Latest Job Vacancies

Store Manager- Watsons, Dubai, UAE

Store Manager- Watsons, Dubai, UAE

About the Role

The job holder is responsible for planning, controlling and directing his store team to achieve highest level of customer service standards and in-store execution to deliver sustainable sales and profitable targets. JH provides excellent communication and people's skills in order to influence everyone to manifest the best professional customer service and equipped with the ability to understand and analyses sales figures to drive the business to achieve its targets.

Key Accountabilities

Profit Financial

    Drives, monitors and reviews sales performance and recommends action plans to deliver sales budget (Store Level)
    Conducts monthly meetings focusing on category sales performance with the selling personnel to update category performance and recommend action plans for improvement
    Implements strategies and ensures 100% execution of all programs to achieve sales target of all EXCLUSIVE products and submits feedback on promo effectiveness.
    Manages and controls store approved OPEX budgets ( i.e utilities, wrap supply, staff cost, etc)
    Recommends and initiates plans to optimize the stores’ controllable expense.
    Achieves shrinkage budget below tolerance level thru day to day monitoring of Retail Operating Standard Compliance (store level) Drives, monitors and reviews sales performance & recommends action plans to deliver agreed sales budget (Store level)

Commercial

    Checks and reviews the implementation of display and timely replenishment.
    Manages availability and timely replenishment of stocks.
    Ensures consistent, accurate and timely inventory adjustments (GAP, Cycle Counts, Negative Quantity on Hand, False Positive)
    Complies consistency with the Brand of Service Standards when dealing with customers (internal or external)
    Ensures customers shopping experience exceeds customers’ expectation.
    Handles and reports product queries, complaints and offer advise professionally aligned with the Brand of Service Standards procedure.
    Drives loyalty members programs and initiatives to achieve target transactions participation.
    Drives selling techniques to achieve target conversion/transaction rate
    Cascades on going promotions, activities, memos, bulletins following the standard power talk guidelines on a regular basis
    Checks and validates proper implementation and execution of promotional and store activities (e.g. promo call outs, hero displays and price changes)

Process

    Ensure policies, brand standards, grooming guidelines and internal control procedures are communicated and implemented as per SOP
    Demonstrate strong analytical skills and understanding of the system and reporting
    Monitor store controllable expenses, supervise loss, asset protection and risk management and be accountable for inventory management
    Liaising with mall management, store documentation as appropriate (daily reports, banking, refunds, exchanges, etc)
    Cashiering duties

People

    Plans and monitors Personal Development Plans In role development interventions.
    Identifies, implements and monitors team learning interventions.
    Reviews and discusses performance appraisal and personal plans of direct reports.
    Implements action plans for employee engagements

About You

Education:

Any relevant degree, bachelor or master’s degree would be a plus

Minimum Experience and Knowledge:

Min 3 to 5 years of experience in retail and team management

Job-Specific Skills:

Good knowledge of the fashion/beauty industry and trends Retail operational skills (stock, VM, systems, cash…) Computer skills

Management skills

Empathy Customer service and results oriented Leadership and problem-solving skills

Excellent relationship skills

Integrity and trust Dealing with ambiguity

Proactive with good team spirit and able to take initiatives

Apply here:
https://www.afuturewithus.com/job/Dubai-Store-Manager/725978501/

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RETAIL STORE MANAGER- Puma, Dubai, UAE

