We need a Customer Service Executive,
23 July, 2024
DUTIES & RESPONSIBILITIES
General Duties
- Adheres to established departmental policies & procedures and initiates action, to attend patients, as per established procedures.
- Greets patients and patient visitors, determines nature/ purpose of visit and directs them accordingly.
- Answers queries on telephone and makes appointments for the patients, over the telephone if necessary.
- Provides information about Hospital, such as location of departments/offices, employees within the organization or services provided.
- Handles patients registration, all clinical booking procedures, schedules appointments and does follow ups.
- Ascertains from the patient the Physician he/she desires to consult. Enters necessary information in the system and prepares required documents & appointment slips.
- Guides patients to the proper clinic/patient’s room in coordination with the attending porter.
- Verifies all insurance benefits assigned to the Hospital to determine whether insurance coverage meets the standards as per the Hospital policy.
- Verifies fee collected from various patients and hands over the cash to the Reception Supervisor for depositing in the Finance Department.
- Maintains departmental records and files and takes care of Department equipment.
- Participates in departmental meetings and related in-service educational programmers.
- Attends training courses related to new task, if required.
- Performs other duties as and when assigned
In Patient Department Duties
- Prepares pre-admission and admitting forms & reports and facilitates room transfers.
- Files registration and makes appointments for the patients.
- Reviews Hospital admissions to ensure accurate financial & biographical data, ensures proper procurement and maintenance of documentation into the Hospital records.
- Makes bed assignments in collaboration with the Nursing units, based on patient preference, condition and diagnosis.
- Notifies department head about admissions that do not meet the Hospital financial policy criteria.
- Reviews and prepares admitting and death or birth records to ensure compliance with medical-legal requirements.
JOB REQUIREMENTS
Education :
High School. Graduate of an accredited university preferred.
Experience :
2- 3 years experience as a receptionist of a reputed hospital/five star hotel. Must have sufficient experience in cash handling.
Other Skills
Technical Skills :
Good math skills. Familiarity with medical terminology
Administrative Skills :
Attention to details, Good telephone etiquettes, Fair knowledge of managing files / records, Team player Stress management and Time management skills
Soft Skills :
Good communication and Inter-personal skills.
Language Skills:
Expertise in written and spoken English and Arabic
Computer Skills:
MS Office (Word, Excel, Outlook) and Internet
Personal Attributes :
The incumbent must demonstrate the following personal attributes:
- honest and trustworthy
- cultural awareness and sensitivity
- sound work ethics
- presentable with good sense of personal hygiene
WORKING CONDITIONS
- Works indoors throughout the shift in temperature controlled, clean, well light and pleasant surroundings.
- May involve long periods of sitting; telephone and in front of a computer screen. Occasionally stands and walks short distances; bend, stoop and reach to perform routine job tasks.
- Requires the ability to work under pressure with a diverse population, including staff, physicians, clients, patients, insurance companies and other members of the public
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