Cafe Assistant - Customer Service Associate, Al Futtaim Private Company LLC, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Job Requisition ID: 167250

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

 

 

 

Overview of the role:

 

Maintains aspirational hospitality and fresh counter standards throughout the trading day for customers and colleagues. Maintaining a safe and legal working environment for customers and colleagues.

 

 

What you will do:-

Description of Accountability:

 

Maintains aspirational Hospitality and Fresh Counter standards throughout the trading day for customers and colleagues

 

    Uses the Ready to Trade Checklist and product

      specification checklist to maintain opening Standards

    Ensures products are displayed according to visual

      display standards for opening and maintained at all time

    Implements principles of ‘Clean As You Go’ for kit, counters and seating areas
    Logs equipment failures in line with the checklist provided
    Prepares the product for the customer focusing on presentation, quality and efficiency as per the SOP
    Maintains a high level of personal and food hygiene at all times

 

Aware of sales targets and uses this information to drive additional sales

 

    Uses their knowledge to share and support customers with their purchase, including location of products, newness, nutritional content, size, how it differs from the competition and price range, etc.
    Seeks opportunity to promote deals and offers, up sell and offer perfect partner products
    Drives Units Per Transactions by ensuring correct products are in the right place and replenished
    Helps the customers to shop via the different   options

      e.g. Cake orders, Take away service, Menu orders,  Call

      and Collect (During Ramadan Only)

    Provides targeted product tasting to educate customers on new products, increase product awareness and increase sales where applicable
    Understands what the point of difference is between M&S products and the equivalent products with other retailers
    Uses selling skills and in depth knowledge of products to personally drive sales

 

Replenishes products throughout the trading day

 

    Check stock reports for new and replenished lines and ensure they are displayed
    Maintains the integrity of store stock system, including the correct recording of waste and tasting quality through Manual input of all checklist and timely submission to the admin team for input into the system
    Drives stock accuracy processes through stock counts, stock take, log system.
    Carries out simple counts, utilizing stock file report and completes full bi-weekly stock count

 

Maintains a safe and legal working environment for customers and colleagues

 

    Completes Date Expired Food (DEF) process, hot food temperature due diligence and signs DEF documentation relevant to area
    Maintains the cold chain and frozen temperature requirements
    Ensures all legal ticketing process and decor within section is delivered to policy
    Delivers a safe working environment for both customers and colleagues
    Carries out price checking, actions red alerts.
    Maintains a high level of personal and food hygiene at all times
    Uses equipment in line with health and safety principles and training
    Takes responsibility for maintaining store equipment
    Has an awareness of potential hazards and takes appropriate action.

 

 

Required Skills to be successful:-

 

    The Café Assistant should have a friendly and engaging personality and be comfortable with working with members of the general public.  They should be confident, helpful and polite and be physically fit as they will be on their feet for most of the day. They should have a comprehensive understanding of the areas of sales they are working in: i.e. retail, F&B, fast moving stock, etc.  Most importantly they should be able to work as part of a team.   
    Good verbal communication skills
    F&B hygiene knowledge and certification
    Some heavy lifting
    Ability to stand for a minimum of 8 hours

 

What equips you for the role:

    High School (Bachelor Preferred)
    4-5 years’ experience in F&B (Food and Beverage)
    Proven ability to achieve goals.
    Good Personality
    Good communication skills
    Excellent relationship skills
    Accountability

 


We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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