers & purchasing department.
Prepares weekly report of activity.
Develop and implement appropriate KPI’s / Pi’s and CS F’s to maintain and deliver a world class facility.
Requirements
Required Skills & Competencies
Effective people management skills required.
Good knowledge and commitment to quality management principles.
Ability to adapt to and manage change.
Strong ability to solve problems.
Good organizational and forward planning skills.
Excellent English Language skills required.
Ability to communicate core message clearly and confidently to people across all levels inside and outside the organization.
Good presentation & negotiation skills.
Ability to identify employee strengths & weaknesses; coach and motivate them to perform well when team morale is low.
An in-depth knowledge and implementation experience of PM/PPM, CBM and RCM2 methodology across major facilities.
Previous employment in a Mall, Airport or large multifunctional facilities focused on retail provision
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