Operations Manager - Wear That, Chalhoub Group, Dubai, UAE

OPERATIONS MANAGER, WEAR THAT

We are looking for a bright, kind and goal-oriented Operations Manager to join the Wear That Leadership Team. As the Operations Manager, you will be responsible for managing the day-to-day operations of a large team (14) of Warehouse Staff, Station Specialists, Associates and Customer Support.

This Role Will Oversee Four Primary Functions

Receiving

Our Receiving department is the first line of our operation, receiving, tagging, categorizing, and binning 100% of our new inventory. This department also works extensively with our merchandising department on issues from billing to product quality to inventory counts.

Returns

The Returns department runs the entirety of our returns operation, who process current inventory returns back into active inventory and manage quality control to the highest standard so we can continue to delight our customers!

Outbound

This is our largest team, responsible for every aspect of the shipping process including picking, hand folding, and shipping as well as quality control to ensure we are delighting our customers with every “pink box”.

Customer Support

Our Customer Service, responsible to respond to customer inquiries, concerns, and complaints via phone, email, chat, or social media in a timely and professional manner. Assist customers with product selection, ordering, payment, shipping, returns, and refunds. Our Customer Support team, resolve issues and escalate to appropriate parties as needed. Keep accurate records of customer interactions and transactions. This department provides feedback to management on common customer issues and potential improvements to products or services.

YOU’RE EXCITED ABOUT THIS OPPORTUNITY BECAUSE YOU WILL...

Manage a diverse and dynamic workforce

Building out an exceptional team of bright, kind and goal oriented employees

Provide developmentally focused training and coaching that inspires our Associates to be their best selves

Establishing a sustainable foundation of processes, policies and SOP’s that will help successfully grow and scale the site

Managing performance in accordance with Wear That values

Driving our amazing culture as we build out this facility from the ground up

Manage employee schedules to ensure daily headcount accuracy

Communicate company objectives, changes in policy, and other company- or warehouse-wide changes to team

Be the voice of the Associates. Collect questions, ideas and suggestions from team members and help implement solutions.

Communicate with the Management team on current and future headcount needs

Maintain a healthy and safe environment

Devise, communicate, and employ processes and policies that ensure a safe working environment

Own our operations metrics and drive process improvement

Prepare and organize daily performance data, and send reports to department Managers.

Review daily performance data and analyze for trends. Leverage analysis and in-warehouse observations to identify issues and recommend solutions

Communicate KPIs and daily targets to team, and monitor in-day performance against objectives

Coordinate with team members, facility leaders, and engineering as applicable to address issues and shift resources as needed to meet daily goals

Keep a close eye on the space to isolate and address issues with employee and product flow, safety, and capacity limitations

Implement new processes and production changes

Own process documentation, including location, maintenance, and sharing of standard operating procedures (SOPs).

WE’RE EXCITED ABOUT YOU BECAUSE YOU...

You have a consistent eye toward improvement along with the ability to roll with regular system and process improvements

You work exceptionally well with others and have strong communication skills

You have top-notch organization skills and a strong attention to detail

You have experience with MS Excel, Google Sheets and Google Docs

You have a passion for data analysis and finding meaning in the numbers

You love delighting our clients

You are enthusiastic and excited to manage change in a rapidly growing and evolving company and champion our amazing culture

WE GET EXCITED ABOUT CANDIDATES WHO HAVE…

You have 8+ years of warehouse experience (required)

You have 2+ years of leadership or management experience (required)

You have a bachelor’s degree

Retail experience appreciated

YOU’LL LOVE WORKING AT WEAR THAT BECAUSE…

We are a group of bright, kind and goal oriented people. You can be your authentic self here, and are empowered to encourage others to do the same!

We are a successful, fast-growing company at the forefront of tech and fashion.

We are a technologically and data-driven business

We are committed to our clients and connected through our vision of “Being every real girls styling solution”

We love solving problems, thinking creatively and trying new things

We believe in autonomy & taking initiative

We are challenged, developed and have meaningful impact

We have a smart, experienced leadership team that wants to do it right and is open to new ideas

You will be proud to say that you work for Wear That

https://careers.chalhoubgroup.com/jobs/2573514-operations-manager-wear-that

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