Customer Service Executive - Dubai
DH 8,001-10,000 per month, Permanent, Full-time
Career Level: Mid Level
Minimum Education Level
Bachelors Degree
English Level
Proficient
Microsoft Office Skills
MS Excel
General Skills
Good Communication Skills
Ability to Join
Immediately Responsibilities
Process service dispatch request received from technical support team
Identify suitable field staff by optimizing: qualification, location, availability.
Resolve resource conflicts by re-planning of activities within defined scope.
Manage escalation in case of unavailability of field staff according to the process.
Monitor service delivery by field staff ensure estimate time of arrival is met
Monitor spare part delivery status and inform customer if change is required.
Manage the escalate or spare part issues with Logistics also manage tool and equipment logistic
Schedule field staff for planned service events such as preventive, maintenance, updates and installation as per service requirements.
Register Here: https://www.careerjet.ae/jobad/aefb4a253843fe54a783181e04d85b1093
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