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Job Description
At John Crane we are looking for two Turbomachinery Systems Field Service Engineers to support the gas seal system business globally by supporting the Sales & Aftermarket teams and Customers, specifically in Middle East & Africa region. The main function of this role is Field Service & Site support (Offshore and On Shore), additionally the role supports ITO Management (Inquiry to Order), Technical Sales, Techno-commercial proposals, Customer and Business Development, Site Training, and business reporting.
To manage and execute Turbomachinery projects within the scheduled timeframe and budget allocated.
The roles are based in Dubai, UAE and requires flexibility for local & international travel about 30%.
Duties & Responsibilities
Prospect and conduct site feasibility studies on the complete Turbomachinery portfolio related opportunities, including pursuing the necessary follow-up activities.
Provide customers with technical support and solutions, including field service, commissioning, troubleshooting, and training as may be required from time to time.
Maintain excellent service and build good rapport with customers and stakeholders.
Visit sites based on the customer request on breakdowns and attend service activities to meet and exceed customer expectations.
The individual shall support the sales / BDM team to develop a lead into opportunity by conducting site survey or customer visit for requirement analysis and provide tailored business and technical presentations.
Conduct sales and technical presentation (including on-site training) on Turbomachinery related products and to support existing business and identify new opportunities.
Liaise between Customer and various internal functions like engineering, supply chain, production, and product line department to offer engineered solutions as appropriate to the customer’s technical and commercial requirements.
Support sales and aftermarket team in developing commercial bid and offer necessary technical advice as required. Create and manage detailed technical and commercial proposals along with justifications for important (turnkey) projects
Manage and execute Dry Gas Seal & Support System First Fit (green Field) and Retrofit / Upgrade projects (Brown Filed) within the scheduled timeframe and budget allocated.
Support company’s Global Initiatives, Strategies, and New Product Development and Business Development. Point of contact for product line departments as Voice of the customer (VoC) and support in defining product outline if necessary.
Promote & embrace the Smiths behavioural competencies & business ethics Traveling on a global basis might be required
Diversity & Inclusion
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
DETAILS TO REGISTER FOR THIS JOB:
https://www.smiths.com/job-search/job-details/?langCode=EN&nPostingTargetID=382733Applied For Many Jobs, But Didn't Get Any Interview Calls? Apply For This Job Using a Branded AI-compliant ATS-Friendly CV from Dubai-Forever.Com.
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