Services Operations Quality Manager, GE Power, Multiple Locations

Job Description Summary

GE Gas Power
Welcome to tomorrow's energy—today!
https://www.ge.com/gas-power
Access to affordable, reliable, flexible, and sustainable power is fundamental to modern life. As the world is shifting towards a lower carbon future, GE Gas Power is ready to be your partner in leveraging the role of natural gas for powering the world today and tomorrow. A corporate culture dating back 130 years: GE’s foundations were laid by Thomas Edison nearly 130 years ago, and the company continues to provide innovative solutions for a wide range of critical problems around the world. GE’s deep-rooted culture serves as the backbone for every step taken at GE Gas Power. With more than 300,000 employees and operations in over 170 countries, GE employees reflect both the local communities we serve and the people with whom we do business.

Diversity at GE
We believe diversity makes us more competitive and creates value for our customers, shareholders, and employees. We believe in the value of each person’s unique identity, background, and experiences and are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected, and that they belong. By embracing diverse teams and perspectives, we are better equipped to build a world that works
Our approach to diversity will be based on the following objectives:
• Our employees – to continue to strive to ensure that our workforce is as diverse as the communities in which we operate, while always upholding the importance of merit.
• Our workplace – to create an inclusive culture that recognizes employees’ unique needs, helps them reach their full potential, and nurtures their diverse talents.
• Our community – to strive for diversity in suppliers and partners and engage with the communities in which we operate to support diversity.
Partner with Region Leaders to drive Quality improvement in Services Operations, using Continuous Improvement methodologies. Responsible for leading Quality measurement system implementation, analytics that improve the customer experience and enable operational improvement for the business.
Lead solutions to improve capture processes and drive COPQ Improvement Projects

Job Description

Roles and Responsibilities

  • Provide leadership and direction to a highly matrixed team to develop key leading and lagging performance indicators to measure and drive quality in Services
  • Support operations on driving operational processes compliance and excellence
  • Educate, coach, and mentor operations and team on quality strategy, quality culture, quality assurance and continuous improvement methodologies.
  • Drive the identification, aggregation and mitigation of Cost of poor Quality and margin erosion cases
  • Lead solutions to improve CoPQ capture.
  • Coordinate the Issues Resolution cases, Audits Plan, and compliance to procedures
  • Facilitate Root Cause Analyses (RCA) and drive Corrective and Preventive Action (CAPA) for any performance gaps and execution misses in commercial
  • Serve as a change agent in institutionalizing Quality, Lean Six Sigma, and simplification methodologies, to drive effectiveness
  • Lead a regular operating rhythm around outage planning and customer facing metrics including trend analysis and improvement plans for Services Operations.
  • Drive the improvement project leadership.

Required Qualifications

  • Bachelor's Degree in Business or Technical Discipline from an accredited college or university
  • Substantive level of experience in Oil&Energy industry.
  • Significant experience and proficiency in project management and quality management.
  • Relevant experience in EMEA region
  • Able to travel 20% in their work schedule within the region.

Desired Characteristics

  • Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills
  • Familiarity with power plants systems, Gas / Steam Turbine Generator
  • Demonstrated success in change management and organizational transformation
  • Six Sigma Black Belt certification and/or a proven education or work history in statistical
  • Global experience implementing and influencing change and quality improvement initiatives
  • Quality control and measurement system experience
  • Clear understanding of the basic roles, functions, and products / services / repairs within GE
  • Self-motivated and possess demonstrated ability to motivate others to achieve results
  • APQP.TS.16949. or similar

Additional Information

Relocation Assistance Provided: No

#LI-Remote - This is a remote position
Inclusion & Diversity
We are passionate about creating an inclusive work environment. By valuing the ideas and contributions of a diverse workforce we help inspire others to grow, succeed, and raise the bar for everyone. Join us at GE Gas Power, where results can be achieved by embracing a community of belonging.  
About GE Gas Power
GE Gas Power engineers cleaner, more accessible energy that people depend on, powering growth and prosperity for people everywhere. Our leading technologies produce a third of the world’s electricity thanks to our talented people, who make gas work for our customers, stakeholders and the world. Through relentless innovation and continuous partnership with our customers, we are building the energy technologies of the future and providing the cleaner, more efficient power people depend on today.



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