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Description
Customer
· Implement a high standard of customer focus and ensure an outstanding shopping experience for our customers in the store
· Monitor and continually seek to understand the commercial environment, market trends, competitor activity and service offers in the retail sector and their impact on store
• To have a clear understanding of our store customer profile (key demographics such as, age, nationality and gender), their shopping behaviors and needs
· Responsible for regular assessment of customer service standards and timely resolution of complaints / queries within the store, in line with Company policy
· Collaborate with the Store team to analyze and action insights on customer shopping experience gathered through in store customer interactions and monthly mystery shopping feedback
• Responsible for clear and updated customer guidance in the store
• Build strong customer relations through optimizing the potential of our Shukran program
Offer
· Perform regular floor walks and ensure compliance to manuals and Home Centre service levels and standards
· Ensure availability and effective functioning of all Home Centre services and shopping tools in the store
· Adopt a friendly and responsible approach with our customers and ensure efficient and effective handling of customer complaints, refunds, goods exchange, returns in line with the Company policy
· Monitor waiting time for customers, propose solutions and work with the store team to improve scheduling and reduce the waiting time
· Responsible for ensuring fast and convenient payment process in the store
• Ensure compliance to operations guidelines related to customer service, store operations, back end and cash office as per the manual
• Conduct regular departmental self-audits, review and analyze the feedback and prepare action plan to take corrective measures
• Maintain high standards of visual appearance throughout the store
• Work with the Store Manager and team to ensure a friendly and homely shopping experience for customers and their families in the store
• Maintain Health & Safety standards and ensure that there is a safe and secure environment in the store for visitors and co-workers
Commercial Performance
· Drive retail KPIs and operation standards to achieve and maximize productivity targets
People
• Work with Team in the store to identify performers and provide training and on the job coaching
• Responsible for delivering Early Morning Training sessions and IST training & development program to all store staff and provide related monthly reports
Qualifications
Primary Location: United Arab Emirates
Job: Retail Operations
Organization: Homecentre UAE
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: Nov 15, 2023, 8:35:37 PM
DETAILS TO REGISTER FOR THIS JOB:
https://landmarkgroup.taleo.net/careersection/ex/jobdetail.ftl?job=230003T4&lang=enApplied For Many Jobs, But Didn't Get Any Interview Calls? Apply For This Job Using a Branded AI-compliant ATS-Friendly CV from Dubai-Forever.Com.
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