Job Requisition ID: 147060
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role
The Sr. Operations Manager is responsible for overseeing stores by managing sales and operations, controlling expenses and manpower budgets, handling personnel issues, accounting, merchandising, stock level control and loss prevention. Responsible for developing the commercial short, medium and long-term strategies and leading the Fashion division by monitoring brands growth (sales, profitability and other) ensuring proper implementation of the strategy and recommending new tools and means to grow the business while providing the highest level of customer service, He/she contribute to the administrative and technical assessment of the Area Managers and Store Managers.
What you will do
Oversee the sales performance by comparing the actual sales versus the weekly targets, previous years & projections, and take corrective action in coordination with other departments
Set Sale schedule in coordination with BMs & Planning team and direct the coordination of sales promotion activities and pricing of merchandise.
Direct the opening of new stores by ensuring the availability of needed resources (staff, merchandise, logistics and other) and manage the closing of existing ones
Review and monitor stock level reports and coordinate with Brand Manager to take appropriate action in a timely manner
Participate in the development of the seasonal projection report and monitor competitors' new openings and street locations, identify opportunities and inform the Management accordingly
Audit shops operations and facilities on continuous basis in order to ensure compliance with company standards, policies and procedures in terms of productivity, efficiency, safety, security and other
Monitor on continuous basis figures related to manpower cost and shop performance, coordinate with the HR to enable operations efficiency at optimum cost
Handle the manpower planning and staffing of the operations and carry out other functional HR managerial responsibilities such as training, coaching, setting career plans, identifying potential employees and other
Monitor the scheduling of all types of leaves for managerial and non-managerial staff and approve the leaves of Store Managers.
Participate in the development of the seasonal projection report and monitor competitors' new openings and street locations opportunities (when applicable), and inform the hierarchy accordingly
Prepare an annual budget and business plan for the stores
Secure Timely and accurate issuance of yearly financial statements and provide continuous management of the back-office functions including Logistics, Inventory, Store Services, Loss prevention, IT, Administration and Accounting.
Secure Timely and accurate issuance of yearly financial statements and provide continuous management of the back-office functions including Logistics, Inventory, Store Services, Loss prevention, IT, Administration and Accounting.
Set a business plan by brand and approve new concepts and the approval of new locations in coordination with the Country Manager/Managing Director and leasing team.
Coordinate retail operational strategies, challenges and solutions with the operations/commercial team
Communicate on continuous basis with other departments in order to ensure a smooth strategy execution
Drive a profitable business growth across all brands to meet short and mid-term corporate objectives in line with commitments to foreign suppliers/Brands
Implement the brands’ expansion plan in coordination with the Country Manager/Managing Director and ensure its timely execution
Required Skills to be successful
Commercial Understanding
Driving and Achieving results
Strategic Planning and Analytical Skills
Strong Leadership skills
What equips you for the role
Minimum Qualifications and Knowledge:
Bachelor’s Degree in Business Administration or equivalent
Minimum Experience:
10 years of retail (preferably multi-country experience).
At least 7 years of experience in Brand/Shop Management.
Fashion Retail Experience is a must
Brand awareness and market penetration
Previously managed multiple brands
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…
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