International Marine Service Engineer (MSH), Alfa Laval, Dubai, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Directly responsible for the Field Service Job Execution of following products
Pure Ballast System, Marine Separators, Fresh water Generators and Plate heat exchangers Quality of Service report, Updating reports and settings in CRM tool, Timely update of timesheets, Customer satisfaction survey report.
Indirectly responsible for the overall Regional Service & Marine objectives and growth targets.

Key Tasks

    Undertaking servicing of equipment’s as per customer satisfaction and on time.
    Meeting Field service KPI’s aligned with customers’ requirements
    Explore business development in every possible opportunity.
    Support Warrantee claim handling
    Explore opportunities for new performance agreements/ service contracts
    Acquire up-to-date technical knowledge about products and applications
    Capture and update installed base

Safety:

    Ensure use of adequate Personal Protective Equipment ( PPE) during every service visit
    Adhere to safety instructions/ policy diligently
    Report Safety issues and ensure safe working

Market Intelligence, Customer insight Customer Satisfaction:

    Resolve customer complaints at the shortest possible time.
    Proactive recommendation to customers for timely purchase of spares.
    Follow up on actions and promises made to customers
    Communicate Product related change notifications
    Train customers on installed products
    Receive/gather customers’ insight and feedback and communicate/act on same
    Communicate the sales leads to sales organization

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DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-compliant CV is MANDATORY!

https://alfalaval.wd3.myworkdayjobs.com/en-US/Alfa_Laval_jobs/job/Dubai/International-Marine-Service-Engineer--MSH-_JR0035179?sType=Indeed





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