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ob title
Sr. Specialist Demand HCM (Human Capital Management)
Grade
Stream
Commercial & Downstream
Function
PT&C - IDS - Demand Mgmt. Commercial & Support Functions
Location
Oman – Suhar
Budget control
Reporting to
Manager Demand Mgmt. Commercial & Support Functions
Direct reports
-
Job purpose
Support the activities for HCM (People) Management at RPI & Plastics, under delegated authority from Manager Demand Mgmt. Commercial & Support Functions, acting as single point of contact between HCM (People) and IDS function (representing the IT) and be internal consultant to the People Process Owners helping to develop business cases for all IT investments, by (1) Using a deep understanding of business processes and technology to Identify and elicit requirements capturing and prioritizing business demands, and (2) Provide support on business-led technology initiatives and ensure seamless and value orientated IT service delivery; in order to support Information Management & digital Transformation at RPI & Plastics to ensure the continuity and efficiency of the business., and (3) managing system enhancements & changes, to ensure that OQ’s IT Systems and Applications are aligned with the needs of the company.
The position will act in accordance with the Group’s Mission, Vision, Values & Strategies, as well as, policies, guidelines and standards, supported by an IT Technology platform, HSE standards, Omani’s government & other legal justifications, and best international practices in consonance with national objectives
Main tasks and responsibilities
Maintain HCM (People) demand process for new proposals with overall responsibility for steering these proposals through the early phases of approval
Develop and enhance relationships with key HCM (People) business stakeholders. This includes building positive relationship development, both horizontally and vertically, actively managing escalation of IT support requests, ensuring timely response, monitoring satisfaction levels and avoiding risk.
Address HCM (People) business demand by capturing high level technology requirements and identifying opportunities to add value.
Ensure high level technology impact analysis is provided to business
Provide functional and level 2 support on HCM (People) related applications and systems
Ensures adherence to People, Technology & Culture best practices during implementations and matches these activities to available systems capabilities or researches and recommends alternatives.
Support the HCM (People) Process Owners on prioritization of work and IT resources to optimize available resources and funds
Participate in projects in particular the area of process, cost-benefit analyses, QA/UAT testing as needed and training.
Advice the HCM (People) Business Owner with regards to SAP and other supporting systems related decisions, and ensure the business units understand the technology solution, overall solution delivery, and compliance to governance processes, architecture standards, etc.
Resolve cross process issues with Demand Specialists in other functions
Keeps HCM (People) Process Owners informed of potential IT solutions
Maintain active communication with HCM (People) business stakeholders both during normal business conditions and in case of crisis. This includes establish communication processes and channels across HCM (People) business functions.
Identify and mitigate potential problems in the quality of services provided by IDS to People & Culture business.
Promote and communicate IDS policies, standards and processes.
Key interactions
Internal: IDS, People Technology & Culture
External: 3rd party Contractors, Vendors & Suppliers
Notable Working Conditions. Office environment, intensive computer screen use, sporadic visits to operation site.
Education requirements
Minimum Qualifications for this position is a Bachelor’s degree IT or related disciplines.
Language
Excellent knowledge of written, read, and spoken English
Background and experience
Competencies and skills
Bachelor’s degree IT or related disciplines
Sr.Specialist
8+ years of relevant experience
Both:
Experience in SAP HCM, SuccessFactors
Broad knowledge of various People & Culture business processes
Experience of building relationships with leadership, with a proven ability to influence and collaborate at all levels
Soft:
Analytical skills
Planning skills
Forward thinking
Strong communication & presentation skills
Influencing skills
Prioritization skills and experience
Strong customer focus
Business Results Orientation
Technical:
Computer Literacy including MS office
Strong understanding of People & Culture O&G businesses
Knowledge of portfolio management & performance monitoring
Knowledge of SAP and ERP
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