Executive- Field Service Technician, ISHR, Dubai, UAE

About the job Executive- Field Service Technician

Summary: This is a full-time position to work with Service Team of Our client in UAE and KSA. Executive- Field Service Technician (Service Engineer) that will be responsible for field work at customer sites to resolve and repair server systems. Executive-FST is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills. It requires the ability to Support our Service network and help build a world-class field service organization.

Job Roles and Responsibilities:

On-site and remote troubleshooting and resolving complex technical problems on ASUS & Supermicro equipment in an enterprise environment

Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times

Ensure escalation situations are managed and corrected quickly and professionally

Provide 2nd line support to the reseller in all aspects of customer support

Have a very high level of enterprise solution product knowledge

Work with Service Manager, and Product Manager to define service programs

Provide and contribute information such as fault triage and training materials

Run tests and simulations at our facility to assist with problem solving

Travel to the field to train and or resolve customer issues

Train new service engineers

Able to work under Technical Manager direction and take ownership of customer base

Demonstrate ability to be self-sufficient in the field

Able to defuse challenging situations

Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, effectiveness while meeting daily service expectations

Determines requirements and/or root cause of technical issues by working with customers

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

Ability to produce meaningful report and metrices is a plus

Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed

Travel is required (up to 50%)

Education Qualification

3 Year Bachelors Degree in Information Technology/ Computer Science/ Computer Applications Computer Science/ Computer Engineering/ Electrical Engineering

Certifications

COMPTIA A+ Hardware certification

MCSE

Certification in Windows and Linux environment is a plus

Experience

Minimum of 3 years experience in field support servicing complex X86 systems and parts with large enterprises preferred

Emphasize break/fix experience and on-site customer service experience

Hands on experience with servers (Supermicro, ASUS, DELL, HP)

Solid hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues

Strong technical communication skills to lead investigations with engineers of multiple disciplines

Strong written and verbal communication skills, project management skills, solid time management skills

Be able to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies

Ability to work in a challenging, dynamic, and fast-paced environment with the ability to identify and escalate issues in a timely manner, and be proactive in driving solutions

Full professional proficiency in English (read/write/speak)

Familiarity with Linux is a plus

https://www.careers-page.com/ishr/job/L6XRRX7R

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