RETAIL STORE MANAGER- Puma, Dubai, UAE

Your Mission

    Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service.
    Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
    Responsible for recruitment, training, development and succession of high performing, results-driven Associates and Management.
    Prepare and administer timely and accurate performance appraisals for each member of the store team.
    Hold each member of the store team accountable for meeting / exceeding company expectations through weekly productivity conversations, daily coaching in the moment, performance recognition, and performance action notices as necessary.
    Analyze customer profiles, buying trends, and competitive information to impact and drive business.
    Communicate and provide feedback to Area Manager
    Implement, manage and monitor Loss Prevention education, training and awareness programs.
    Directly responsible for the execution and processing of both incoming and outgoing merchandise.
    Directly responsible for Loss Prevention and Operational compliance within the store.
    Achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory counts.
    Manage and communicate merchandise opportunities to the Area Manager.
    Communicate, manage and execute all Marketing driven initiatives and events within budget and according to all Policies & Procedures.
    Develop and maintain strong communication with local PR and marketing.
    Participate in new store openings and/or store closings; travel may be required.
    Attend Store Manager Meetings as well as all offsite training and position related meetings as required by Area/District Manager; travel may be required.
    Responsible for accurately processing sales, exchange, and refund transactions at the cash desk, with the proper operation of the POS system, handling forms of tender with accuracy and respect, and ensuring proper discounts are applied when applicable. Also, responsible for processing employee transactions while adhering to the Associate Discount Policy & Procedure.
    Ensure execution and maintenance of all Visual Guidelines as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards.
    Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs in a timely manner.
    Required to comply with all Policies & Procedures, operational core competencies and key accountabilities.
    Execute all requirements necessary to maintain a safe and compliant working environment for all Store Associates and Customers
    Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required.

Your Talent

Education:

    University degree desirable

Experience:

    Two to four years of management experience in a focused, customer service oriented retail environment (preferably apparel/footwear) with a results-driven track record

Capabilities:

    Proven ability to exceed sales targets
    Numerical accuracy
    Strong interpersonal, communication and motivational skills
    Strong organizational and time management skills
    Practical experience in Project Management, skills in implementing communications methods and event management
    Ability to make good judgement and quick decisions
    Interest in innovation and change
    Leadership skills
    PC-skills, MS-Office Knowledge, Internet
    Advanced in the English language (speaking, reading, writing)
    Customer service skills

Apply here:
https://about.puma.com/en/jobs/retail_store_manager_r13927?title=Retail%20Store%20Manager

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UAE/KSA/Oman/Qatar/Kuwait/Bahrain

Department Manager - Burberry, Dubai, UAE

Department Manager - Burberry, Dubai, UAE

JOB PURPOSE

Supporting the Store Manager to drive category performance with supervision of sales team to ensure great customer experiences. Driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience and Burberry Behaviours.
RESPONSIBILITIES

    Lead sales associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs
    Work to drive sales for an assigned category including partnering with the Store Manager on sell-through, team training on assigned category
    Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies
    Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers
    Drive partnership on the selling floor between sales associates, specialists, stock and operations team
    Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions
    Working closely with the Store Manager to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews
    Lead the integration of new joiners to the business
    Lead by example by delivering the Burberry Experience to customers when necessary
    Partner with Store Manager and Training to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates.
    Resolve difficult customer issues and escalate to management when necessary.
    In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales
    Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
    Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level
    Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations
    Create and maintain an open, positive and harmonious work environment
    Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures
    Additional duties as required.

PERSONAL PROFILE

    Advanced knowledge of POS system
    Previous luxury experience ideally in RTW
    Ability to handle complex customer service issues; (i.e. dissatisfied customers, complaints, returns, repairs & after-sales)
    Able to use a fluent and professional dialogue with clients and staffs
    Previous experience with Apple mobile devices and comfortable with the use of digital tools
    1-2 years previous supervisory or management experience in retail sales
    Arabic language desireable

Apply Here:
https://burberrycareers.com/job/Dubai-Department-Manager-Not/802773400/

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Senior Manager- Apple, Abu Dhabi, UAE

Senior Manager- Apple, Abu Dhabi, UAE

Summary
Posted: Mar 3, 2021
Role Number:200228099
The challenges and opportunities of a continuously evolving business make leadership at the Apple Store a rewarding career. It’s your job as a Senior Manager to lead the staff and operations of one or more store areas and seek solutions and results that create a high-performing work environment. By reading situations quickly and acting courageously, you are able to build success for the business and promote the Apple brand through unparalleled customer service.
Key Qualifications

    Ability to collaborate with the store leadership team to develop strategic plans across multiple business groups, improving process and surpassing standards to drive the business in the store
    Proven ability to inspire, coach, train, and develop store team members to consistently provide exceptional customer service and drive for results
    Experience adapting to challenges, providing support, and guiding communications in a constantly changing retail environment

