Operations Responsibilities
Attentive to customer needs through a friendly and courteous attitude
Assist in leading, mentoring, and training the Food & Beverage Operations team
Ensure all products are available and displayed at required times (in line with the display schedule)
Ensure that staff is conversant with product portions, prices, and codes
Ensure sales entries are correctly entered and receipts are issued to customers before the money is collected
Deliver a daily report of activities to manager
Ensure brand standards are maintained
Liaise with kitchen to ensure the highest standard of food quality and visual appeal
Maintain good communication and provide support to service team
Standardize the setup and ensure stores are open on time
Improve performance by motivating and monitoring staff continuously while investigating and resolving complaints concerning food quality and services
Handle customer complaints and queries in a timely manner
Maintain records and prepare reports to your superior
Ensure the service staff are following the grooming standard
Ensure and participate in proper, correct order taking to speed-up the service
Ensure all the equipment are handled well and report to the store maintenance team in case of any default
Control the food waste and maintain records
Oversee store P&L, budget, orders
Maintain POS system records
Build strong relationship with internal and internal parties
Hygiene Standards
Maintain control of the food consumption of each restaurant
Ensure standards of hygiene are maintained and the restaurant complies with health and safety regulation
Financial Responsibilities
Ensure alignment of procedures in accordance with the Delegation of Authority (DOA)
Assist in monitoring allocated budget to ensure compliance and highlight possible issues
Provide inputs on cost reduction measures
Human Capital Responsibilities
Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work
Apply and follow MAF Retail’s Human Capital corporate policies and relevant procedures and instructions
Provide training and feedback to direct reportees when required
Disclaimer: This role description reflects the general details considered necessary to describe the principal responsibilities of the role identified and shall not be construed as an exhaustive description of all the work requirements inherent to success in the role.
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