Read the Job Description carefully, then scroll down for "Details to Register for this Job"...
About the Role:
Directly control and manage specific Customer Experience operational activities within assigned department with oversight of: Passenger Services, Special Handling, Porterage, Lost and Found and Trolley Management initiatives for continuous process improvement and any other services as directed by QAS Management. Support, monitor and control ground handling service delivery in order to maintain high operational standards in line with Company polices, respective Customer Airline Standard Ground Handling Agreement and Service Level Agreements (SLA).
As an ideal candidate you will be
Accountable for operational control and supervision of ground handling activities within designated areas within the customer experience departments: Passenger Services CX (heck in and Boarding Gates, Transfer Desk, Inad), Special Handling CX, Lost & Found CX, Trolley Management and Porterage CX
Responsible for the health and safety of employees within associated areas promoting safe working environment and just culture principles.
Ensure that Company’s and individual carrier’s standards are implemented and maintained at agreed service level of quality and compliance.
Responsible for the investigation and reporting of any critical accidents, incidents, operational constraints, supporting Line Manager in the resolution of service deficiencies in a timely manner.
Monitor, control and utilize resource plans as directed by Line Manager in alignment with agreed service standards for QAS customer airlines.
Participate and lead implementation of new technologies and processes within assigned department and provide feedback for any discrepancies related to the project execution.
Responsible to enhance the operational and resource performance through trend analysis and business case evaluation.
Regularly evaluate the department or teams objectives, plans, procedures and practices, and makes appropriate changes if needed.
Responsible to ensure that employees at all levels understand work health and safety requirements and expectations through provision of relevant QR Group induction, information, instruction, training and supervision.
Ensure compliance to all relevant safety, security, quality and environmental management policies, procedures and controls across the operation to assure employee safety, security, legislative compliance and delivery of high quality service with a responsible environmental attitude.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible
Qualifications
About You:
High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 5 years of job-related experience
OR
Bachelor’s Degree or Equivalent with Minimum 4 years of job-related experience.
OR
Bachelor's Degree or Equivalent without prior experience(For Qatari Nationals)
Essential
5 years relevant experience
Must possess a strong, decisive and collaborative leadership style
Demonstrate the highest standards of integrity, equality and respect.
Ability to effectively communicate with clear, concise and consistent messages.
Understands the value of high customer service delivered within a cost-conscious culture.
Fluent in spoken and written English.
Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.
Preferred
Ground handling station or operations
Airline operations experience
Medium sized Station Manager for a ground handling company
Experience in customer facing environments
Experience in Load Control, TRC, Passenger Services, GSE and Cabin Cleaning Services, Baggage.
Experience in ramp VIP, executive jet ground handling operations.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community
DETAILS TO REGISTER FOR THIS JOB:
https://careers.qatarairways.com/global/en/job/QAAIGLOBAL201493EXTERNALENGLOBAL/Customer-Experience-Specialist?utm_source=linkedin&utm_medium=phenom-feedsApplied For Many Jobs, But Didn't Get Any Interview Calls? Apply For This Job Using a Branded AI-compliant ATS-Friendly CV from Dubai-Forever.Com.
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