Associate Manager-Customer Services.Unit Customer Services-Oils&Fats, IFFCO Group, Sharjah, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Description:
Job Summary

Establish optimum Long, short & medium term shipment & effective logistics plans to meet market requirements etc with optimum utilisation of available resources.
Roles & Responsibilities

    Order ‘booking’ through ERP system
    Planning dispatch schedule, ensuring faster throughput
    Handling shipment advice and documentation
    Arranging Arabic border documentation with Ministry, custom and Municipality
    Custodian of Customer Master Management
    Generating Weekly Sales report
    Monthly reporting of Sales Forecasting, OTIF and Truck movement       
    Supporting role in inventory management
    Supporting the management to minimize Inventory Obsolescence
    Handling and supporting the activities of direct reports during their absence
    Certificate of Origin registration with Ministry
    Handling customer complaints, coordinating with various departments for resolution
    Understand, reflect & practice IFFCO’s vision & values.

KPIs

    Achieving best rate through freight cost negotiations
    Achieving OTIF as per targets
    Optimizing forecast accuracy
    Ensuring Finished Good inventory  and inventory obsolescence within stipulated limits

Work experience requirement

5-8 years of Customer Service/Supply Chain experience from relevant manufacturing industry
Qualification

    Bachelors degree in engineering/supply chain or any relevant discipline.
    Preferable MBA

Competencies
Dispatch Documentation
Sales Order Process Management
Logistics Planning
Customer Management
Sales and Distribution Strategy Management
Communicating effectively
Self and Team Management
Planning & Decision Making
Customer Centricity
Ownership & Result Orientation
Business Unit:  DELMON Products Ltd. (2230)
Business Group:  Oils&Fats (2209)

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