Read the Job Description carefully, then scroll down for "Details to Register for this Job"...
Purpose of the position:
The position is responsible for ensuring customer satisfaction throughout the customer journey and at all touch points with Wizz Air Abu Dhabi. The position is responsible to ensure that Wizz Air Abu Dhabi’s call centers, claims processors, customer communication and support vendors meet the expected service standards and are delivering the services cost effectively.
Responsibilities:
The Customer Service Supervisor is responsible for:
Formulation of targets and management of the performance of call center, claims handling, customer communication and support
Provide feedback to internal and external stakeholders on customer, disruption and claims related issues
Formulating and execution of customer recovery, brand protection and claims limitation plans during disruption and abnormal and normal operations
Measure and report on performance of key metrics related to customer satisfaction, experience and service delivery of external vendors
Ensure adherence to the Passenger Welfare Program requirements, established procedures etc.
Prepare daily/weekly/monthly/annual results and performance reports.
Skills and competencies:
“Can do” attitude
Work well under pressure
Decision-making skills
Attention to detail
Teamwork skills
Proficiency in MS Office
Requirements:
Min. 3 years of experience in customer service or call center role.
Proven ability to work effectively in a complex, dynamic, fast-paced environment
Good communication and negotiation abilities.
Excellent organizational skills and results-oriented approach
Experience in managing a number of tasks related to reporting, quality assurance a cases tracking.
Self-motivated and proactive, willing to take initiative and responsibility.
Confident in spoken and written English
High school diploma or equivalent
Advantage:
Knowledge of performance evaluation procedures.
Confident in spoken and written Arabic
Local UAE/GCC market insights
Previous experience in s customer management or supervisory role
University Degree
Unfortunately, due to the volume of applications we receive we are unable to provide feedback to you at this stage, should your application not meet the requirements. Thank you for your understanding.
When applying, please only provide valid information regarding your educational background and certificates, as the original documents will be requested during the hiring process.
We look forward to meeting you and learning more about your skills and experience. Join the Wizz Air team and discover the world of opportunities.
DETAILS TO REGISTER FOR THIS JOB:
https://careers.wizzair.com/job/Abu-Dhabi-Customer-Service-Supervisor-P_O_-Box-1/971304501/Applied For Many Jobs, But Didn't Get Any Interview Calls? Apply For This Job Using a Branded AI-compliant ATS-Friendly CV from Dubai-Forever.Com.
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