Customer Support Analyst, Black & Grey, Dubai, UAE

 Black & Grey HR is recruiting for an upcoming Financial Services company in Dubai , UAE . Our Client is looking to hire a talented Customer Support Analyst to join their team.

- Communicate with customers across different channels (phone, email, chat)

- Respond to customer inquiries around deposits, trading, KYC, etc.

- Work efficiently and effectively, both as a team and independently, documenting request outcomes for accurate tracking and analysis

- Utilize appropriate resource materials to effectively and accurately interpret‚ respond and resolve customer inquiries and problems in a timely and accurate manner.

- Preparing appropriate documentation in the call tracking system on incoming telephone calls
- Ensure that cases are resolved and closed to customer satisfaction

Requirements

- Bachelor’s Degree, with a business, technology, or a quantitative focus
- Customer Service orientation
- Personal interest/knowledge in cryptocurrencies and trading
- Prior experience in a trading firm, payment processing, crypto is a plus
- Able to solve practical problems-Able to interpret a variety of instructions furnished in oral, written or scheduled form 

- Strong communication ability (listening, verbal, written) 

https://black-grey.zohorecruit.com/recruit/ViewJob.na?digest=HjILvLI%4053Mx6bWWCNhqHDTN.E1BmiOSdDZGf3szmdM-&embedsource=LinkedIn%2BLimited%2BListings

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