Key Responsibilities
Support implementation, rollout, and troubleshooting of AI-driven workplace tools and automation initiatives across the organization.
Identify opportunities to automate repetitive IT processes (provisioning, access management, reporting, ticket routing).
Provide advanced remote and onsite IT support to employees globally, with physical ownership of the Dubai office.
Act as Tier 2/3 escalation point for complex technical issues across macOS, Windows, identity, SaaS, and endpoint security environments.
Ensure continuous operational support in a multi-region, hybrid, cloud-based organization.
Lead onboarding and offboarding processes, including automated provisioning, hardware deployment, access control, and license management.
Administer and maintain SaaS platforms
Deploy, configure, and manage end-user devices via MDM platforms (Jamf, Intune), enforcing compliance and security baselines.
Manage hardware inventory, lifecycle management, and local IT infrastructure in Dubai (networking equipment, meeting rooms, peripherals).
Monitor and resolve incidents via Jira Service Management while maintaining SLA standards.
Requirements
4+ years of experience in IT Help Desk / IT Support within a global, multi-site, cloud-first organization.
Experience implementing or supporting IT automations (workflow automation, scripting, provisioning flows, API integrations).
Proven experience in a senior or escalation-level (Tier 2/3) support role.
Hands-on experience with MDM tools (Jamf, Intune, or equivalent)
Familiarity with AI-enabled workplace tools and supporting end users in AI-driven environments.
Scripting skills (PowerShell, Bash, Python) – strong advantage.
Strong troubleshooting skills across macOS, Windows, networking, and device compliance.
Strong ownership mindset, independence, and excellent communication skills in English.
DETAILS TO REGISTER FOR THIS JOB:
Send your updated ATS-compliant CV:https://www.rapyd.net/company/careers/positions/it-support-specialist-dubai/
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What is an ATS CV?
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Entry Level (0 - 2 Years Career Experience)
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Mid Level Professional (5 - 8 Years Career Experience)
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Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)
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Read the recommendations our customers have given us, on my LinkedIn profile.
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Submit your CV here, as well:
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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.
It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.
Excited about working in the GCC? Click on one of the banner's below...
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We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.
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This is a Social Initiative from our team @ dubai-forever.com, so please help in this Noble Task by Forwarding these jobs within your Network.
Do this GOOD DEED.
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