Description
As a Senior Manager, you guide other leaders to inspire top performance from their teams. You monitor multiple lines of business within the store to achieve operational objectives and collaborate with corporate business partners to report results. You’re knowledgeable about the industry and keep up to date about competitors and trends. You lead the sales and customer support teams by example, finding solutions to create and maintain a high level of customer focus. To foster growth among your staff, you coach and encourage with clear communications. By developing strong relationships across teams and with customers, you create an environment that enhances loyalty for Apple products and services.
Additional Requirements

    • You have demonstrated leadership ability with at least five years of experience in a customer-facing sales setting.
    • Cross-industry experience is welcome — a retail background is not necessary.
    • You have a passion for learning about Apple technology and products.
    • You’re fluent in English (both written and spoken) and the local language. Multilingual ability is a plus.
    • You’ll need to be flexible with your schedule. Your work hours will be based on business needs.

Apply here:
https://jobs.apple.com/en-us/details/200228099/senior-manager?team=APPST

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Retail Manager - L'Occitane -Riyadh, KSA

Retail Manager - L'Occitane -Riyadh, KSA

What you'll be doing

At Chalhoub, creativity is a team effort! Working as a Retail Manager for L'Occitane in KSA means you will be having multifunctional role. You will be responsible to ensure that Area Managers and the team maximize the commercial performance of their retail shops and deliver exceptional client experience. You will also be responsible for implementing regional retail goals and objectives, budgets and commercial target in line with the brand's short and long term strategic objectives. You will partner with your team members to ensure excellence in team and retail performance through implementing strong talent management strategies.

Commercial Duties

    Set up targets by segments of key customers per store to Area Sales Managers and monitor performance vs. targets.
    Ensure that annual and monthly sales targets per store are properly distributed to Area Sales Managers and communicated in due time.
    Approve action plan to improve store top line and gross margin proposed by Area Sales Managers.
    Propose KPIs to be added to overall Retail’s menu of manageable and simple drivers for store staff line targets.
    Approve exceptional commercial discounts to customers as per thresholds, in specific cases.
    Propose topline and margin targets for budget of existing stores.
    Ensure that store topline developed during budget are accurate, achievable, challenging and meet management’s requests.
    Contribute to sell thru and gross margin assumptions for purchase budget by providing accurate data per store.
    Provide accurate assumptions regarding monthly seasonality of turnover per store.
    Ensure that new store topline targets developed during IRR are accurate, achievable, challenging and meet management’s requests.
    Monitor results of first 6 months of operations for new stores by building-up monthly target assessment with Area Sales Managers.
    Propose remedial plan before store closure and phasing out plan during closure.
    Approve remedial plan for underperforming stores.
    Ensure new product launches or new season collections are properly explained to Area Sales Managers

Operational Duties

    Monitor that store operations are executed as per the Group’s guidelines.
    Monitor shop expenses to not exceed the budget.
    Validate commission schemes for Store Managers.
    Organize pre-buying and post-buying sessions with buying team (e.g. calendar, mobilization of local teams) and participate to sessions in the countries.
    Monitor that stock discrepancies and other variances in stores are kept at a minimum.
    Act as a coordinator between store network and back-office for smooth execution of activities.
    Provide data and comments to Regional Marketing Team on marketing plan during preparation (e.g. promotions, in-store activations).

Talent Management Duties

    Assign individual objectives for employee performance management purposes.
    Manage performance, empower team, and provide formal and informal feedback in order to support professional development and maximize performance.
    Ensure identification and proper development and recognition of Talents within team.

What you'll need to succeed

    Proficiency in retail basics; budgeting, setting and analyzing KPI’s, forecasting, understanding of P&L, advising and proposing figures, sharing market insights for buying purposes.
    Proficiency in handling a high turnover business.
    Talented in people management.
    People and team oriented.
    Proactive, hands on and bring novelty to the team.
    Open to feedback, agent of change, humble and easy going.
    Adaptable communication style with frontline and top management stakeholders.

Apply here:
https://careers.chalhoubgroup.com/jobs/1389244-retail-manager-l-occitane-ksa

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Create a new CV to apply for jobs in the GCC:

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Latest Job Vacancies

Store Manager- Watsons, Dubai, UAE

RETAIL STORE MANAGER- Puma, Dubai, UAE

Department Manager - Burberry, Dubai, UAE

Senior Manager- Apple, Abu Dhabi, UAE

Retail Manager - L'Occitane -Riyadh, KSA

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