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Job Title: Warranty Manager
Department: TCS
Function: Warranty & Goodwill
Legal Entity: NKSA
Location: Jeddah
Level: Manager
Direct Manager: DGM – Warranty & Goodwill
PURPOSE / DETAILS OF THE JOB
To manage day-to-day warranty operations in line with Warranty policies & procedures including supporting standards. Apply necessary controls in Warranty & Goodwill cost management.
Countries: KSA + Other markets
Scope: NISSAN + INFINITI
Main tasks and responsibilities (Including team management if any):
Receive, analyse & validate (Technical & Commercial) Warranty pre-authorization requests submitted by each NSC.
Validate pending WPA claims in GWS based on Salesforce approval/rejection.
Receive & analyse (Technical & Commercial) Goodwill requests submitted by each NSC & propose for next validation.
Support NSCs & MPS requests on day-to-day Warranty & Goodwill queries & feedback.
Support CQ for any escalated customer concerns related to warranty and goodwill.
Track & analyse NSCs claims pattern. Analyse start & end of Warranty claims, Cost/VIN, Cost/Claim, high count PFPs, etc for all NSCs.
Revise Warranty pre-authorization (WPA) list frequently for better claim controls.
Periodically analyse frequently replaced parts & recommend FQI to conduct duplication activity to study countermeasure.
Track & analyse goodwill data/cost on continuous basis. Recommend FQA team for necessity of any warranty extension/campaigns.
For high warranty and goodwill cost items, identify opportunities for appropriate field repair and coordinate to implement.
Establish necessary controls at NSC for warranty parts scrapping process through external vendors as per set guidelines.
Timely preparation of NSC Warranty/Goodwill LPOs & MPS Invoices for smooth payment cycle.
Study NSC warranty reimbursement compared to the claim cost to propose necessary adjustments.
Establish process for NSC staff training on warranty policies and procedures including standards.
Carry out benchmarking for warranty rates & warranty conditions in NKSA market.
Country Specifics
KSA & Others
KPIs
Achieve NKSA Warranty Cost within BP.
Achieve NKSA Goodwill Cost within BP.
Supporting activities KPI
Background & Experience (years)
Specific technical skills
10 years of experience in technical/warranty activities. Workshop experience is an added advantage. Must have hands-on experience in vehicles & customer support.
Trained in Automotive (strong understanding of automotive technology and warranty process)
Capability to analyse technical issues for warranty and goodwill judgement
Have knowledge on dealership Workshop processes.
Behavioural Competencies Required
Attention to details
Collaboration
Negotiation
Should be able to work under minimal supervision and apply leadership skills
Persistence
Analytical thinking
Information seeking
Minimum Education
Diploma/Degree in Automobile/Mechanical
Language Requirements
Speak, read & write English & Arabic (advantage)
At Nissan, we believe that the differences among us – differences in race, gender, age, mindset, religion and much more – make us stronger and equip us to better serve our customers and communities. We are committed to creating positive change that ensures transparency and inclusivity throughout the career journey, in order to build teams that create a sense of belonging for all members.
Saudi Arabia
DETAILS TO REGISTER FOR THIS JOB:
https://alliance.wd3.myworkdayjobs.com/en-US/nissanjobs/job/Jeddah/Warranty-Manager_R00137082-1Applied For Many Jobs, But Didn't Get Any Interview Calls? Apply For This Job Using a Branded AI-compliant ATS-Friendly CV from Dubai-Forever.Com.
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