The Role
We’re looking for a Head of Account Management to join our Kuwait team. In this role, you’ll be leading Deliveroo’s Account Management team, tasked with managing Kuwait’s best restaurants and chains, and developing the partnerships we have with restaurant partners. You will be joining one of the fastest-growing start-ups globally, surrounded by a top-notch team of enthusiastic self-starters who are passionate about delivering a fantastic service and contributing to the exciting journey that Deliveroo is on.
This role requires an aggressive sales individual who can build solid relationships with all types of personalities in the F&B industry. It will also require the person to be able to lead, develop, mentor, and coach a large team of managers and associates. Ultimately, this person is responsible for maintaining and expanding our market leadership and solidifying our restaurant relationships.
What You'll Be Doing
Here’s what your day-to-day might look like:
Lead our Account Management strategy in Kuwait
Facilitate and lead meetings with high-profile F&B groups for new business, renegotiations, or relationship management;
Own relationships with key restaurant industry stakeholders, with a focus on building relationships and increasing profitability
Build up Deliveroo’s image and reputation as an established and valued leader in the Kuwaiti F&B industry
Managing a large portfolio of restaurants, driving restaurant performance through data analysis and industry knowledge to maximise order volume and growth potential
Coordinate with cross-functional departments to engage support for activities aimed to drive business growth and ensure operational efficiency (Marketing, Operations, Customer Service, Corporate)
Manage a team of talented account managers
Motivate the team to meet aggressive targets
Represent Deliveroo in F&B industry events
Adhere to internal processes to streamline administrative support
Build up Deliveroo’s image and reputation as an established and valued leader in Kuwait’s F&B industry.
What You'll Need to Thrive
Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:
5+ years of work experience
You’ll be a self-starter, capable of driving yourself to your team's targets.
Strong analytical and organisational skills
Strong sales skills and track record of account management success
History of exceeding revenue targets
Recent experience leading a team
Strong knowledge of the restaurant industry is a plus
Experience in a high-growth business environment or start-up is a plus
You must be outgoing and a strong communicator, whether face-to-face, through phone, or via email
Excellent attention to detail
Demonstrate experience using Microsoft Office tools and related project/program management applications to drive best practices
Fluent in English and Arabic
DETAILS TO REGISTER FOR THIS JOB:
Send your updated ATS-compliant CV:https://jobs.ashbyhq.com/deliveroo/1b40e5be-c4e2-451e-8b72-ff5eb90cd2cc?utm_source=LinkedInPaid
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