Overview
Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence
Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence
Responsibilities
- Serves as primary customer point of contact for execution of assigned customer contract(s) and related projects. Performs as direct interface for customer relative to execution of new and existing contracts/orders and proactive management of customer issues.
- Drives day to day team activities to meet program milestones/deliverables and track progress.
- Ensure program/project deliverables are compliant with contractual requirements and regulations, including monthly status reports and monthly Program Management Reviews.
- Execute programs in accordance with business and corporate objectives
- Direct and manage program development from beginning to end, overseeing quality control throughout program lifecycle
- Provide leadership to a globally dispersed, matrixed program support team to review/assess contract requirements, ensure complete contract compliance and on-time completion of all deliverables, and to define and coordinate program solutions as required
- Estimate the resources and participants needed to achieve project goals, and where required, negotiate with other department managers for the acquisition of required personnel
- Manage project risks and issues, escalating to management and customer wherever necessary
- Track and report project performance (milestones & budget adherence)
- Provide internal business performance tracking and reporting/forecasting for each assigned program including delivery status, contract issues, revenue, margin and cash flow position, risks and opportunities, key actions/escalations to ensure business performance success.
- Work closely with sales personnel, proposal team, and other organizations to identify and pursue new and/or follow-on business opportunities
- Liaise with program stakeholders with keen ability to adjust communication depending on audience
- Exercise judgment and delegated authority for planning, directing, coordinating and executing complex project/programs
- Proactively manage changes in program scope, identify potential crises, and devise contingency plans
- Identify and manage project dependencies and critical path
- Build, develop, and grow business relationships vital to the success of the program
- Serves as primary customer point of contact for execution of assigned customer contract(s) and related projects. Performs as direct interface for customer relative to execution of new and existing contracts/orders and proactive management of customer issues.
- Drives day to day team activities to meet program milestones/deliverables and track progress.
- Ensure program/project deliverables are compliant with contractual requirements and regulations, including monthly status reports and monthly Program Management Reviews.
- Execute programs in accordance with business and corporate objectives
- Direct and manage program development from beginning to end, overseeing quality control throughout program lifecycle
- Provide leadership to a globally dispersed, matrixed program support team to review/assess contract requirements, ensure complete contract compliance and on-time completion of all deliverables, and to define and coordinate program solutions as required
- Estimate the resources and participants needed to achieve project goals, and where required, negotiate with other department managers for the acquisition of required personnel
- Manage project risks and issues, escalating to management and customer wherever necessary
- Track and report project performance (milestones & budget adherence)
- Provide internal business performance tracking and reporting/forecasting for each assigned program including delivery status, contract issues, revenue, margin and cash flow position, risks and opportunities, key actions/escalations to ensure business performance success.
- Work closely with sales personnel, proposal team, and other organizations to identify and pursue new and/or follow-on business opportunities
- Liaise with program stakeholders with keen ability to adjust communication depending on audience
- Exercise judgment and delegated authority for planning, directing, coordinating and executing complex project/programs
- Proactively manage changes in program scope, identify potential crises, and devise contingency plans
- Identify and manage project dependencies and critical path
- Build, develop, and grow business relationships vital to the success of the program
Qualifications
- Bachelor's degree in business or a technical field highly desired
- Requirement to live and work in Qatar
- PMP and/or Prince2 Certified required
- A minimum of seven (7) years of related complex program management experience in leading customer programs/projects on high technology equipment and/or service contracts.
- Experience in building, managing, and leading cross functional matrixed teams in a fast paced and challenging business environment.
- Must be able to prioritize multiple tasks with competing priorities
- Strong customer relationship skills and customer focus required including ability to maintain high customer satisfaction while also ensuring all company goals and objectives are met.
- Strong working knowledge of acquisition processes, proposal development, contract negotiations, and executing varied contract types
- Demonstrated strong team building and collaboration abilities with effective leadership for this level of responsibility.
- Excellent and effective communication, presentation, and analytical and problem solving skills.
- Thorough knowledge of all appropriate ethical standards
- Advanced working knowledge of a variety of computer software applications in word processing, spreadsheets, databases, presentation software (MSWord, Excel, Access, PowerPoint), and Outlook
- Experience working with an R&D and/or a Product Manufacturing Company
- Bachelor's degree in business or a technical field highly desired
- Requirement to live and work in Qatar
- PMP and/or Prince2 Certified required
- A minimum of seven (7) years of related complex program management experience in leading customer programs/projects on high technology equipment and/or service contracts.
- Experience in building, managing, and leading cross functional matrixed teams in a fast paced and challenging business environment.
- Must be able to prioritize multiple tasks with competing priorities
- Strong customer relationship skills and customer focus required including ability to maintain high customer satisfaction while also ensuring all company goals and objectives are met.
- Strong working knowledge of acquisition processes, proposal development, contract negotiations, and executing varied contract types
- Demonstrated strong team building and collaboration abilities with effective leadership for this level of responsibility.
- Excellent and effective communication, presentation, and analytical and problem solving skills.
- Thorough knowledge of all appropriate ethical standards
- Advanced working knowledge of a variety of computer software applications in word processing, spreadsheets, databases, presentation software (MSWord, Excel, Access, PowerPoint), and Outlook
- Experience working with an R&D and/or a Product Manufacturing Company
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