Workshop Supervisor - Toyota & Lexus, Al Futtaim Motors, Mussafah, UAE
About Position:
We are currently looking for technically competent & performance driven Workshop Supervisor to work for Toyota / Lexus. Reporting to the Aftersales Manager, you will be in charge of ensuring output of top quality work executed at maximum efficiency from the shop floors. In this role you will manage and lead a team of technical people in allocating workload and managing the day to day operations to drive workshop performance. Co-ordinate with different departments and distributor team ensure Fix It Right process is followed and vehicles are delivered on time in excellent condition.
Your key responsibilities are as follows:
Maintain good shop floor efficiency for quick / timely vehicle delivery and good profitability.
Ensure Technicians’ optimum utilization, productivity and efficiency.
Ensure proper job distribution, control and follow-up so that work is done correctly and as per schedule.
Ensure quality work for enhanced customer satisfaction and retention by minimizing repeat jobs hence increasing total workshop efficiency.
Train / coach to improve the ability of the team members and their efficiency.
Carries out road test before commencing job to confirm the complaint and test (static & dynamic) later to confirm effectiveness of repair.
Ensure strict implementation of company rules, regulations and procedures (including warranty) within company policies
Operational performance
To maximize the sold hors from Aftersales operation to meet the revenue performance objectives through target setting
Fix It Right
Adherence to FIR program as per Distributor Guidelines & Create a Culture to follow FIR process
Identify and management of FIR concerns, and set actions to close GAP on set KPI’s
Submission of branch Field Technical reports as set by Distributors and follow Technical bulletin and service bulletin
Workshop Management
Attendance
Ensure and management of attendance of all associates.
Planning & scheduling and Time clocking
Plan, Review, Manage and Implement utilization, productivity and efficiency of Technician & wash bay as per Standard Operating Procedure.
Quality Control
Review and manage quality control and action deviation to ensure reoccurrence through training and coaching.
On-time delivery of vehicles as per promised delivery time
People Management
On the Job coaching and identify training needs.
Conduct performance management review, Individual Development plan and disciplinary action where required
Promote associate engagement and conduct impact planning session.
Recruitment as per capacity model.
Vehicle Warranty Repair Management
Adherence to warranty process, rules and regulations as stipulated to the Principal.
Workshop Inventory
Tools and Equipment’
All tools and equipment’s availability/maintenance
Ensure all technicians tools and equipment comply as per distributor tool list.
Review current and assets and recommend replacement and additional equipment and maintenance, Callibration.
Manage asset disposal.
Lubricant and Consumables Stock
Consumables and wash bay product management
Monthly Oil and consumable inventory audit.
Projects
Small Group Activity
Manage, monitor and promote small group activity and kaizen effort in line with ASM support.
Special Projects
Support the implementation of special projects to enhance customer experience, such as transformation and Electronic Vehicle Health Check
Risk Management
HSSE & 4'S
HSSE & 4'S (Siting, Sorting, Sweeping and Spick & Span)
Compliance and reporting to HSE and 4's activities
Manage environmental compliance and ensure proper scrap and waste management
Process Compliance
Implementation and adherence to all SOP's, memorandums and commination as issued by Head Office or Principal
About You:
The ideal candidate for this role should possess a Degree or Diploma preferably in Automobile or Mechanical Engineering with Technical certifications
You will have at least a minimum of 6-7 years’ recent experience in an automotive dealership, 3 years in supervisory Role
You should have excellent technical knowledge and has the ability to write technical reports.
You should also be able to communicate effectively with strong analytical, communication and inter-personal skills with administrative competence.
Candidates with experience in the automotive industry as a Supervisor, Team Leader or Workshop Controller are highly preferred.
Having a valid UAE driving license is necessary for this role!
Job-Specific Skills:
Automotive dealer / distributor business processes
Working knowledge of MS office, ERP skills, KPI driven
Customer and operation focused
Problem solving and leadership skills
Inventory management skills
Apply Here:
https://www.afuturewithus.com/job/Abu-Dhabi-Workshop-Supervisor-Toyota-Lexus-Al-Futtaim-Motors-Mussafah%2C-UAE/736302001/
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