As an International Field Operations Manager, you'll be responsible for driving key service delivery programs and capacity/workforce planning initiatives to ensure field efficiency and effectiveness, customer satisfaction, problem resolution, cost reduction, process improvement, optimization, simplification and compliance to laws and regulations through the coordination of resources and efforts among and between multiple customer and GE Healthcare functions / teams.
This is a multi-location posting as the role can be conducted from any country within the International Region. The final location will be the successful candidate’s location.
Job Description
Responsibilities
Working closely with International zones to optimize the location, skills, and capacity of the field and remote resources by minimizing the travel and maximizing utilization,
Ensuring the dispatching process of the service requests to field resources consider the qualification, distance, and combination opportunities,
Monitoring the progress and deep dive together with zone teams to identify the root causes that holds zones back from achieving the targets, decide on the countermeasures and ensure the actions are taken timely,
Following up the best practices, sharing within with the zones, deciding on which one might be a good fit considering costs and benefits for workforce planning performance,
Building the long-term strategy and vision for workforce planning and convert this vision into tactical objectives and targets by working closely with zone teams to ensure those objectives are met in a timely manner, with the given budget and quality,
Defining standard debriefing and dispatching practices, working closely with zones to identify gaps and improvement opportunities,
Driving alignment across International in the way we work based on best practices observed or developed,
Communicating the progress of the components listed above to senior leadership, global service and zone teams effectively as needed,
Monitoring and improvement of key service performance indicators.
Required Qualifications & Skills
Bachelor’s degree in business, engineering, or a related discipline.
Strong experience in service with W2W understanding of Service Delivery,
Lean mindset, knowledge, and experience,
Outstanding interpersonal skills and ability to communicate at tactical and strategic level,
Excellent verbal, written, and communication skills,
Ability to influence, effectively to understand and engage as a horizontal team player and drive change cross-functionally in a highly matrixed environmentm
Ability to resolve problems by creating project plans and developing business actions with strong data analyzing skills,
Demonstrated ability to work through complexity, manage stakeholders and make aligned decisions as required,
Demonstrated tendency to challenge the status quo and drive constant improvement in process and ability to achieve organizational goals,
Knowledge of data handling and business intelligence tools, such as SQL, complex excel formulas, power BI and Spotfire
Change agent with strong credibility and influence in the organization,
Customer-focused in defining quality and establishing priorities,
Proficient in the soft skills necessary to be an effective program manager,
Proven leadership and effective decision-making capabilities,
Ability to make executive level presentations (internal and external),
Demonstrated experience in leading multicultural and remote teams.
#LI-Hybrid
#LI-MT1
Additional Information
Relocation Assistance Provided: No
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