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Responsibilities:
Collaborates with the leadership team in the ongoing strategic and operational planning process and operationalizes plans effectively
Identifies and manages an office model that supports the high quality, optimizes efficiencies, and meets the needs of the department/division
Demonstrates personal creativity and fosters a work unit atmosphere that is conducive to creativity
Monitors the cost of materials/purchased services based on supply and demand with the procurement department in the competitive quotation/tendering process to ensure the most cost-effective purchasing of stock
Facilitates onboarding, training and managing staff in accordance with SSMC policies and procedures
Coordinates staff recruitment, policy implementation, and serves as a primary resource for day-to-day issues and communications
Leads the team to provide an efficient and effective service and to be involved in the development and implementation of department/division policies
Maintains statistical information and reports to assist with identifying and implementing process improvement initiatives.
Demonstrates personal creativity and fosters a work unit atmosphere that is conducive to creativity.
Manages a dedicated budget and is involved in the development and implementation of cost improvement strategies along with managing the revenue including patient volumes, LOS, CMI, denials, etc.
Maintains accountability for documentation and communication of information and forecasted needs in the annual planning process and at other identified times
Manages to be an Expert communicator in a matrix organization.
Manages staff meetings and ensures provision for thoughtful timely agenda items that incorporate staff member interests. Proactively confirms speakers and material availability.
Collaborates in the development of employee guidelines; interprets institutional and department/division policies, information, changes, and ongoing developments.
Maintains an effective working relationship with a variety of individuals throughout the institution and with persons outside SSMC as job duties dictate.
Represents the service and/or individual patients at a multi-disciplinary level to ensure delivery of coordinated multi-disciplinary service.
Attends Department / division and institutional meetings; relays pertinent information and changes to employees as appropriate.
Delegates tasks and responsibilities whenever necessary, distributing responsibility for the operational management of the department/division, allocating and organizing the work of professional and assistant staff to meet service priorities on a daily basis.
Provides recognition to employees for their accomplishments in a thoughtful and timely manner.
Conducts thorough workforce planning exercises assuring adequate and efficient staffing of the various shifts and services and effective allocation of resources throughout the department/division. This will apply to the allocation of medical and administrative staff. This will also be aligned with the implementation of skill retention schemes.
Serves as a member of the local leadership team with a primary focus on planning and implementation of policies and systems.
Ensures that department/division staff practice in accordance with all current policies and procedures as applied by SSMC.
Ensures the delivery of services is aligned with service line and institutional vision, mission, and objectives.
Collaborates with the leadership team in the ongoing strategic and operational planning process and operationalizes plans effectively.
Organizes ideas for most logical presentation and acceptance of information through accurate and concise written and verbal communication. Anticipates, plans, and effectively communicates information, changes, and opportunities in a positive manner and to those with a “need to know.” Uses sensitivity and discretion in all communications.
Fosters an open and trusting work environment by sharing of appropriate information, supporting open communication, and discussing alternatives.
Performs duties independently and initiates judgment in handling a variety of management issues.
Manages independently seeks out opportunities for ongoing professional growth.
Maintains department/division practice metrics and reports to assist with identifying and implementing process improvement initiatives.
Provides continuous and timely performance feedback including coaching relative to behavior problems, performance improvement, and professional advancement.
Demonstrates effective performance management that consists of a constructive review discussion and objective documentation of performance.
Motivates others by understanding individual values and needs, providing clear performance expectations, supporting and encouraging individual growth and initiative, and providing effective feedback.
Accountabilities:
Establishes a clear strategy, budget and annual plan for the facility aligned with the strategic plan of SSMC corporate and ensuring the key result areas as defined in the plan are met
Ensures all documents are in the appropriate format
Maintains the highest standards of the patient care
Develop a sound understanding of department/division finances. Work with both finance analyst and revenue analyst monthly as needed
Displays sound judgment in managing resources while controlling costs and eliminating waste; seeks out educational opportunities to continuously enhance understanding of fiscal resource management.
Coordinates operations of physicians and allied health staff in the outpatient, inpatient settings for assigned department/division in alignment with institutional mission, vision and objectives.
Facilitates project improvement management while leading a multidisciplinary team including financial analysis, problem solving, and team collaboration.
Displays high-level organizational and time management skills.
Leads by influence and persuasion rather than by control; by collaboration and collegiality rather than hierarchy.
Fosters a professional practice model that delivers service excellence, generates patient satisfaction, and emphasizes quality improvement.
Ensures effective communication is maintained between staff, patients and external organizations
Collaborates with department/division leadership and multidisciplinary teams, supervisors, administrators, physicians, and personnel throughout the institution, region, Mayo Clinic enterprise and outside individuals/institutions.
Partners with other leaders throughout the institution in order to provide operational support to clinical research, education and quality activities, when appropriate.
Provides skilled professional leadership and act as a role model for department/division and institution.
Oversees direct reports include operational and clinical supervisors and/or other department/division personnel as assigned.
Ensures accountability for the day to day operations of the department/division.
Displays strength in negotiating conflicting interest situations with a high degree of diplomacy, tact, and confidence. Demonstrates willingness to make unpopular and difficult decisions if situations warrant.
Identifies and manages a practice model that supports high quality, optimizes efficiencies, and meets the needs of the department/division.
Identifies opportunities for improvement and utilizes continuous improvement methods in problem-solving to achieve desired outcomes.
Educational Qualification:
Bachelor’s degree is required for this position. A Bachelor’s degree with a combination of directly-related experience and education may be considered.
Must have excellent communication, organizational and human relation skills. Requires excellent decision-making and judgment capabilities. Must have broad based knowledge of office support and computer systems along with spreadsheets, databases, statistics, software knowledge and installation, and accounting practices for budgetary responsibilities.
Experience:
Prefer Master’s degree in Business or Healthcare field and two year’s healthcare management experience with strong leadership, team building, and problem-solving skills as well as demonstrated ability to work collaboratively with multiple disciplines, i.e., physician, administrative, supervisory and allied health staff.
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